Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all employees and volunteers.

Reporting to the People Development Business Partner, you will be responsible for providing administration support in all of the People Development team’s functions, which include: recruitment and selection of employees and volunteers; HR service support to the organisation, including payroll, pensions and benefits, contracts and notices, absence management, and submitting PVG and disclosure applications; employee relations; volunteer engagement; learning and development; workforce health and wellbeing; workforce equality and diversity; workforce recognition and reward.

This role will be subject to a Basic Disclosure check.

Scotland’s leading charity supporting victims of crime has a number of exciting and varied opportunities for talented individuals who are looking for their next challenge as part of our team.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

You will be responsible for a team of volunteers delivering, implementing and evaluating the nationwide support centre function across VSS Support at VSS should be provided effectively and efficiently across the organisation, providing exactly the information our victims and witnesses, our service users, need, in the form they want, when they need it.

Proving a supportive experience to servicer users, you will work to ensure that all options of support and new support initiatives will be based on service user’s insights. Alongside your colleagues, you will be responsible for all aspects of a volunteer’s engagement within the Support Centre including their recruitment, induction, learning and development, ongoing performance management and support. You will ensure that volunteers are supported, knowledgeable and capable to deliver the support that meets service user’s needs.

This post will be subject to a Standard Disclosure check.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

This is an exciting opportunity to join the Performance and Quality Team to progress and achieve strategic goals and improve services for victims and witnesses affected by crime. The role of the Service User Participation & Research Officer will work closely with Operations to enhance the victim centred approach for service delivery. This role will assist in the development of systems to measure and evaluate the impact of our services and will also support various initiatives ensuring all victim groups are represented.

VSS aims to encourage service user participation in all areas of our organisation.

You will be responsible for leading on researching how victims and witnesses of crime are identified and supported across Scotland, ensuring that no group affected by crime is marginalised or unrecognised. This will involve you working with others to influence those responsible for criminal justice.

This post will be subject to a PVG check.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met. Travel throughout Central Scotland and Fife essential.

This role will be subject to a PVG check.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

This role will be subject to a PVG check.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

This role will be subject to a PVG check.

Do you want to help one of Scotland’s leading charities support victims, families and witnesses affected by crime? If so, then why not join Victim Support Scotland as a trustee?

You may already have board experience, or this may be your first board appointment. As long as you have the right skills and a passion to make a difference, we want to hear from you!

Victim Support Scotland (VSS) is the country’s leading charity providing emotional and practical support to people affected by all types of crime. VSS’ recently launched strategy Empowering People Affected by crime: VSS Strategic Plan 2021-2026, outlines our vision to ensure that all people affected by crime – victims, witnesses and their families – are treated with dignity and respect and are at the heart of justice in Scotland.

Our new strategy outlines our mission that all those affected by crime receive the high-quality support and care they need to move forward with their lives. This strategy also sets out the organisation’s ambition to be inclusive and accessible, reaching all those who need us, being there every step of the way. The strategy builds on the foundations we have already created within VSS over the last few years. It also takes our ambitions a step further. However, there is much still to be done and VSS welcomes applications from experienced individuals who would like to join our Board of Trustees.

The role is rewarding, and you would play an important part in delivering our strategy and vision, to help people affected by crime take control and rebuild their lives in the aftermath of crime.

In particular, we are keen to appoint individuals with:

· Knowledge and understanding of the criminal justice system

· Knowledge and understanding of Scottish Charities

· Accountancy qualification or experience

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

This post is for a fixed term of 12 months to lead a national transformational project as part of VSS Victims and Witnesses First Strategy 2021-2026. The project is to significantly increase the number of Support and NSC Volunteers to deliver our recognised and funded volunteer model of service delivery. This large-scale recruitment is required to meet an increase in court business to address the backlog in court cases as a result of the impact of the pandemic.

Reporting to a Steering Group comprising the Director of Operations & New Business, the Director of Finance & Business Planning, the People Development Business Partner, and other organisational representatives, you will be responsible for the recruitment, onboarding, development, and accreditation of VSS volunteers across Scotland. You will manage a project team, and work closely with colleagues in service delivery, to ensure that volunteers are being supported and deployed to best meet the needs of service users across the whole of Scotland.

You will plan and manage the project, and continuously evaluate and monitor progress to ensure an effective combination of national and local activities to: advertise and promote volunteering opportunities; attract applicants with diverse backgrounds and wide ranging knowledge and experiences; rapidly recruit and select suitable volunteers; onboard and induct them; ensure effective learning and development to allow them to practice to our high standards; streamline the shadowing process; comply with national standards; and ensure robust and consistent assessment and accreditation

You will be responsible for carrying out an evaluation of the project at the conclusion, including being able to demonstrate that the volunteer transformation project has been successful in implementation and will continue throughout the duration of our strategy, meeting our objectives.

This role will be subject to a PVG check.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting to and taking guidance from the National Volunteering Project Manager, you will provide administrative support for a large-scale volunteer recruitment campaign to ensure the smooth onboarding of these volunteers to VSS. This large-scale recruitment is required to meet an increase in court business to address the backlog in court cases as a result of the impact of the pandemic. This post is for a fixed term of 9 months and will be subject to a PVG check.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

This is an exciting opportunity to join the Performance and Quality Team to progress and achieve strategic goals and improve services for victims and witnesses affected by crime. The role of the Service User Participation & Research Officer will work closely with Operations to enhance the victim centred approach for service delivery. This role will assist in the development of systems to measure and evaluate the impact of our services and will also support various initiatives ensuring all victim groups are represented.

VSS aims to encourage service user participation in all areas of our organisation.

You will be responsible for leading on researching how victims and witnesses of crime are identified and supported across Scotland, ensuring that no group affected by crime is marginalised or unrecognised. This will involve you working with others to influence those responsible for criminal justice.

This post will be subject to a PVG check.

Scotland’s leading charity supporting victims of crime has a number of exciting and varied opportunities for talented individuals who are looking for their next challenge as part of our team.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s).

Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users.

Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support.

Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

This post will be subject to a PVG check.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met. Travel throughout Central Scotland and Fife essential.

This role will be subject to a PVG check. Primary location will be Glenrothes, Fife.

Scotland’s leading charity supporting victims of crime has a number of exciting and varied opportunities for talented individuals who are looking for their next challenge as part of our team.

Our mission at Victim Support Scotland (VSS) is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

You will be responsible for a team of volunteers delivering, implementing and evaluating the nationwide support centre function across VSS. Support at VSS should be provided effectively and efficiently across the organisation, providing exactly the information our victims and witnesses, our service users, need, in the form they want, when they need it.

Providing a supportive experience to servicer users, you will work to ensure that all options of support and new support initiatives will be based on service user’s insights. Alongside your colleagues, you will be responsible for all aspects of a volunteer’s engagement within the Support Centre including their recruitment, induction, learning and development, ongoing performance management and support. You will ensure that volunteers are supported, knowledgeable and capable to deliver the support that meets service user’s needs. Support Centre operational hours are 8am to 8pm during workdays, and so flexible rota working between these hours is a requirement of this role.

This post will be subject to a PVG check.

Scotland’s leading charity supporting victims of crime has a number of exciting and varied opportunities for talented individuals who are looking for their next challenge as part of our team.

Our mission at Victim Support Scotland (VSS) is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

You will be responsible for a team of volunteers delivering, implementing and evaluating the nationwide support centre function across VSS. Support at VSS should be provided effectively and efficiently across the organisation, providing exactly the information our victims and witnesses, our service users, need, in the form they want, when they need it.

Providing a supportive experience to servicer users, you will work to ensure that all options of support and new support initiatives will be based on service user’s insights. Alongside your colleagues, you will be responsible for all aspects of a volunteer’s engagement within the Support Centre including their recruitment, induction, learning and development, ongoing performance management and support. You will ensure that volunteers are supported, knowledgeable and capable to deliver the support that meets service user’s needs. Support Centre operational hours are 8am to 8pm during workdays, and so flexible rota working between these hours is a requirement of this role.

This post will be subject to a PVG check.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

This role will be subject to a PVG check.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Discover more about working for Victim Support Scotland

Your role

Based in Aberdeen this post will have geographical responsibility for Grampian, Shetland and Orkney.

Reporting directly to the Head of Service Delivery, you will be responsible for a team of Co-ordinators who in turn manage groups of volunteers to deliver and evaluate the support to victims and witnesses, our service users, at local court and community-based services. You will be responsible for ensuring, within your services, that VSS’s organisational objectives are being implemented at a local level and have a role in business planning to ensure that all service users within your local area are aware of, and have access to, the support they need. You will be responsible for all aspects of people management for staff in your area, ensuring that employees and volunteers are supported, knowledgeable and capable to deliver the support that meets service user’s needs.

