We are currently seeking applications for the Client Advisor role within Social Security Scotland based in Glasgow. This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

The Client Advisor role offers an exciting opportunity to work in new and developing teams that will be part of Scotland’s new social security agency. The role would be suited to candidates who are empathetic, can demonstrate excellent customer service and ensure client needs are met, while building trust and rapport, providing a positive experience for all who contact the agency.

The majority of these posts will sit within our Operations team, however successful candidates may also be considered for A3 grade opportunities across alternative business areas within Social Security Scotland.

Qualifications Required

There are no minimum level of qualifications required to apply for this post.

Essential Criteria

1. This role requires the ability to manage challenging situations in a positive and constructive way. Tell us about the biggest challenge you’ve had to face. How did you cope with it?
2. This role requires the ability to communicate effectively with a diverse range of people. Give us an example of a time when you had to adjust your communication approach to suit a particular audience.
3. This role requires you to work well as part of a team, encouraging and supporting improvements to achieve a shared goal. Describe a situation where you played an important role as a member of a team. What did you do to positively contribute?

Around since 1923, SAMH is Scotland’s national mental health charity.

SAMH has represented the voice of people most affected by mental health problems in Scotland for more than 90 years.

Today, in over 60 communities we work with adults and young people providing mental health social care support, services in primary care, schools and further education, among others. These services together with our national programme work in See Me, respectme, suicide prevention and active living; inform our policy and campaign work to influence positive social change.

SAMH is dedicated to mental health and wellbeing for all: with a vision of a society where people are able to live their lives fully, regardless of present or past circumstances.

For Scotland’s Mental Health

SAMH is prioritising and lobbying to support children and young people’s mental health in Scotland and to ensure they get help at the first time of asking. Be part of this critical and developing agenda!

The SAMH Children and Young People teams delivers a diverse range of mental health services, projects and interventions across Scotland as well as a focus on developing information, materials and resources. These projects support individuals, families, schools, youth groups and colleges to build capability around mental health; increasing the emotional resilience; creating a mentally healthy community in schools and colleges and tackling stigma and discrimination around mental health

The CYP Service Manager role is critical to the team in managing the day to day operations of the projects and their performance, supporting redesign and development of services and working effectively with internal and external stakeholders to meet objectives. Current projects include direct engagement within learning communities in Glasgow, Helensburgh, Kilmarnock and Edinburgh. The role will act as key implementation manager for new projects.

The role will also support the expansion of training and consultancy work and the research and development of new training materials and workshops. This include supporting development of e-learning and digital resources.

Role: Self Employed Tutors

Course: COSCA Counselling Skills Certificate

Location: 14 North Claremont Street, Glasgow, G3 7LE

Reporting To: Academic Director

Rate: £20 per hour self employed

Organisation Profile

Glasgow Council on Alcohol (GCA) has been working with individuals, families, and communities across Glasgow and beyond since 1965, tackling the causes and effects of alcohol misuse. We believe that health and wellbeing are vital to individuals, family relationships and communities, and recognise that alcohol is an issue that can affect everyone, regardless of their background.

Tutor

GCA is looking to attract experienced accredited Tutors who are COSCA registered to deliver the COSCA counselling skills modules.

GCA would guarantee flexible hours per month at a rate of £20 per hour.

The course would be initially delivered over zoom due to current training requirements

GCA is one of the founding COSCA members and adheres to the COSCA ethical framework for good practice in counselling, psychotherapy and counselling skills. We also ensure that all practitioners employed by GCA are members of COSCA and suitably qualified.

The individuals interested in working with GCA must be registered as an accredited Counsellor with COSCA/BACP/BABCP/UKCP.

Additionally the individual will be required to hold a PVG registration and have personal liability insurance.

Foundation Scotland is part of a global movement of 1,800 community foundations which encourage philanthropy and other independent funding, and which strengthen voluntary and community sectors where they operate. A quality accredited, independent registered charity, Foundation Scotland is the only community foundation in Scotland. With a national role, we enable independent funding to improve the lives of individuals and communities.

The Role

Purpose

The purpose of this role is to deliver the Revitalising Trusts Programme, which is a partnership between Foundation Scotland and the Office of the Scottish Charity Regulator (OSCR). The role will involve working closely with both organisations, to gain advice and technical expertise.

The role combines the following main elements:

• Programme design - support the design of the programme and advise on amendments to processes and documents as the programme moves from a pilot to ongoing phases.

