Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

We are recruiting for a creative and organised Senior Client Adviser to join our team in Glasgow.

The Role:

The scope of this role is to work as part of the Migrant Help Asylum Services team and to provide a professional service which includes the provision of advice and guidance in addition to providing assistance with the completion of support applications. The post holder will be required to provide briefings to eligible asylum seekers. As the role is varied and multi-functional in nature, there is a requirement that the post-holder will need to address the changing local business needs periodically and will re-prioritise work as necessary. The post-holder will work consistently to ensure the continuous local development of the advice service; he/she will ensure that all advisory processes and procedures are efficient, professional and consistent at all times. The post holder is expected to contribute to the overall success of the Organisation in accordance with Migrant Help's aims, objectives, vision and values.

Essential Criteria:

• A good general level of education is essential
• Demonstrable competence in a people management role, at supervisory level
• Experience of providing advice and information within an organisation
• Working with people in sensitive and emotionally demanding situations
• Demonstrable experience of working face to face with members of the public
• Experience of working, communicating and engaging with others in a multi-cultural environment.
• Experience of undertaking advocacy in a sensitive manner
• Excellent Customer Care Skills with meticulous attention to detail
• Demonstrable administrative and organisational skills
• Proven ability to prioritise and work on your own initiative whilst respecting boundaries
• Ability to plan, review, work and deal with deadlines and conflicting priorities
• Excellent computer skills, particularly MS Office applications
• A compassionate and “can-do” attitude

Desirable Criteria:

• Ability to speak any additional languages
• Experience of working in the voluntary sector

Due to the nature of this role, the successful candidate should expect some travel/out of hours’ work may be required by prior arrangement, therefore, flexibility and willingness to accommodate this need is a pre-requisite. The successful candidate will also be required to work an “Out of hours” service.

The post-holder requires a Protecting Vulnerable Groups (PVG) check and a Counter Terrorism (CTC) check.

Therefore the applicant must:

• hold a valid, full current 10-year British passport; full EU passport or have indefinite leave to remain in the UK
• provide full UK address history for the last five years

Because People Matter

Turning Point Scotland is a national social care charity providing services to people with addictions, learning disabilities, mental health issues, those in the criminal justice system and those who are homeless or at risk of becoming homeless.

218 Service

The 218 Service provides an alternative to custody for woman in the Criminal Justice System. We provide programmes of intensive support and group work to empower the woman to address the root causes of their offending. With a view to support them to break the cycle of offending which results in the 'revolving door' syndrome of maintaining their involvement in the Criminal Justice System and Prison Service.

The Service offers a 12 bed Residential Unit and a Community Engagement service for woman who still reside in the community. As many of the woman who access our service have a wide range of mental and physical issues, we have an integrated health team and psychologies therapy team to address them.

Job Purpose

To produce high quality food for clients, staff and visitors at the Service offering a nutritious and appetising range of food encompassing the requirements of vegetarian, vegan, and cultural cuisine for clients with special dietary needs.

Main duties and responsibilities:

Service Delivery:

• To prepare, cook, present and service food for clients, staff and visitors at specified times.
• To plan menus within an agreed budget, prepare and cook food in line with approved recipes and keep food wastage to a minimum.
• To be responsible, in conjunction with the Administration Co-ordinator, for the upkeep and maintenance of kitchen equipment.
• In conjunction with the Administration Co-ordinator, to order food supplies whilst keeping within the agreed budget.
• To receive and check deliveries and pass the correct invoices to the Administration Co-ordinator.
• To be familiar with and ensure that all statutory regulations governing food preparation and hygiene are adhered to (e.g. Food Hygiene Regulations, Public Health Act and Environmental Health Act).
• To clean working areas and equipment after use in accordance with cleaning schedules, infection control and statutory regulations.
• To be aware of security and act accordingly at all times.
• To follow guidelines in relation to the storage of food and stock rotation.
• To ensure that all used crockery and cutlery are collected, washed up and put away in a safe and hygienic manner in line with the services infection control policy.
• To ensure all kitchen linen e.g. overalls, tea towels etc., are laundered and that adequate stocks are available.
• To identify and advise on catering requirements within the Service.
• To maintain an up-to-date knowledge of recipes on relation to healthy eating and the special needs of the client group.
• To identify training needs.

The Group Volunteer coordinator post will work closely with FASS’ Service Manager and will play a key role in recruiting volunteers as well as supporting and developing FASS peer support groups.

FASS encourages partnership working and we hold regular conferences and events to raise awareness of the issues surrounding families affected by a loved one’s drug or alcohol problems.

Marys Mealsis a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We continue to change the lives of over 1.5 million children who today will receive Mary’s Meals.

The role involves supporting the implementation of the strategic management of retail and material aid for Mary’s Meals and to work with the retail and material team in the management of property and facilities management, logistics, development of systems and process, health and safety and administration.

The Retail Support Officer will contribute to the development of operational excellence that supports the growing awareness of the Mary’s Meals movement and building relationships and meeting expectations of internal and external stakeholders.

Key responsibilities include:

· Supporting the implementation of the retail strategy and supporting Shop Managers/Material Aid Officer to meet their objectives, promote the Mary’s Meals movement and to build relationships with the local communities in which we serve.

· Maintain and increases our standards of customer service and increases awareness of our brand.

· Resolve day to day issues with colleagues and 3rd parties.

· Support the Shop Managers to provide the agreed level of service.

· Identify improvement in operations and evaluate implications of new opportunities.

Would you like to make a real difference to the lives of families with critically ill children in hospital?

Our small hardworking team of staff at Ronald McDonald House Glasgow are dedicated to helping those families who need us at the most stressful and vulnerable time of their lives.

We have been providing support to thousands of families with seriously ill children in hospital for over twenty years and we provide a free home away from home for families with children receiving care and undergoing treatment at the Royal Hospital for Children, Glasgow. We are totally funded by donations and are open and staffed 24 hours a day, 365 days a year.

For families with a sick child the House is a fantastic haven at a stressful time when their child’s stay in hospital requires them to be close by.

We want you to join our team!

We are looking for a full-time Community Fundraiser to join us as we grow a successful range of fundraising activities and play key role in our success.

What’s involved?

In this new role you will work with our team to develop support for Ronald McDonald House through community fundraising activities and work directly with the families and supporters of our amazing cause. You will assist in all community fundraising activities, including working with schools, local businesses, community groups and individual volunteer fundraisers to maximise fundraising income and raise awareness of Ronald McDonald House Glasgow

Who we are looking for

We are looking for a real team-player with a positive outlook and lots of energy to help us achieve great results for the families who stay with us so you will be a real people-person with an organised approach to work.

Ideally you will have worked in a similar role and fundraising environment for at least three years and have experience of co-ordinating events and volunteers as well as an understanding of the fundraising sector and how to raise funds from the community.

If you have fantastic planning and great and relationship management skills then this is your chance to change the lives of the hundreds of families who stay with us each year.