This post will be subject to a PVG check.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

Some out of hours work will be necessary including working some evenings.

This role will be subject to a PVG check.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s).

Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users.

Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support.

Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

This post will be subject to a PVG check.

Victim Support Scotland

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Your role

You will be required to travel to various locations within the role set out.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met, as well as partnership work with external organisations in the area.

This role is based within our Edinburgh office however, you will need to be flexible and have the ability to travel across the East region as required.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

We are looking for someone with a ‘can do’ and positive attitude, who is enthusiastic about building the brand of VSS, and willing to be flexible within their role.

If you are someone looking to take the next step in your career in Communications within Scotland’s third sector, then this is the role for you!

Reporting into the Head of Communications & External Affairs, you will sit within a wider team that is committed to building the profile and reputation of VSS with our service users, stakeholders and the wider public.

No two days at VSS are the same. You will get involved with multiple projects and creative campaigns all in support of our new five-year strategy Empowering people affected by crime: VSS Strategy 2021-2026.

You will be the VSS ‘go-to’ person for our website and will have a ‘digital first’ approach to your work. Day to day you will be updating and developing the VSS website and social media channels. Further to this, you will be using monitoring and evaluation tools (such as Google Analytics and Cision) to assess the impact of our Communications and External Affairs work to audiences both internally and externally.

We are looking for someone who is not phased with competing demands and has excellent forward planning skills and an ability to work to tight deadlines.

You will also be involved in writing and designing many of our documents, and online content, including case studies, blog posts, news stories, impact reports and newsletters – being able to switch your writing style dependent on channel and audience.

The postholder will manage our print and merchandise designs and orders, creating a seamless process for our local services to have the right materials to promote VSS services throughout Scotland.

VSS works alongside many partners both in the justice and third sectors and you will work on joint communications plans and campaigns.

Working closely with the Head of Communications & External Affairs, you will help VSS build its reputation externally through proactively engaging with media contacts – journalists, broadcasters and editors – to tell them stories of our success and where we are having impact.

This is clearly a busy and exciting role and it would be ideally suited to someone with experience in a similar role who is energetic and determined to help VSS deliver in its mission.

In return, you will work within a supportive and friendly organisation, and a forward-thinking team that is always looking for fresh ideas and input.

You will be able to take advantage of a number of VSS employee benefits including our pension scheme, our health programme, and training and development opportunities.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to the Head of Service Delivery and working alongside Glasgow City Locality Manager, you will be responsible for a team of Co-ordinators who in turn manage groups of volunteers to deliver and evaluate the support to victims and witnesses, our service users, at local court and community-based services. You will be responsible for ensuring, within your services, that VSS’s organisational objectives are being implemented at a local level and have a role in business planning to ensure that all service users within your local area are aware of, and have access to, the support they need. You will be responsible for all aspects of people management for staff in your area, ensuring that employees and volunteers are supported, knowledgeable and capable to deliver the support that meets service user’s needs.

Working with the Locality Manager Glasgow City, you will be responsible for assessing and progressing Victim Fund applications for Greater Glasgow area, working with local partner agencies to ensure all applications are dealt with in a timely manner.

You will act as a key operational lead for House For Healing Partnership Project with Children 1st (Barnahus), Reporting back to other national colleagues as appropriate.

This role will primarily be based in Glasgow however, you will need to be flexible and have the ability to travel, cover and support other localities across the South West region as required.

This post will be subject to a PVG check.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to the Head of Service Delivery, you will be responsible for a team of Co-ordinators who in turn manage groups of volunteers to deliver and evaluate the support to victims and witnesses, our service users, at local court and community-based services. You will be responsible for ensuring, within your services, that VSS’s organisational objectives are being implemented at a local level and have a role in business planning to ensure that all service users within your local area are aware of, and have access to, the support they need. You will be responsible for all aspects of people management for staff in your area, ensuring that employees and volunteers are supported, knowledgeable and capable to deliver the support that meets service user’s needs.

This post will be subject to a PVG check.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users.

Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

This role will be subject to a PVG check.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

This role will be subject to a PVG check.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

This role will be subject to a PVG check.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

This role will be subject to a PVG check.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

This role will be subject to a PVG check.

Victim Support Scotland

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Discover more about working for Victim Support Scotland

Your role

This is a key role within Victim Support Scotland providing invaluable support to our service delivery teams.

Reporting directly to a Locality Manager or Head of Service, you will be deployed to work within service delivery teams throughout a regional area to ensure consistent staffing coverage on an as and when required basis.

You will be responsible for co-ordinating & deploying teams of volunteers to ensure delivery of high-quality support within community & court environments for our service user to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime.

You will be expected to be highly flexible, covering several services within a wide geographical area.

Within your first weeks you will be required to attend Induction, Training & Development sessions to equip you with the necessary knowledge and skills to be successful in the role. You will be paid for your time while attending these sessions. Refresher sessions may be required to be undertaken if there are long gaps in between accepted assignments.

Assignments will be offered to you on a sessional hour’s basis, and you are entitled to accept or decline them – once accepted, they form part of your agreement with Victim Support Scotland.

You will be required to travel to various locations within the role set out.

Behaviours and Values:

• Be a role model, both within local team and the wider organisation showing energetic, determined, positive and resilient leadership with an ability to inspire confidence and a culture of respect.
• Adopt a flexible leadership style, communicating and motivating others to achieve our vision.
• Continuously monitor your area of responsibility and identify areas for improvement and organisational learning to meet outcomes for service users.
• At all times be a role model of the values of VSS.

KEY REQUIREMENTS

Qualifications

• Demonstrable experience in a similar role including managing volunteers

Skills / Abilities

• Ability to plan and organise complex workload with shifting deadlines to meet specific targets, ensuring quality output.
• Effective leadership style, able to build confidence, motivate and improve performance.
• Excellent verbal and written communications skills, along with the ability and confidence to provide advice and guidance to build positive working relationships.
• Ability to think in innovative ways and skilled at problem solving.
• Strong and demonstrable focus on delivering outcomes for service users.
• Analytical skills – must be able to understand, collect, analyse, report and present data.

Knowledge

• Good working knowledge of the voluntary/charitable sector in the Scotland.
• Knowledge of VSS and the work we undertake

WHAT WE OFFER YOU!

• 39 Days annual leave entitlement (34 days + 5 days bank holiday) based on a full time equivalent.
• Company pension scheme at 2% employee and 6% employer with the ability to increase to <2% employee and 7% employer. (T&C’s apply to zero-hour contracts)
• VSS Health Plan. Free standard plan for all employees, along with the option to increase for different contributions. (T&C’s apply)
• PerkBox Discounts for gym memberships', cinema tickets and more major retailers.
• Along with other generous benefits from VSS.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Discover more about working for Victim Support Scotland

Your role

To help achieve this mission, VSS have designed implemented a new National Service: Supporting Families Bereaved by Crime from 1st April 2019.

As a member of this team and reporting to the SFBC Manager, the role of Key Support Worker will be to provide comprehensive support to families bereaved by murder or culpable homicide. This will involve providing structured social support, emotional and practical support, sourcing and providing up to date information, liaising with other justice and community organisations, supporting the family as they interact with the criminal justice system and helping them to reach a new balance in their lives after trauma.

You will play a key part in the ongoing evaluation, development and improvement of the service including advocacy, peer support and support for children and young people. You will work closely with colleagues in other agencies such as counselling services, Police Scotland and representatives from the Crown Office and Procurator Fiscal Service.

This is a complex role in a fast paced environment within a supportive team and you will be expected to show excellent communication skills and recording skills, a commitment to partnership working and ensuring that the needs of families are at the heart of the service through service user engagement and participation work.

The base for the team is in Glasgow to support the implementation, development and delivery of the national service but as this is national role, travel to all parts of the country will be required in order to support families at appropriate locations to best meet their needs. This may involve travelling out of hours with limited access to public transport. A current, clean driving licence is therefore essential to the post. The main hours of work are Monday – Friday 9-5pm but there will be evening and weekend work as the service develops.

This post will be subject to a satisfactory PVG check.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Discover more about working for Victim Support Scotland

Your role

VSS is delivering the Support for Families Bereaved through Crime (SFBC) Service for Scotland, which aims to be a nationally consistent, needs led service to support people bereaved by homicide and culpable homicide, integrating and improving the existing solutions.