• Promotion – contact prospective inactive trusts to explain the programme and provide supporting introductory documents.

• Support and advice - guide charitable trust representatives through aspects of charity governance and their options, mainly routes to modernise and/or reorganise their charitable trust.

• Administration, communication, and learning - maintain accurate data / records, produce reports, liaise with the programme partners, and contribute to learning from the programme.

The post-holder will be responsible for the whole process of revitalising local and nationally focussed trusts.

Working with:

• Colleagues within Foundation Scotland

• Representatives within OSCR (technical matters)

• Trustees of charitable trusts

• Professional advisors, representing charitable trusts (such as lawyers and accountants)

A full Role Profile and Programme Summary is available for download below.

Project Return has been developed to provide a voice to care experienced young people, including those who have been involved in the justice system, to help create an in-depth understanding of the effects of trauma and how healthy, long-term relationships can help a young person move on.

Thanks to funding awarded by Life Changes Trust, we are recruiting a Development Worker to work with young people with lived experience, supporting them to take part in a steering group with the aim of co-producing a toolkit of resources to aid understanding of trauma and healing.

The successful candidate:

You will have experience of working with and supporting vulnerable young people and will be able to ensure that weight is given to their voice and opinions. You will have an understanding of the complexities of trauma and adversity and their impact and recovery. You will demonstrate an ability to work with a wide range of stakeholders and audiences, including young people, frontline practitioners and senior managers, and be able to communicate with them using a variety of methods. You will have experience in the evaluation process. You will be well organised and able to manage a wide and varied range of tasks with competing priorities and deadlines.

Organisation Profile:

This is an exciting opportunity to join the only national organisation in Scotland working with frontline workers, managers and leaders supporting care experienced young people ensuring that they have the expertise and passion to help young people lead happy successful lives.

This is a key post within the organisation and is expected to ensure that the views of care experienced young people are heard and understood.

Main Functions of Role:

• To work with an established steering group of care experienced young people, those with lived experience who co-design this work.
• Support those young people with lived experience to ensure that they are able to participate fully in the work of the steering group.
• Support the steering group to co-produce a toolkit of resources to aid understanding of trauma.
• Support the roll out and development of the resource across our membership.
• Design a robust evaluation tool to measure the ongoing impact and success of the project.
• Ensure that the work of the project is fed into all Staf Managers’ Forums, Practitioners’ Gatherings, Focus Groups and Conferences.

We are a community controlled, charitable housing association operating within a mature set of inner city neighbourhoods around the City Centre and West End of Glasgow.

Our Committee Training Forum (CTF) is a key element of our Management Committee succession planning, providing a unique opportunity to find out more about the services we provide, and the role of our voluntary Committee Members.

Our CTF programme, which consists of 7 (fortnightly) sessions delivered by our staff, and supplemented by e-learning modules; is designed to equip participants with the competencies and confidence to consider nomination to our Management Committee at our Annual General Meeting in June.

The Community Alcohol Brief Intervention Practitioner will provide a community based Alcohol Brief Intervention service in the wider community and primary care settings in Glasgow in partnership with other statutory, voluntary and community agencies in the area.

Organisation Profile:

Glasgow Council on Alcohol (GCA) was founded in 1965 and is the oldest established Council on Alcohol in Scotland. GCA is a voluntary organisation working to reduce the harm caused by alcohol misuse through the provision of a range of high quality advice, information, counselling, support, prevention and education and training services.

Please note; GCA has a high percentage of female participants and due to the nature of the referrals we receive there is a genuine occupational requirement to ensure that we recruit a Female Employability Support Worker. This would be a claim from GCA as an exception under the Equality Act 2010.

Role: The Employability Support Worker is a role within the Elevate-Glasgow PSP team which offers a person-centred approach and service for individuals in recovery.

The Employability Support Worker will make a real impact to individuals’ day to day lives as they uniquely tailor their personal development, offer emotional and practical support and set realistic goals as part of their journey to employability opportunities.

The Employability Support Worker will be employed by, and based in, Glasgow Council on Alcohol (GCA). GCA is the lead partner of the PSP.

Experience in a previous employability/social/support work environment or voluntary sector role is essential. Candidates must have good communication skills, be flexible and have a positive attitude.

You will require a PVG check through Disclosure Scotland. The job is dependent on suitable references.

