Victim Support Scotland
Victim Support Scotland

Charity registered in Scotland SC002138

Victim Support Scotland is the lead voluntary organisation in Scotland helping people affected by crime. It provides support, practical help and essential information to victims, witnesses and others affected by crime. The service is free, confidential and is provided by trained volunteers through a network of community based victim services and court based witness services.


Closed vacancies
This vacancy has now closed

Performance & Quality Officer

  • Full time
  • £26,664
  • Based in Edinburgh or Glasgow
  • Closing 7th February 2019

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

As a member of the Performance and Quality team and reporting to the Head of Performance and Quality, your role is to support the development, delivery and embedding of relevant strategies to build a VSS culture, that aligns to our values and aims and will achieve sustained high performance.

Working within agreed organisational and statutory frameworks and regulations, you will report on the organisational performance in terms of achieving our overall objectives, Health and Safety policies and procedures, GDPR requirements, relevant governance policies and procedures and relevant quality and audit systems.

You will promote continuous learning and development through robust organisational performance reviews.

This post will be subject to a Standard Disclosure Check.

Shortlist
This vacancy has now closed

Volunteer Engagement Officer

  • Full time
  • £26,664
  • Based in Edinburgh or Glasgow
  • Closing 8th February 2019

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

This is a newly created post which will focus on the engagement and participation of Volunteers with VSS. Our Volunteers are at the heart of VSS providing our highly valued services for victims and witnesses affected by crime and this role will identify improvements to the volunteer journey by enhancing volunteer recruitment, engagement, learning & development and service delivery to ensure that we have in place the wide range of tools, skills, knowledge and expertise to support all victims and witnesses of crime.

Reporting to the People Development Business Partner you will also support the accreditation of VSS volunteers across Scotland. You will work closely with VSS colleagues in service delivery to ensure that volunteers are being supported and deployed to best meet the needs of service users.

You will be required to work closely with other agencies, developing links and networks across the statutory and voluntary sector to ensure the provision of appropriate services are available to meet the needs of the victims and witnesses.

You will be required to keep relevant databases up to date and ensure that volunteer training is kept refreshed.

You will contribute to the implementation of VSS’s vision, strategy and plans in order to help VSS reach more victims across Scotland.

This post will be subject to a Standard Disclosure Check.

Shortlist
This vacancy has now closed

Top job! Head of Digital Services & IT

  • Full time
  • £36,360
  • Based in Edinburgh or Glasgow
  • Closing 8th February 2019

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

VSS are pleased to release these new and exciting roles to join the senior leadership of the organisation. These roles have been specifically created to meet the aims of our strategy, 'Victims and Witnesses First', and they are an opportunity to join a new and dynamic team who are committed to leading the organisation to develop and deliver new ways of working to meet the changing needs of those affected by crime, all over Scotland, over the next 3 to 5 years.

As a member of the Corporate Leadership Team (CLT) and reporting directly to the Director of Operations & New Business Development, you will lead the IT team and be responsible for helping VSS transform the customer management, communications channels and analytics of our business. You will be responsible for the strategic planning, management and development of VSS’s IT infrastructure, corporate website and reporting across all digital channels.

You will line manage the CRM Officer and the IT Officer and your team will be largely focussed on providing and maintaining a secure and up to date IT infrastructure for the whole organisation and developing digital technologies. You will support the organisation to understand how these will help improve service delivery, raise VSS’s profile, gain supporters through an adoption strategy and help VSS reach more people who need support.

Digital is key to VSS’s future and this is a high-profile role within the organisation. You will support VSS’s digital transformation and raise awareness of VSS’s work by engaging and influencing stakeholders at all levels. An important part of your role will be to proactively identify opportunities for other VSS departments to integrate digital into their current and upcoming work streams and projects.

You will also be responsible for liaising with the external contractors that VSS rely upon for an efficient and effective ICT service across all channels.

You will be willing to travel to meet national requirements of the role.

This post will be subject to a Standard Disclosure Check.

Shortlist
This vacancy has now closed

Data Analyst & Management Information Officer

  • Full time
  • £26,664
  • Based in Edinburgh or Glasgow
  • Closing 7th February 2019

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

This is an exciting opportunity to join a new team being formed to progress performance and quality to achieve strategic goals and improve services for victims and witnesses affected by crime. The role of the Data Analyst & Management Information Officer will provide senior management and board members with detailed information to ensure VSS continues to achieve outcomes identified in our strategic plan. This role will ensure the organisation’s day-to-day data protection compliance and also will support various initiatives by providing evidence based information.

You will play a key role in developing and implementing data collection and management information systems for VSS, which optimise statistical quality and efficiency. Your role will include creating, analysing and maintaining data-sets as well as any information from secondary sources and producing reports based on this information.

You will liaise closely with the National Homicide Service as they support victims and witnesses, collecting extremely sensitive data that will help inform VSS’s strategic development and act as the organisation’s GDPR lead ensuring that the organisation and its suppliers handle personal and sensitive personal data appropriately.

This post will be subject to a Standard Disclosure Check.

Shortlist
This vacancy has now closed

Top job! Head of Communications & External Affairs

  • Full time
  • £36,360
  • Based in Edinburgh or Glasgow
  • Closing 8th February 2019

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

VSS are pleased to release these new and exciting roles to join the senior leadership of the organisation. These roles have been specifically created to meet the aims of our strategy, 'Victims and Witnesses First', and they are an opportunity to join a new and dynamic team who are committed to leading the organisation to develop and deliver new ways of working to meet the changing needs of those affected by crime, all over Scotland, over the next 3 to 5 years.