We are currently seeking an exceptional candidate who has the drive and determination to succeed in managing the SFBC service alongside a committed team and an Assistant Director Lead. You should be an experienced Manager who can bring value and leadership to the SFBC Team. You should have extensive experience of service delivery in a complex customer or multi-site environment, knowledge and understanding of the needs of bereaved people, victims of violent crime and other vulnerable people, leading and managing a team across multi-locations, knowledge of the Criminal Justice System, experience of project and change management, as well as budget management, financial control with an understanding of funding/grant applications.

You will be responsible for implementing and managing on-going effective delivery of Victim Support Scotland’s SFBC service through a dedicated team of key support workers and volunteers. You will support and co-ordinate a team of volunteers to support service users and will be a team player who shows leadership and decision making skills, customer focus, planning and quality management, as well as being an excellent communicator. You will ensure that delivery and development of the SFBC Service, against agreed quality standards, meets the changing needs of victims, utilising innovation and problem solving skills. You will also build and develop effective relationships with a range of key external agencies and organisations.

Duties will include:

• Ensure the delivery of services, keeping the complex needs of primary bereaved people central to all processes
• Ensure appropriate and effective delivery and management of services to bereaved people, such as needs assessment, case management, emotional support, advocacy, referrals to commissioned services and trauma assessments.
• Promote the SFBC Service and develop effective relationships with a range of key external agencies and organisations.
• Contribute to wider service development in line with VSS’s strategic plan.
• Ensure all aspects of the SFBC Service meet required standards as per the service delivery model and any shared protocols ensuring monitoring processes are in place.
• In conjunction with the Assistant Director, Service Delivery Management Team and Learning and Development Department input to the process, implement a training needs analysis of staff and volunteers who will support delivery of the homicide service.
• Deliver the SFBC Service budget within agreed parameters
• Ensure the SFBC Service is delivered in a way which recognises VSS’s commitment to promoting equality and diversity for all service users and staff.
• Lead on other key service programmes and projects as required.
• Ensure that all information relating to the SFBC Service is maintained in accordance with GDPR regulations and VSS’s Confidentiality policy.

This post will be subject to a satisfactory PVG check.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

As a member of the Performance and Quality team, you will report to the Head of Performance and Quality and have a flexible approach towards your role which will include deputising for tasks which come under the Performance and Quality remit. You will support the development, delivery and embedding of relevant strategies to build a VSS culture, that aligns to our values and aims and will achieve sustained high performance.

Working within agreed organisational and statutory frameworks and regulations, you will report on the organisational performance in terms of achieving our overall objectives, Health and Safety policies and procedures, relevant governance policies and procedures, and relevant quality/audit systems.

This role will require you to promote continuous learning and development through robust organisational performance reviews.

This post will be subject to a Standard Disclosure Check.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

What are we looking for?

As a key member of the Human Resources Team and reporting directly to the Head of HR you will be responsible for first line HR support and advice to managers on all people policies and processes on a day-to-day basis across the organisation.

You will be responsible for leading a number of HR processes across the employee lifecycle, including but not limited to; recruitment and induction, HR administration, absence management, employee relations, providing information to payroll as well as undertaking project work. This is a hands-on role and you will be expected to balance multiple priorities simultaneously.

Who are you?

You will be someone who enjoys working across all areas of HR and enjoys balancing multiple priorities whilst maintaining quality of output. You will be a self-starter, organised and have a high level of attention to detail. You will be a strong communicator and able to converse with all levels within the organisation as well as dealing with challenging conversations. You will have a minimum of three years of generalist HR experience (including HR administration, case work and recruitment). Importantly, you will be someone who driven, honest and has a high level of integrity.

Caring for our employees

When you work for VSS, your wellbeing is important to us. Not only do we offer 39 days annual leave, you will have access to our free health cash plan which includes cover for you and your family across a range of benefits. Benefits include Dental cover, access to a virtual GP and advice line, counselling and legal help as well as discounts on gym memberships, cinema tickets and much more.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

What are we looking for?

As a key member of the Finance Team and reporting directly to the Head of Finance you will work within a small Finance team to ensure the effective and efficient administration of Victim support Scotland’s finances, finance procedures and systems, ensuring the optimal use of all resources to allow VSS to achieve its strategy and organisational objectives and longer term financial sustainability.

Key duties will be to provide information to VSS colleagues, to ensure the best contract deals for goods and services, to keep maintain databases to allow management information to be produced, to process payroll internally and ensure employees are paid accurately and on time and to assist the Head of Finance in the management of the Victims’ Fund (VF) project.

Who are you?

You will be someone who enjoys the variety of working across a number areas of finance and enjoys balancing multiple priorities whilst maintaining quality of output. You will be a self-starter, organised and have a high level of attention to detail. You will be a strong communicator and able to converse with all levels within the organisations. You will have a minimum of two year’s post qualification experience in a finance role, having undertaken a finance or accounting qualification (HND or above) or equivalent relevant experience, ideally including payroll. Importantly, you will be someone who is honest and has a high level of integrity.

Caring for our employees

When you work for VSS, your wellbeing is important to us. Not only do we offer 39 days annual leave, you will have access to our free health cash plan which includes cover for you and your family across a range of benefits. Benefits include Dental cover, access to a virtual GP and advice line, counselling and legal help as well as discounts on gym memberships, cinema tickets and much more.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

This is a key role within Victim Support Scotland providing invaluable support to our service delivery teams.

Reporting directly to a Locality Manager or Head of Service, you will be deployed to work within service delivery teams throughout a regional area to ensure consistent staffing coverage on an as and when required basis.

You will be responsible for co-ordinating & deploying teams of volunteers to ensure delivery of high-quality support within community & court environments for our service user to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime.

You will be expected to be highly flexible, covering several services within a wide geographical area.

Within your first weeks you will be required to attend Induction, Training & Development sessions to equip you with the necessary knowledge and skills to be successful in the role. You will be paid for your time while attending these sessions. Refresher sessions may be required to be undertaken if there are long gaps in between accepted assignments.

Assignments will be offered to you on a sessional hour’s basis, and you are entitled to accept or decline them – once accepted, they form part of your agreement with Victim Support Scotland.

You will be required to travel to various locations within the role set out.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met. You will be required to travel throughout Central Scotland and Fife.

This role will be subject to a PVG check.

Who are we?

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

What are we looking for?

Reporting directly to the Head of Service Delivery and working alongside Glasgow City Locality Manager, you will be responsible for a team of Co-ordinators who in turn manage groups of volunteers to deliver and evaluate the support to victims and witnesses, our service users, at local court and community-based services. You will be responsible for ensuring, within your services, that VSS’s organisational objectives are being implemented at a local level and have a role in business planning to ensure that all service users within your local area are aware of, and have access to, the support they need. You will be responsible for all aspects of people management for staff in your area, ensuring that employees and volunteers are supported, knowledgeable and capable to deliver the support that meets service user’s needs.

Working with the Locality Manager Glasgow City, you will be responsible for assessing and progressing Victim Fund applications for Greater Glasgow area, working with local partner agencies to ensure all applications are dealt with in a timely manner.

You will act as a key operational lead for House For Healing Partnership Project with Children 1st (Barnahus), Reporting back to other national colleagues as appropriate.

This role will primarily be based in Glasgow however, you will need to be flexible and have the ability to travel, cover and support other localities across the South West region as required.

Who are you?

You are someone who is highly self-motivated with a ‘can do’ attitude. You will be a strategic thinker with a strong focus on customer service and ability to problem solve. You will operate with honesty and integrity and be willing to challenge stereotyping, prejudice, discrimination and bias. You will be determined to take on new challenges and responsibilities, and able to cope with sustained change and competing demands. You will have experience as a line manager and be able to motivate and build confidence within your team.

Caring for our employees

When you work for VSS, your wellbeing is important to us. Not only do we offer 39 days annual leave, you will have access to our free health cash plan which includes cover for you and your family across a range of benefits. Benefits include Dental cover, access to a virtual GP and advice line, counselling and legal help as well as discounts on gym memberships, cinema tickets and much more.

Further details of the role are available in the job description which you can view on our current vacancies page. Please apply by submitting an application form, also available on our website.

This post will be subject to a PVG check.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

This role will be subject to a PVG check.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services, and these are reflected in the behaviours expected of all staff and volunteers.

We are looking for someone with a passion for our mission, who can get to grips with the detail of policy and legislation that impact on victims, witnesses and families.