Organisation Profile: Elevate-Glasgow is a Public Social Partnership (PSP). Its aim is to improve the design of services for people in recovery from substance misuse regarding their employability and to enhance partner agencies’ commitment to collaboration and innovation in the delivery of support services.

Public Social Partnerships (PSPs) are strategic partnering arrangements, through which the public sector can collaborate with third sector organisations (voluntary, charity and social enterprise organisations) to share responsibility for designing services. A key principle of this approach is that services are designed co-productively with service users.

Glasgow Council on Alcohol (GCA) was founded in 1965 and is the oldest established Council on Alcohol in Scotland. GCA is a voluntary organisation working to reduce the harm caused by alcohol misuse through the provision of a range of high quality advice, information, counselling, support, prevention and education and training services.

Overall purpose of the role: As a member of the IHD Department which is responsible for SCIAF’s Advocacy (UK and overseas) and International Programming work overseas, the post holder role will be responsible for providing overall administrative support to the IHD Department’s Programming. This will be via support with project development, monitoring, reporting and information management; the organisation of and taking minutes at team meetings and training events; making travel arrangements for programme staff and partner visits, and co-ordinating related issues eg travel phones; supporting implementation of elements of the security management policy. The co-ordination of key document translations for the department as required.

We are committed to a diverse and inclusive workplace and especially welcome applications from women of colour.

Rape Crisis Scotland is the national organisation working on sexual violence in Scotland. We work in partnership with the 17 member Rape Crisis Centres across Scotland.

We are seeking an enthusiastic and motivated administrator with good communication skills to support our busy team and ensure the effective and smooth running of our office and online systems.

Cycling Scotland is the nation’s cycling organisation. Working in partnership with other organisations, with funding from Transport Scotland, we help create an environment for everyone in Scotland to cycle easily and safely. Our vision is a sustainable, inclusive and healthy Scotland where anyone, anywhere can enjoy all the benefits of cycling.

We are currently recruiting for a Development Officer to join our team and help deliver Cycling Scotland’s behaviour change and training programmes, expanding the successful Cycling Friendly Award and Development Grant programme. Reporting to the Programme Manager, the successful candidate will have lead responsibility for activity in the communities setting and co-ordinate the development and delivery of Cycling Scotland’s behaviour change and associated projects to increase access to bikes and get more people cycling.

Please read the job description on our website for full details.

The post is based in Glasgow. Following Scottish Government guidance, we are currently home working.

Are you passionate about the benefits that technology can bring to everyone, and about delivering a high-quality service?

We’re looking for an experienced manager with a strong background in delivering customer-facing services to lead on the ongoing operations of Connecting Scotland.

Connecting Scotland is a major programme developed as a result of the pandemic to support people who are digitally excluded to get online. Working with hundreds of partners in communities across Scotland, people are provided with a combination of devices, internet connectivity and digital skills support to help them with learning, life and work during the pandemic. Connecting Scotland is funded by the Scottish Government and supported by all Scotland’s Local Authorities, as well as hundreds of organisations from across the public, private and third sectors.

If you’re experienced in managing delivery of services to a high standard and committed to the highest levels of customer care we have a Service Delivery Manager post that could be just the job for you.

Are you passionate about the benefits that technology can bring to everyone, and making sure that organisations have access to opportunities for learning and sharing knowledge?

We’re looking for someone with a good working knowledge of poverty and inequality, and how this impacts on digital inclusion, to join our team. This role will work across our digital inclusion programmes, including Connecting Scotland.

Connecting Scotland is a major programme developed as a result of the pandemic to support people who are digitally excluded to get online. Working with hundreds of partners in communities across Scotland, people are provided with a combination of devices, internet connectivity and digital skills support to help them with learning, life and work during the pandemic. Connecting Scotland is funded by the Scottish Government and supported by all Scotland’s Local Authorities, as well as hundreds of organisations from across the public, private and third sectors.

If you’re passionate about learning and sharing knowledge and have experience in training and supporting a large online community our Development Officer post could be just the job for you.

Location: SCVO staff are currently working from home. When our offices reopen this role could be based in any of our Glasgow, Edinburgh or Inverness offices, with the option to work from home for some of the working week.

GamCare is the UK’s leading provider of information, advice and support for anyone affected by gambling-related harms. Our expert services are confidential and non-judgemental.

