Victim Support Scotland – Empowering People Affected by Crime
We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being,
feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting
difference.
Who We Are?
Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and
witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free,
confidential, and tailored to individuals’ needs.
Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and
respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by
crime receive high quality support that will help them to recover from their experiences. All our work is guided
and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible;
person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the
time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.
VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous
recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.
What is the role
Reporting directly to the Head of Service, you will be responsible for a team of Co-ordinators who in turn manage
groups of volunteers to deliver and evaluate the support to victims and witnesses, our service users, at local
court and community-based services. You will be responsible for ensuring, within your services, that VSS’s
organisational objectives are being implemented at a local level and have a role in business planning to ensure
that all service users within your local area are aware of, and have access to, the support they need. You will
be responsible for all aspects of people management for staff in your area, ensuring that employees and
volunteers are supported, knowledgeable and capable to deliver the support that meets service user’s needs.
Location:Inverness office, with travel across the locality and further afield being an expectation
of this role.
We offer a 28 hour working week. You will also join a rota of Service Managers to provide remote management support
around the country on an on-call basis. You will receive an additional allowance for this.
Primary location: Inverness, however be able to travel throughout Highlands and Islands Locality
essential (this includes Elgin, Inverness, Tain, Wick, Fort William, Portree, Stornoway, Lochmaddy, Oban, and
Orkney, Shetland and the Outer Hebrides (Western Isles).
Work pattern:Monday - Friday 8AM - 8PM & Saturday 10AM - 4PM (the work pattern can be in between
these hours, further details can be discussed at interview stage)
What you’ll need to be successful
We are looking for a dynamic, driven, and motivated individual with a proven track record in managing and supporting
the delivery of high-quality support and staff within our community and court services across the Highland area.
You must have a degree qualification or demonstrable equivalent experience, continuing professional development
and the ability to plan and organise complex workloads with shifting deadlines in order to meet specific
targets, ensuring quality output. Good verbal and written communications skills, along with the ability and
confidence to develop effective internal and external relationships which deliver organisational goals. And
willingness to be flexible in working hours and able to travel as required. In return you will receive, regular
training, supervision and opportunities to expand your skills including learning about the criminal justice
system.
As well as being responsible for your team, you will have lead responsibility for safeguarding across the Locality
Manager team. In this capacity, you will work closely with the Head of Service Delivery and peers to actively
contribute to the continuous improvement of our safeguarding across the locally delivered services.
Further details of this role are available in the job description
Please note - This post will be subject to a satisfactory PVG check and two satisfactory references.
What we offer?
When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer a generous annual
leave package of 39 days (Pro-rata) for this post and a 35 hour week, but you will also have access to our free
health cash plan which includes cover for you and your family across a range of benefits, which include, dental
cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets,
retail and much more. In addition we offer a generous pension, enhanced maternity and paternity pay and access
to a credit union. Supporting employee development is important to us and we offer comprehensive learning and
development opportunities.
If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for
you.