The post is relatively high-profile and front-facing involving, for example, engagement with a wide range of senior stakeholders that are key to the success of VSS delivering on its main aims. It is therefore expected that the postholder will be tenacious in their approach to handling relationships with partners.

Sitting within a wider team and reporting to the Head of Communications & External Affairs, we are looking for someone with a ‘can do’ and positive attitude, who is willing to be flexible within their role.

You will equally be as comfortable working autonomously as you are working within the wider team and organisation.

As VSS’s ‘go-to’ on everything policy related, we are looking for someone with experience in a similar role ideally within the third sector.

If you are someone looking to take the next step in your career in Policy and External Affairs within Scotland’s third sector, then this is the role for you!

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

This role will be subject to a PVG check.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Your role

As a member of this team and reporting to the SFBC Manager, the role of Key Support Worker will be to provide comprehensive support to families bereaved by murder or culpable homicide. This will involve providing structured social support, emotional and practical support, sourcing and providing up to date information, liaising with other justice and community organisations, supporting the family as they interact with the criminal justice system and helping them to reach a new balance in their lives after trauma.

You will play a key part in the ongoing evaluation, development and improvement of the service including advocacy, peer support and support for children and young people. You will work closely with colleagues in other agencies such as counselling services, Police Scotland and representatives from the Crown Office and Procurator Fiscal Service.

This is a complex role in a fast paced environment within a supportive team and you will be expected to show excellent communication skills, high level administrative and recording skills, a commitment to partnership working and ensuring that the needs of families are at the heart of the service through service user engagement and participation work.

The base for the team is in Glasgow to support the implementation, development and delivery of the national service but as this is national role, travel to all parts of the country will be required in order to support families at appropriate locations to best meet their needs. This may involve travelling out of hours with limited access to public transport. A current, clean driving licence is essential to the post.

Experience of line managing staff and volunteers would be advantageous.

The main hours of work are Monday – Friday 9-5pm but there will be evening and weekend work as the service develops.

This post will be subject to a satisfactory PVG check, references and proof that you have the right to work in the UK.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

This post will be subject to a satisfactory PVG check, references and proof that you have the right to work in the UK.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met. Travel within your locality will be required.

This post will be subject to a satisfactory PVG check, references and proof that you have the right to work in the UK.

Victim Support Scotland is looking to recruit a new Policy & Research Officer into the organisation.

We are looking for a policy expert who is skilled at handling sensitive and complex information, as well as having the gravitas to successfully connect with senior stakeholders within the justice sector.

You will have experience working in a policy related environment/role and will be able to demonstrate how you can bring about sustained and purposeful change as a direct result of policy influencing.

We are ideally looking for someone who has expertise in, and is passionate about, understanding the detail of policy and legislation as it relates to victims, witnesses and families.

A key part of the role will be analysing complicated documents and policy developments and assessing how these relate to the wider work of Victim Support Scotland.

The successful candidate will handle relationships with multiple stakeholders – including senior civil servants, Ministers and third sectors leaders – and will represent Victim Support Scotland at a number of sector wide forums, meetings and events.

You will also be the driving force behind the development of the Victims Organisations Collaboration Forum Scotland (VOFCS), a group of third sector organisations that are collectively advocating for change within the justice system on behalf of victims and survivors.

As the organisation’s ‘go-to’ person on everything policy related, you will be expected to monitor and evaluate policy developments on a daily basis, updating our workforce of staff and volunteers as these relate to our mission and vision.

Working closely with the Head of Communications & External Affairs, as well as the wider management team within VSS, you will deliver on our proactive policy influencing plans and campaigns which put the rights and needs of victims, witnesses and families at the centre.

This is clearly an exciting and demanding role and would be suited to someone who is efficient at managing their own workload, including competing priorities and deadlines.

You would be joining a small but ambitious and forward-thinking team. We are therefore looking for someone who can act autonomously, as well as part of a wider department, showing flexibility and a positive attitude to projects and tasks.

Now is the time to join Victim Support Scotland as we work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

This post will be subject to a satisfactory PVG check, references and proof that you have the right to work in the UK.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

Discover more about working for Victim Support Scotland

This post will be subject to a satisfactory PVG check, references and proof that you have the right to work in the UK.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to the Head of Service Delivery, you will be responsible for a team of Co-ordinators who in turn manage groups of volunteers to deliver and evaluate the support to victims and witnesses, our service users, at local court and community-based services. You will be responsible for ensuring, within your services, that VSS’s organisational objectives are being implemented at a local level and have a role in business planning to ensure that all service users within your local area are aware of, and have access to, the support they need. You will be responsible for all aspects of people management for staff in your area, ensuring that employees and volunteers are supported, knowledgeable and capable to deliver the support that meets service user’s needs.

This role will be based in the Aberdeen office however, you will need to be flexible and have the ability to travel, cover and support other localities across the Grampian & Islands region as required.

This post will be subject to a satisfactory PVG check, references and proof that you have the right to work in the UK.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users.

Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

This post will be subject to a satisfactory PVG check, references and proof that you have the right to work in the UK.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Victim Support Scotland has an exciting opportunity for an experienced L&D professional to join a small team in delivering and developing training for our volunteers and staff across Scotland.

You must have a strong Learning and Development background, together with practical experience of delivering courses and devising training interventions. This will include developing and delivering some training to external partners and individuals.

An effective team player, with excellent communication and interpersonal skills, you will also be ICT literate with a good working knowledge of Microsoft Office packages.

You must possess a professional training qualification (or equivalent) or currently be working towards completion.

A flexible approach will be required, together with the ability to tailor courses to meet business and participants needs.

This post will be subject to a satisfactory Standard Disclosure check, references, and proof that you have the right to work in the UK.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met. Travel within your locality will be required.

This post will be subject to a satisfactory PVG check, references and proof that you have the right to work in the UK.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users.

Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met. Travel within your locality will be required.

This post will be subject to a satisfactory PVG check, references and proof that you have the right to work in the UK.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users.

Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met. Travel within your locality will be required.

This post will be subject to a satisfactory PVG check, references and proof that you have the right to work in the UK.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users.

Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met. Must be willing to travel to Lanark on a regular basis. Will also be expected to work from different offices within Lanarkshire, often at short notice.

This post will be subject to a satisfactory PVG check, references and proof that you have the right to work in the UK.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users.

Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met. Travel within your locality will be required.

This post will be subject to a satisfactory PVG check, references and proof that you have the right to work in the UK.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Your role

This is a key role within Victim Support Scotland providing invaluable support to our service delivery teams.

Reporting directly to a Locality Manager or Head of Service, you will be deployed to work within service delivery teams throughout a regional area to ensure consistent staffing coverage on an as and when required basis.

You will be responsible for co-ordinating & deploying teams of volunteers to ensure delivery of high-quality support within community & court environments for our service user, to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime.

You will be expected to be highly flexible. Covering all areas of Lanarkshire, base location will be Lanark. May also be asked to cover for other localities in the West of Scotland.

Within your first weeks you will be required to attend Induction, Training & Development sessions to equip you with the necessary knowledge and skills to be successful in the role. You will be paid for your time while attending these sessions. Refresher sessions may be required to be undertaken if there are long gaps in between accepted assignments.

Assignments will be offered to you on a sessional hour’s basis, and you are entitled to accept or decline them – once accepted, they form part of your agreement with Victim Support Scotland.

This post will be subject to a satisfactory PVG check, references and proof that you have the right to work in the UK.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

Primary location will be Falkirk. However, will be expected to work from different offices within Central Scotland & Fife, often at short notice.

This post will be subject to a satisfactory PVG check, references and proof that you have the right to work in the UK.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Your role

This is a key role within Victim Support Scotland providing invaluable support to our service delivery teams.

Reporting directly to a Locality Manager or Head of Service, you will be deployed to work within service delivery teams throughout a regional area to ensure consistent staffing coverage on an as and when required basis.

You will be responsible for co-ordinating & deploying teams of volunteers to ensure delivery of high-quality support within community & court environments for our service user, to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime.

While carrying out this role, you will be expected to be highly flexible, working with Locality teams to cover services across Fife & Forth Valley.

Within your first weeks you will be required to attend Induction, Training & Development sessions to equip you with the necessary knowledge and skills to be successful in the role. You will be paid for your time while attending these sessions. Refresher sessions may be required to be undertaken if there are long gaps in between accepted assignments.

Assignments will be offered to you on a sessional basis, and you are entitled to accept or decline them – once accepted, they form part of your agreement with Victim Support Scotland.

This post will be subject to a satisfactory PVG check, references and proof that you have the right to work in the UK.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

Primary location will be Glenrothes. However, will be expected to work from different offices within Central Scotland & Fife, often at short notice.