GamCare is now looking to recruit two Treatment Practitioners to work within our new problem gambling treatment services within the Central Belt area and Glasgow. This services will work closely with The RCA Trust, our partner which provides gambling treatment in other areas of Scotland.

Key Responsibilities include:

• Providing face to face and telephone advice, assessment, brief or structured interventions and groups work to help people achieve their goals
• Ensuring safeguarding issues are managed effectively
• Work in partnership with other local services

You should have significant experience in individual client work in the field of addictions, mental health or a social care setting with adults or young people. You should be flexible in using a range of low and high-intensity interventions and modalities including Cognitive Behavioural (CBT) tools.

You will form part of an enthusiastic team working from several locations. Our service will be based in the cities of Glasgow and Edinburgh.

We are looking for individuals to work full time which will include some evenings and possible Saturdays.

This post is subject to a PVG check

Alcohol Focus Scotland (AFS) is Scotland’s national alcohol charity, committed to preventing and reducing harm to individuals, families, communities and Scotland as a whole. We deliver a diverse range of resources, learning opportunities and qualifications, including alcohol licensing qualifications; resources and training for nursery staff, teachers and specialist services working with children affected by parental drinking; and training for employers on alcohol issues in the workplace.

Who we are looking for

We are looking for a motivated leader to shape innovative and diverse learning and development opportunities that make a real difference. You will lead the development and implementation of a new learning and development strategy, creating innovative solutions and new markets for learning and development and promoting the long-term sustainability of the organisation through income generation.

We are looking for a candidate with:

• Experience of developing strategy, robust business planning processes and systems within a learning and development environment.
• Experience of developing and devising innovative learning and development opportunities to suit the needs of a range of partners and stakeholders, including digital, and blended learning approaches.
• Experience of identifying and responding to income generation opportunities and building productive relationships and partnerships with a wide range of stakeholders.
• Excellent communication skills and the ability to articulate the organisation’s vision and direction to varied audiences.

This role will form a crucial part of AFS’s work to deliver improvements in policy and practice.

The post is currently envisaged to last for a fixed term for 18 months, however, there may be an opportunity to extend at AFS’s sole discretion, based on performance and output.

Alcohol Focus Scotland is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What we offer

• A competitive salary and benefits package that includes a contributory pension plan, generous annual leave entitlement and other benefits.
• A central Glasgow location, close to rail and bus stations.
• Flexible working can be considered and will be accommodated where possible, including the opportunity to mix home and office working.
• A range of formal and informal training and learning opportunities.
• The support of an organisation committed to its operational values.
• The satisfaction of working with a skilled and dedicated team to make change happen.

Glasgow Council on Alcohol (GCA) was founded in 1965 and is the oldest established Council on Alcohol in Scotland. GCA is a voluntary organisation working to reduce the harm caused by alcohol misuse through the provision of a range of high quality advice, information, counselling, support, prevention and education and training services.

The Community Justice Support Worker will provide 121 support, topic based group work and prison through care in the wider community and primary care settings in Glasgow.

The Community Justice Support Worker will be responsible for the day-to-day delivery of the Criminal Justice Prison Through care programme including 1-1 meetings in prison and support for the client when liberated.

The Supported Housing Worker role requires assisting in the management of the development thus ensuring the tenants are able to enjoy an acceptable standard of living in an environment which is clean, safe and friendly. You will be responsible for overseeing the wellbeing of the tenants and for assisting them in maintaining their independence.

As housing care worker your role will involve working with our tenants to ensure they receive the support and personal care identified in their care plans. You will directly support tenants in their homes by providing individual advice, practical housing support assistance and personal care.

Both roles are to ensure that we are able to offer the best service to our tenants and make it possible for our tenants to continue enjoying as much independent living as they’re able.

As well as a competitive annual salary, our valued team also benefits from:

• competitive hourly rates of £9.30 - £9.76 per hour;
• guaranteed rota hours working between 7.30am & 10pm
• generous annual leave entitlement;
• a choice of pension scheme with employer contributions;
• flexible working policies;
• access to extensive paid training and development opportunities; and
• a supportive and inclusive culture.

We also have opportunities with our Trust Staff Agency - for employees who want to work across different locations, in various roles, with highly flexible hours to suit family commitments - it's a great opportunity with the same training and development that our other roles benefit from.

Previous experience working in social care or the housing sector would be an advantage but this is not always necessary. Our ideal candidate is someone with enthusiasm, a caring nature and willingness to learn as full training, support and ongoing development will be provided.