This post will be subject to a satisfactory PVG check, references and proof that you have the right to work in the UK.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

You will provide dedicated administrative support to the Support for Families Bereaved by Crime (SFBC) team. Whilst supporting the SFBC team will be your main role, in addition, you will provide administrative support to the wider VSS’s Glasgow office, including facilities management to achieve the smooth running of this office as a whole.

You will provide first point of contact assistance via the telephone, in person and via email and other digital methods.

This post will be subject to a satisfactory Basic Disclosure check, references and proof that you have the right to work in the UK.

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met. Travel within your locality will be required.

This post will be subject to a satisfactory PVG check, references and proof that you have the right to work in the UK.

Victim Support Scotland – Empowering People Affected by Crime. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

What is the role

This is an exciting opportunity to join our team as Support Co-ordinator , working 35 hours per week.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

Primary location will be Falkirk or Glenrothes. However, you will be expected to work from both Falkirk and Glenrothes on a weekly basis. You will also be expected to work from different offices within Central Scotland & Fife, often at short notice.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

What you’ll need to be successful

Qualifications

• Demonstrable experience in a similar role.
• Evidence of Continuing Professional Development.

Skills/Abilities

• Ability to plan and organise complex workload with shifting deadlines in order to meet specific targets, ensuring quality output.
• Effective leadership style, able to build confidence, motivate and improve performance.
• Ability to deliver change using a range of influencing, negotiation, facilitation and process skills.
• Excellent verbal and written communications skills, along with the ability and confidence to provide advice and guidance to build positive working relationships.
• Demonstrate digital approaches to your area of work.
• Ability to think in innovative ways and skilled at problem solving.
• Strong and demonstrable focus on delivering outcomes for service users.
• Analytical skills – must be able to understand, collect, analyse, report and present data.
• Ability to prepare, manage and monitor budgets and resources.

Experience

• Over 2 years’ experience of managing staff and/or volunteers.
• Experience of staff/volunteer deployment using rotas and/or other shifts patterns.
• Experience in influencing, communicating and working collaboratively.

Knowledge

• Good working knowledge of the voluntary/charitable sector in the Scotland.
• Knowledge of working with partnerships.
• Willing to undertake statutory training as required by VSS.
• Knowledge of VSS and the work we undertake.

Behaviours

• Highly self-motivated with effective leadership style and a self-managing “can do” attitude.
• Determination and willingness to take on new challenges and responsibilities.
• Willing to challenge stereotyping, prejudice, discrimination and bias.
• Ability to cope with rapid and sustained change and competing demands
• Honesty and integrity.
• Strong approach to performance management with the ability to define and measure outcomes of success.
• Ability to think of a vision for the future organisation.
• Willingness to travel to other areas within your locality.
• Willing to be flexible in working hours.

What we offer?

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual leave package, but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits.

Health Cash Plan Benefits include

• Dental cover,
• Access to a virtual GP and advice line,
• Counselling,
• Legal support,
• Discounts on gym memberships, cinema tickets and much more.
• Annual Leave - 39 days

Victim Support Scotland – Empowering People Affected by Crime. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

What is the role

This is an exciting opportunity to join our team as Key Support Worker, working 35 hours per week.

As a member of this team and reporting to the SFBC Manager, the role of Key Support Worker will be to provide comprehensive support to families bereaved by murder or culpable homicide. This will involve providing structured social support, emotional and practical support, sourcing and providing up to date information, liaising with other justice and community organisations, supporting the family as they interact with the criminal justice system and helping them to reach a new balance in their lives after trauma.

You will play a key part in the ongoing evaluation, development and improvement of the service including advocacy, peer support and support for children and young people. You will work closely with colleagues in other agencies such as counselling services, Police Scotland and representatives from the Crown Office and Procurator Fiscal Service.

This is a complex role in a fast paced environment within a supportive team and you will be expected to show excellent communication skills, high level administrative and recording skills, a commitment to partnership working and ensuring that the needs of families are at the heart of the service through service user engagement and participation work.

The base for the team is in Glasgow to support the implementation, development and delivery of the national service but as this is national role, travel to all parts of the country will be required in order to support families at appropriate locations to best meet their needs. This may involve travelling out of hours with limited access to public transport. A current, clean driving licence is essential to the post.

The main hours of work are Monday – Friday 9am-8pm and Saturday morning.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

Victim Support Scotland – Empowering People Affected by Crime. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

What is the role

This is an exciting opportunity to join our team as Support Co-ordinator , working 28 hours per week.

Location will be Paisley Community/Court office . However, you will be expected to travel throughout Renfrewshire.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

Victim Support Scotland – Empowering People Affected by Crime. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

What is the role

This is an exciting opportunity to join our team as Support Co-ordinator , working 35 hours per week.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

What you’ll need to be successful

Qualifications

• Demonstrable experience in a similar role.
• Evidence of Continuing Professional Development.

Skills/Abilities

• Ability to plan and organise complex workload with shifting deadlines in order to meet specific targets, ensuring quality output.
• Effective leadership style, able to build confidence, motivate and improve performance.
• Ability to deliver change using a range of influencing, negotiation, facilitation and process skills.
• Excellent verbal and written communications skills, along with the ability and confidence to provide advice and guidance to build positive working relationships.
• Demonstrate digital approaches to your area of work.
• Ability to think in innovative ways and skilled at problem solving.
• Strong and demonstrable focus on delivering outcomes for service users.
• Analytical skills – must be able to understand, collect, analyse, report and present data.
• Ability to prepare, manage and monitor budgets and resources.

Experience

• Over 2 years’ experience of managing staff and/or volunteers.
• Experience of staff/volunteer deployment using rotas and/or other shifts patterns.
• Experience in influencing, communicating and working collaboratively.

Knowledge

• Good working knowledge of the voluntary/charitable sector in the Scotland.
• Knowledge of working with partnerships.
• Willing to undertake statutory training as required by VSS.
• Knowledge of VSS and the work we undertake.

Behaviours

• Highly self-motivated with effective leadership style and a self-managing “can do” attitude.
• Determination and willingness to take on new challenges and responsibilities.
• Willing to challenge stereotyping, prejudice, discrimination and bias.
• Ability to cope with rapid and sustained change and competing demands
• Honesty and integrity.
• Strong approach to performance management with the ability to define and measure outcomes of success.
• Ability to think of a vision for the future organisation.
• Willingness to travel to other areas within your locality.
• Willing to be flexible in working hour

Please note - This post will be subject to a satisfactory PVG check, references, and proof that you have the right to work in the UK.

What we offer?

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual leave package, but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits.

• Health Cash Plan Benefits include
• Dental cover
• Access to a virtual GP and advice line,
• Counselling,
• Legal support,
• Discounts on gym memberships, cinema tickets and much more.
• Annual Leave - 39 days

Who We Are?

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences.

All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled.

Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

Victim Support Scotland – Empowering People Affected by Crime. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

What is the role

This is an exciting opportunity to join our team as CRM Administrator. As a member of the Digital Services and IT Team and reporting directly to the Head of Digital Services and IT, you'll take on a high-impact, high-visibility role where you'll become the go-to person and expert on our Dynamics CRM, working with stakeholders across our Organisation to support with CRM requirements, processes and workstreams. You'll be responsible for; maintaining the CRM system, making enhancements, promoting changes, monitoring end-user usage of systems and ensuring data integrity. Training will be provided where required.

This will be a varied, interesting and challenging role working with our Service Improvements Team and where appropriate external partners to optimise our processes and practices to support our front-line teams in delivering a first-class service to our Service Users. This role offers the opportunity to make a difference to the experience of Victims and Witnesses within the Scottish Criminal Justice system

You will be willing to travel to meet national requirements of the role.

Victim Support Scotland – Empowering People Affected by Crime. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

What is the role

This is an exciting opportunity to join our team as a National Support Centre Supervisor, working 27 hours per week.

You will be responsible for a team of volunteers delivering, implementing and evaluating the nationwide support centre function across VSS. Support at VSS should be provided effectively and efficiently across the organisation, providing exactly the information our victims and witnesses, our service users, need, in the form they want, when they need it.

Proving a supportive experience to service users, you will work to ensure that all options of support and new support initiatives will be based on service user’s insights. Alongside your colleagues, you will be responsible for all aspects of a volunteer’s engagement within the Support Centre including their recruitment, induction, learning and development, ongoing performance management and support. You will ensure that volunteers are supported, knowledgeable and capable to deliver the support that meets service user’s needs.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

What you’ll need to be successful

Qualifications

• Demonstrable experience in a similar role.
• Evidence of continuing professional development.

Skills / Abilities

• Ability to plan and organise a complex workload with shifting deadlines in order to meet specific targets, ensuring quality output
• Effective leadership style, able to build confidence and motivate and improve performance.
• Ability to deliver change using a range of influencing, negotiation, facilitation and process skills.
• Excellent verbal and written communications skills, along with the ability and confidence to provide advice and guidance to build positive working relationships.
• Demonstrate digital approaches to your area of work.
• Ability to think in innovative ways and skilled at problem solving.
• Strong and demonstrable focus on delivering outcomes for service users.
• Analytical skills – must be able to understand, collect, analyse, report and present data.
• Ability to support volunteers in a complex environment.
• Ability to prepare, manage and monitor budgets and resources.

Experience

• Over 2 years’ experience in a supervisory capacity.
• Experience of people deployment using rotas and/or other shift patterns.
• Experience in influencing, communication and working collaboratively.

Knowledge

• Good working knowledge of the voluntary/charitable sector in Scotland.
• Working knowledge of partnerships.
• Willing to undertake statutory training as required by VSS.
• Knowledge of VSS and the work we undertake.

Behaviours

• Highly self-motivated with effective leadership style and a self-managing “can do” attitude.
• Determination and willingness to take on new challenges and responsibilities.
• Willing to challenge stereotyping, prejudice, discrimination and bias.
• Ability to cope with rapid and sustained change and competing demands.
• Honesty and integrity.
• Strong approach to performance management with the ability to define and measure outcomes of success.
• Ability to think of a vision for the future organisation.
• Willing to be flexible in working hours and able to travel as required.

Victim Support Scotland – Empowering People Affected by Crime. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

What is the role

This is a key role within Victim Support Scotland providing invaluable support to our service delivery teams.

Reporting directly to a Locality Manager or Head of Service, you will be deployed to work within service delivery teams throughout a regional area to ensure consistent staffing coverage on an as and when required basis.

You will be responsible for co-ordinating & deploying teams of volunteers to ensure delivery of high-quality support within community & court environments for our service user, to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime.

While carrying out this role, you will be expected to be highly flexible, working with Locality teams to cover services across Central Scotland & Fife.

Within your first weeks you will be required to attend Induction, Training & Development sessions to equip you with the necessary knowledge and skills to be successful in the role. You will be paid for your time while attending these sessions. Refresher sessions may be required to be undertaken if there are long gaps in between accepted assignments.

Assignments will be offered to you on a sessional basis, and you are entitled to accept or decline them – once accepted, they form part of your agreement with Victim Support Scotland.

A full job description is available on our website

Victim Support Scotland – Empowering People Affected by Crime. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

What is the role

This is a key role within Victim Support Scotland providing invaluable support to our service delivery teams.

Reporting directly to a Locality Manager or Head of Service, you will be deployed to work within service delivery teams throughout a regional area to ensure consistent staffing coverage on an as and when required basis.

You will be responsible for co-ordinating & deploying teams of volunteers to ensure delivery of high-quality support within community & court environments for our service user, to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime.

While carrying out this role, you will be expected to be highly flexible, working with Locality teams to cover services across Edinburgh, Lothian & Borders.

Within your first weeks you will be required to attend Induction, Training & Development sessions to equip you with the necessary knowledge and skills to be successful in the role. You will be paid for your time while attending these sessions. Refresher sessions may be required to be undertaken if there are long gaps in between accepted assignments.

Assignments will be offered to you on a sessional basis, and you are entitled to accept or decline them – once accepted, they form part of your agreement with Victim Support Scotland.

Victim Support Scotland – Empowering People Affected by Crime. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

What is the role

This is a hybrid role combining home and office working with the expectation of three days per week office based, Glasgow or Edinburgh based.

The Communications and External Affairs team is recruiting a Policy and Research Officer with an understanding of the policy and legislation that impact victims, witnesses and families.

There are three main aspects to the role; drafting and devising policy responses, parliamentary engagement, as well as research and briefings.

As VSS’s ‘go-to’ on everything policy-related, we are looking for someone with experience in a similar role ideally within the third sector. Knowledge of the criminal justice system is advantageous, but not essential. It is important that you are able to articulate complex issues clearly and with a quick turnaround.

The post is relatively high-profile and front-facing, involving engagement with a wide range of senior stakeholders that are key to the success of VSS. It is therefore expected that the postholder will be confident and knowledgeable in their approach to handling relationships with partners.

We are looking for someone with a positive attitude who is willing to be flexible within their role. You will equally be as comfortable working autonomously as you are working alongside and collaborating with colleagues.

No two days at VSS are the same. You will get involved with multiple projects and creative campaigns all in support of our new five-year strategy Empowering people affected by crime: VSS Strategy 2021-2026. We are looking for someone who is not phased by competing demands, has excellent forward planning skills and an ability to work to tight deadlines.

This is clearly a busy and exciting role and it would be ideally suited to someone who is determined to help VSS deliver in its mission, and is also calm and measured and also able take constructive feedback onboard.

In return, you will work within a supportive and friendly organisation, and a forward-thinking team that is always looking for fresh ideas and input.

Our mission at Victim Support Scotland is to ensure that people affected by crime receive high quality support that will help them to recover from their experiences. We put victims and witnesses at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed. VSS aims to be an effective organisation that makes a lasting difference by adhering to our values of being supportive, striving for excellence and offering personalised and accessible services. These values are reflected in the behaviours expected of all staff and volunteers.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

Victim Support Scotland – Empowering People Affected by Crime. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

What is the role

Reporting directly to the Head of Service Delivery, you will be responsible for a team of Co-ordinators who in turn manage groups of volunteers to deliver and evaluate the support to victims and witnesses, our service users, at local court and community-based services. You will be responsible for ensuring, within your services, that VSS’s organisational objectives are being implemented at a local level and have a role in business planning to ensure that all service users within your local area are aware of, and have access to, the support they need. You will be responsible for all aspects of people management for staff in your area, ensuring that employees and volunteers are supported, knowledgeable and capable to deliver the support that meets service user’s needs.

Working 28 hours per week. Location is our Inverness office, with travel across the locality and further afield being an expectation of this role.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

Victim Support Scotland – Empowering People Affected by Crime. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

What is the role

This is an exciting opportunity to join our team as a National Support Centre Manager.

Reporting directly to Head of Service Support & Development, you will be responsible for day-to-day management of Victim Support Scotland’s National Support Centre to ensure the provision of a high quality, trauma-sensitive support service to victims & witnesses throughout Scotland. Responsible for implementing and managing ongoing effective delivery of Victim Support Scotland’s National Support Centre – through a dedicated team of NSC Supervisors and volunteers. You will be responsible for ensuring, within your area of responsibility, that VSS’s strategic objectives are being implemented and will have a key role in developing future strategies and business planning to ensure that the needs of victims and witnesses are being met.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

What you’ll need to be successful

Qualifications

• Educated to degree level or above or minimum 3-4 years relevant management experience.
• Management qualification.
• Evidence of Continuing Professional Development.

Skills/Abilities

• Experience of managing change and project management.
• Excellent written and presentation skills.
• Negotiation skills.
• Demonstrate digital approaches to your area of work.
• Ability to develop effective internal and external relationships and networks that enable the understanding and delivery of broad organisational goals.
• Effective leadership style, able to build confidence and motivate and improve performance.
• Extensive experience of service delivery relating to vulnerable and/ or service users who have experienced trauma.
• The ability to plan and organise a complex workload with shifting deadlines in order to meet specific targets, ensuring quality output.
• Ability to think in innovative ways and skilled at problem solving.
• Ability to deliver stretching objectives through effective prioritisation, and efficient use of resources.
• Analytical skills – must be able to understand, collect, analyse, report and present data.
• Budget management.
• Excellent verbal and written communications skills, along with the ability and confidence to provide advice and guidance to build positive working relationships.
• First class communication and customer service skills, with the ability to develop long term business relationships and networks.

Experience

• Over 3 years’ experience at manager level.
• Managing staff and volunteers who have experienced vicarious Trauma.
• Experience of co-production and service design approaches.
• Proven skills in influencing, communication and working collaboratively; building professional networks to enhance organisation profile.

Knowledge

• Good working knowledge of the voluntary/charitable sector in Scotland.
• Knowledge and understanding of the needs of victims & witnesses or those that have experienced trauma.
• Knowledge and understanding of the victims’ journey through the criminal justice system.
• Knowledge of VSS and the work we undertake.
• Excellent working knowledge of partnerships.
• Extensive knowledge of legislation and policy e.g. GDPR, Safeguarding, Health and Safety and developing high quality services in relation to these.

Behaviours

• Highly self-motivated with effective leadership style and a self-managing “can do” attitude.
• Determination and willingness to take on new challenges and responsibilities.
• Willing to challenge stereotyping, prejudice, discrimination and bias,
• Ability to cope with rapid and sustained change and competing demands.
• Results focused.
• Honesty and integrity.
• Strong approach to performance management with the ability to define and measure outcomes of success.
• Strategic thinker, able to deliver a vision of the future organisation.
• Willing to be flexible in working hours and able to travel as required.

What we offer?

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual leave package, but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits.

Health Cash Plan Benefits include

• Dental cover,
• Access to a virtual GP and advice line,
• Counselling,
• Legal support,
• Discounts on gym memberships, cinema tickets and much more.
• Annual Leave - 39 days

Who We Are?

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences.

All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled.

Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026.

Victim Support Scotland – Empowering People Affected by Crime. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

What is the role

This is an exciting opportunity to join our team as a National Support Centre Supervisor, working 27 hours per week.

You will be responsible for a team of volunteers delivering, implementing and evaluating the nationwide support centre function across VSS. Support at VSS should be provided effectively and efficiently across the organisation, providing exactly the information our victims and witnesses, our service users, need, in the form they want, when they need it.

Proving a supportive experience to service users, you will work to ensure that all options of support and new support initiatives will be based on service user’s insights. Alongside your colleagues, you will be responsible for all aspects of a volunteer’s engagement within the Support Centre including their recruitment, induction, learning and development, ongoing performance management and support. You will ensure that volunteers are supported, knowledgeable and capable to deliver the support that meets service user’s needs.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

What you’ll need to be successful

Qualifications

• Demonstrable experience in a similar role.
• Evidence of continuing professional development.

Skills / Abilities

• Ability to plan and organise a complex workload with shifting deadlines in order to meet specific targets, ensuring quality output
• Effective leadership style, able to build confidence and motivate and improve performance.
• Ability to deliver change using a range of influencing, negotiation, facilitation and process skills.
• Excellent verbal and written communications skills, along with the ability and confidence to provide advice and guidance to build positive working relationships.
• Demonstrate digital approaches to your area of work.
• Ability to think in innovative ways and skilled at problem solving.
• Strong and demonstrable focus on delivering outcomes for service users.
• Analytical skills – must be able to understand, collect, analyse, report and present data.
• Ability to support volunteers in a complex environment.
• Ability to prepare, manage and monitor budgets and resources.

Experience

• Over 2 years’ experience in a supervisory capacity.
• Experience of people deployment using rotas and/or other shift patterns.
• Experience in influencing, communication and working collaboratively.

Knowledge

• Good working knowledge of the voluntary/charitable sector in Scotland.
• Working knowledge of partnerships.
• Willing to undertake statutory training as required by VSS.
• Knowledge of VSS and the work we undertake.

Behaviours

• Highly self-motivated with effective leadership style and a self-managing “can do” attitude.
• Determination and willingness to take on new challenges and responsibilities.
• Willing to challenge stereotyping, prejudice, discrimination and bias.
• Ability to cope with rapid and sustained change and competing demands.
• Honesty and integrity.
• Strong approach to performance management with the ability to define and measure outcomes of success.
• Ability to think of a vision for the future organisation.
• Willing to be flexible in working hours and able to travel as required.

What we offer?

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer an enhanced annual leave package, but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits.

Health Cash Plan Benefits include

• Dental cover,
• Access to a virtual GP and advice line,
• Counselling,
• Legal support,
• Discounts on gym memberships, cinema tickets and much more.
• Annual Leave - 39 days

Who We Are?

Victim Support Scotland provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences.

All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled.

Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan:Empowering people affected by crime: VSS Strategy 2021-2026.

Victim Support Scotland – Empowering People Affected by Crime. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

What is the role

Reporting directly to the Head of Service Delivery, you will be responsible for a team of Co-ordinators who in turn manage groups of volunteers to deliver and evaluate the support to victims and witnesses, our service users, at local court and community-based services. You will be responsible for ensuring, within your services, that VSS’s organisational objectives are being implemented at a local level and have a role in business planning to ensure that all service users within your local area are aware of, and have access to, the support they need. You will be responsible for all aspects of people management for staff in your area, ensuring that employees and volunteers are supported, knowledgeable and capable to deliver the support that meets service user’s needs.

Working 35 hours per week. Base location to be agreed however travel across the Ayrshire, Dumfries & Galloway, Inverclyde and Dunbartonshire locality is an expectation of this role.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

What you’ll need to be successful

Qualifications

• Educated to degree level or above (or demonstrable equivalent experience).
• Evidence of Continuing Professional Development.

Skills/Abilities

• The ability to plan and organise complex workloads with shifting deadlines in order to meet specific targets, ensuring quality output.
• Effective leadership /management style, ability to build confidence, motivate and improve performance.
• Ability to deliver change using a range of influencing, negotiation, facilitation and process skills.
• Excellent verbal and written communications skills, along with the ability and confidence to develop effective internal and external relationships which deliver organisational goals.
• Demonstrate digital approaches to your area of work.
• Ability to think in innovative ways and skilled at problem solving.
• Strong and demonstrable focus on delivering outcomes for service users.
• Analytical skills – must be able to understand, collect, analyse, report and present data.
• Ability to prepare, manage and monitor budgets and resources.

Experience

• Over 2 years’ experience at line management level.
• Experience of influencing, communicating and working collaboratively; building professional networks to enhance organisation profile.
• Experience of service design and re-design approaches.
• Experience of strategic project development.

Knowledge

• Good working knowledge of the voluntary/charitable sector in Scotland.
• Excellent working knowledge of partnerships.
• Willing to undertake statutory training as required by VSS.
• Knowledge of VSS and the work we undertake.

Behaviours

• Highly self-motivated with effective leadership style and a self-managing “can do" attitude.
• Determination and willingness to take on new challenges and responsibilities.
• Willing to challenge stereotyping, prejudice, discrimination and bias.
• Ability to cope with rapid and sustained change and competing demands.
• Honesty and integrity.
• Strong approach to continuous learning, ability to reflect and offer ideas for personal and organisational learning.
• Ability to think of a vision for the future organisation.
• Willingness to travel to other areas within your locality on a daily/weekly basis.
• Willing to be flexible in working hours.

Victim Support Scotland – Empowering People Affected by Crime. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

What is the role

Reporting directly to the Head of Service Delivery, you will be responsible for a team of Co-ordinators who in turn manage groups of volunteers to deliver and evaluate the support to victims and witnesses, our service users, at local court and community-based services. You will be responsible for ensuring, within your services, that VSS’s organisational objectives are being implemented at a local level and have a role in business planning to ensure that all service users within your local area are aware of, and have access to, the support they need. You will be responsible for all aspects of people management for staff in your area, ensuring that employees and volunteers are supported, knowledgeable and capable to deliver the support that meets service user’s needs.

Working 35 hours per week. Base location to be agreed however travel across the Ayrshire, Dumfries & Galloway, Inverclyde and Dunbartonshire locality is an expectation of this role.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

What you’ll need to be successful

Qualifications

• Educated to degree level or above (or demonstrable equivalent experience).
• Evidence of Continuing Professional Development.

Skills/Abilities

• The ability to plan and organise complex workloads with shifting deadlines in order to meet specific targets, ensuring quality output.
• Effective leadership /management style, ability to build confidence, motivate and improve performance.
• Ability to deliver change using a range of influencing, negotiation, facilitation and process skills.
• Excellent verbal and written communications skills, along with the ability and confidence to develop effective internal and external relationships which deliver organisational goals.
• Demonstrate digital approaches to your area of work.
• Ability to think in innovative ways and skilled at problem solving.
• Strong and demonstrable focus on delivering outcomes for service users.
• Analytical skills – must be able to understand, collect, analyse, report and present data.
• Ability to prepare, manage and monitor budgets and resources.

Experience

• Over 2 years’ experience at line management level.
• Experience of influencing, communicating and working collaboratively; building professional networks to enhance organisation profile.
• Experience of service design and re-design approaches.
• Experience of strategic project development.

Knowledge

• Good working knowledge of the voluntary/charitable sector in Scotland.
• Excellent working knowledge of partnerships.
• Willing to undertake statutory training as required by VSS.
• Knowledge of VSS and the work we undertake.

Behaviours

• Highly self-motivated with effective leadership style and a self-managing “can do" attitude.
• Determination and willingness to take on new challenges and responsibilities.
• Willing to challenge stereotyping, prejudice, discrimination and bias.
• Ability to cope with rapid and sustained change and competing demands.
• Honesty and integrity.
• Strong approach to continuous learning, ability to reflect and offer ideas for personal and organisational learning.
• Ability to think of a vision for the future organisation.
• Willingness to travel to other areas within your locality on a daily/weekly basis.
• Willing to be flexible in working hours.

Victim Support Scotland (VSS) continues to be at the forefront of providing emotional, practical and financial support for anyone affected by crime.

Our services are available throughout Scotland, both in local communities and in the courts. With a new strategy in place which will guide the organisation towards 2026 the organisation is building on solid foundations already established.

Whether an experienced Trustee or new to this position, you will have an interest in social justice, and regardless of the skillset you bring, it is your determination and commitment which will support this organisation to deliver its four strategic pillars.

We are seeking Trustees who can bring skills in Criminal Justice; Digital and IT; Finance; or Health.

Third sector experience would be beneficial, as would an understanding of governance and stewardship of organisations.

Purpose: Use your skills and expertise to drive the strategy of VSS, ensuring all activity is in line with the charity’s core mission and working collaboratively with other Trustees and the Chair. All trustees have legal duties and responsibilities under the Trustees’ Charity & Investment (Scotland) Act 2005. See OSCR guidance Charity Trustee Duties.

You will:

• Decide the organisation’s strategic direction, mission and priorities.

• Take all reasonable steps to achieve the organisation’s strategy, mission and priorities.

• Ensure that VSS complies with its governing documents, charity law and other relevant legislation.

• Ensure that the organisation is managed in accordance with the decisions of the Board and its strategic priorities, making effective use of resources. • Ensure that all staff, volunteers and members act in a manner consistent with the charitable purposes of VSS. • Scrutinise, evaluate and account for the organisation’s performance

• Ensure that there is an effective risk management system in operation to safeguard the organisation’s sustainability, financial and otherwise, and to protect its assets and reputation.

• Maintain open and transparent methods of selection for Board and Office Bearer appointments and that of staff at all levels.

• Regularly review the performance of the Board, the Chair and individual Trustees.

• Take appropriate disciplinary action as required in relation to any member who is in serious or persistent breach of that code.

• Always act in the interests of the organisation.

• To safeguard the good name and values of VSS.

• To adhere to the VSS trustee code of conduct.

• Adherence to Guidance for charity trustees as produced by OSCR.

Trustees will typically serve a term of three years, but can be eligible for reappointment by the Board.

Victim Support Scotland – Empowering People Affected by Crime. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

What is the role

This is an exciting opportunity to join our team as a Support Co-ordinator , working 35 hours per week. This is a fixed term contract covering a period of maternity leave.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met. Primary location Stirling Court, however you will be expected to cover all areas of Central Scotland and Fife.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

What you’ll need to be successful

Qualifications

• Demonstrable experience in a similar role.
• Evidence of Continuing Professional Development.

Skills/Abilities

• Ability to plan and organise complex workload with shifting deadlines in order to meet specific targets, ensuring quality output.
• Effective leadership style, able to build confidence, motivate and improve performance.
• Ability to deliver change using a range of influencing, negotiation, facilitation and process skills.
• Excellent verbal and written communications skills, along with the ability and confidence to provide advice and guidance to build positive working relationships.
• Demonstrate digital approaches to your area of work.
• Ability to think in innovative ways and skilled at problem solving.
• Strong and demonstrable focus on delivering outcomes for service users.
• Analytical skills – must be able to understand, collect, analyse, report and present data.
• Ability to prepare, manage and monitor budgets and resources.

Experience

• Over 2 years’ experience of managing staff and/or volunteers.
• Experience of staff/volunteer deployment using rotas and/or other shifts patterns.
• Experience in influencing, communicating and working collaboratively.

Knowledge

• Good working knowledge of the voluntary/charitable sector in the Scotland.
• Knowledge of working with partnerships.
• Willing to undertake statutory training as required by VSS.
• Knowledge of VSS and the work we undertake.

Behaviours

• Highly self-motivated with effective leadership style and a self-managing “can do” attitude.
• Determination and willingness to take on new challenges and responsibilities.
• Willing to challenge stereotyping, prejudice, discrimination and bias.
• Ability to cope with rapid and sustained change and competing demands
• Honesty and integrity.
• Strong approach to performance management with the ability to define and measure outcomes of success.
• Ability to think of a vision for the future organisation.
• Willingness to travel to other areas within your locality.
• Willing to be flexible in working hours.

Victim Support Scotland – Empowering People Affected by Crime. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

What is the role

This is an exciting opportunity to join our team as a Support Co-ordinator , working 35 hours per week. This is a fixed term contract covering a period of maternity leave.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met. Primary location Stirling Court, however you will be expected to cover all areas of Central Scotland and Fife.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

What you’ll need to be successful

Qualifications

• Demonstrable experience in a similar role.
• Evidence of Continuing Professional Development.

Skills/Abilities

• Ability to plan and organise complex workload with shifting deadlines in order to meet specific targets, ensuring quality output.
• Effective leadership style, able to build confidence, motivate and improve performance.
• Ability to deliver change using a range of influencing, negotiation, facilitation and process skills.
• Excellent verbal and written communications skills, along with the ability and confidence to provide advice and guidance to build positive working relationships.
• Demonstrate digital approaches to your area of work.
• Ability to think in innovative ways and skilled at problem solving.
• Strong and demonstrable focus on delivering outcomes for service users.
• Analytical skills – must be able to understand, collect, analyse, report and present data.
• Ability to prepare, manage and monitor budgets and resources.

Experience

• Over 2 years’ experience of managing staff and/or volunteers.
• Experience of staff/volunteer deployment using rotas and/or other shifts patterns.
• Experience in influencing, communicating and working collaboratively.

Knowledge

• Good working knowledge of the voluntary/charitable sector in the Scotland.
• Knowledge of working with partnerships.
• Willing to undertake statutory training as required by VSS.
• Knowledge of VSS and the work we undertake.

Behaviours

• Highly self-motivated with effective leadership style and a self-managing “can do” attitude.
• Determination and willingness to take on new challenges and responsibilities.
• Willing to challenge stereotyping, prejudice, discrimination and bias.
• Ability to cope with rapid and sustained change and competing demands
• Honesty and integrity.
• Strong approach to performance management with the ability to define and measure outcomes of success.
• Ability to think of a vision for the future organisation.
• Willingness to travel to other areas within your locality.
• Willing to be flexible in working hours.

Victim Support Scotland – Empowering People Affected by Crime. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

What is the role

This is an exciting opportunity to join our team as Key Support Worker. Working 35 hours per week.

As a member of this team and reporting to the SFBC Manager, the role of Key Support Worker will be to provide comprehensive support to families bereaved by murder or culpable homicide. This will involve providing structured social support, emotional and practical support, sourcing and providing up to date information, liaising with other justice and community organisations, supporting the family as they interact with the criminal justice system and helping them to reach a new balance in their lives after trauma.

You will play a key part in the ongoing evaluation, development and improvement of the service including advocacy, peer support and support for children and young people. You will work closely with colleagues in other agencies such as counselling services, Police Scotland and representatives from the Crown Office and Procurator Fiscal Service.

This is a complex role in a fast paced environment within a supportive team and you will be expected to show excellent communication skills, high level administrative and recording skills, a commitment to partnership working and ensuring that the needs of families are at the heart of the service through service user engagement and participation work.

The base for the team is in Glasgow to support the implementation, development and delivery of the national service but as this is national role, travel to all parts of the country will be required in order to support families at appropriate locations to best meet their needs. This may involve travelling out of hours with limited access to public transport. A current, clean driving licence is essential to the post.

The main hours of work are Monday – Friday 9am-8pm and Saturday morning.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

Victim Support Scotland – Empowering People Affected by Crime. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference.

What is the role

This is an exciting opportunity to join our team as Support Co-ordinator, working 35 hours per week.

Reporting directly to a Locality Manager, you will be responsible for ensuring, within your Service(s), that VSS’s local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers, you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime, our service users. Responsible for all aspects of a volunteer engagement with VSS at your services, including recruitment, induction, learning and development, ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met. Primary location is Perth, however you will be expected to cover all areas within the locality (Aberdeen, Aberdeenshire, Dundee, Perth & Angus ).

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.