As a member of the Corporate Leadership Team (CLT) and reporting directly to the Director of Operations & New Business Development, you will be responsible for leading on VSS’s external affairs, including strategic policy and influencing, communications and marketing. You will be supported by and will line manage the Marketing & Communications Officer.

You will be responsible for building strategic external partnerships that deliver and align with VSS’s corporate strategy, goals and core values and enable VSS to deliver its vision and reach more people affected by crime.

You will be pivotal in leading, building and developing the marketing and communications function and developing and implementing an influencing and communications plan encompassing external policy and influence, as it relates to VSS.

You will be willing to travel to meet national requirements of the role.

This post will be subject to a Basic Disclosure Check.

Shortlist
This vacancy has now closed

CRM Officer

  • Full time
  • £26,664
  • Based in Edinburgh or Glasgow
  • Closing 13th February 2019

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

As a member of the Digital Services and IT Team and reporting directly to the Head of Digital Services/IT, your role will be key in helping VSS transform the digital aspect of their business. Your duties will be focussed on digital technologies and how these will help improve service delivery, raise VSS’s profile, gain supporters and help VSS reach more people. You will manage VSS’s interaction with existing and potential service users and endeavour to constantly improve the user’s digital experience.

You will assist in developing high quality digital content for a range of audiences, and working closely with other members of the staff, will maintain and contribute to the development of VSS website and digital channels, and act as social media custodian. You will also support internal communications.

You will have a responsibility for liaising with implementation partners and subscribed services/products for CRM and digital channels.

You will be willing to travel to meet national requirements of the role.

This post will be subject to a Standard Disclosure Check.

Shortlist
This vacancy has now closed

Service User Participation & Research Officer

  • Full time
  • £26,664
  • Based in Edinburgh or Glasgow
  • Closing 7th February 2019

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

This is an exciting opportunity to join a new team being formed to progress performance and quality to achieve strategic goals and improve services for victims and witnesses affected by crime. The role of the Service User Participation & Research Officer will work closely with Operations and New Business to enhance the victim centred approach for service delivery. This role will assist in the development of systems to measure and evaluate the impact of our services and will also support various initiatives ensuring all victim groups are represented.

VSS aims to encourage service user participation in all areas of our organisation.

You will be responsible for leading on researching how victims and witnesses of crime are identified and supported across Scotland, ensuring that no group affected by crime is marginalised or unrecognised. This will involve you working with others to influence those responsible for criminal justice.

This post will be subject to a PVG check.

Shortlist
This vacancy has now closed

Key Support Worker x 5

  • Full time
  • from £23,756
  • Glasgow
  • Closing 3rd March 2019

Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

To help achieve this mission, VSS have designed and will implement a new National Service: Supporting Families Bereaved by Crime from 1st April 2019.

As a member of this team and reporting to the National Co-Ordinator, the role of Key Support Worker will be to provide comprehensive support to families bereaved by murder or culpable homicide. This will involve providing structured social support, practical support, information, liaising with other justice and community organisations, supporting the family as they interact with the criminal justice system and helping them to reach a new balance in their lives after trauma.

As this is the implementation of a new national service, you will play a key part in the ongoing evaluation, development and improvement of the service. You will work closely with Police Scotland and representatives from the Crown Office and Procurator Fiscal Service.

The location of the new service is currently based within our Glasgow office with support delivered all over Scotland. To support the implementation, development and delivery of the national service, it will be a requirement of the role to attend the Glasgow office up to 3 times per week initially to meet the needs of the service. This may change as the service is implemented, however, it is important to note this requirement at this stage.

Travel to all parts of the country will be required in order to support families at appropriate locations to best meet their needs. This may involve travelling out of hours with limited access to public transport. A current, clean driving licence is therefore essential to the post.

This post will be subject to a PVG check.

This post will be subject to a PVG check.

Shortlist
This vacancy has now closed

Top job! Chair

  • Management Board
  • Unpaid
  • Meetings will be held in Glasgow and Edinburgh
  • Closing 6th May 2019

Victim Support Scotland is looking to appoint a new Chair of the Board of Trustees.

Victim Support Scotland is the lead charity in Scotland helping people affected by crime. It provides support, practical help and essential information to victims, witnesses and others affected by crime. The service is free, confidential and is provided by trained volunteers through a network of community- based victim services and court-based witness services.

The Chair is required to ensure the Board of Trustees functions properly, that everyone can contribute fully to meetings,that all agenda items are properly discussed and decisions made. The role is key. The Chair is expected to provide leadership but should not dominate. The role has no particular powers over fellow Trustees. The Chair is expected to know the rules for the conduct of meetings as set down in the governing articles.

The role extends significantly beyond chairing meetings. It includes acting as a figurehead for the organisation, which may include representing the organisation externally, speaking publicly on its behalf and attending public functions. The Chair should ensure the Board is made up of an appropriate mix of skills and experience. A key function is that of acting as line manager to the Chief Executive, including working with the CE on personal development. The Chair should also be prepared to act as a ‘sounding board’ for the CE and to offer political advice. The relationship between Chair and Chief Executive is highly important for the organisation. At times the Chair may also need to assist with the management of the organisation such as budget authorisation and participating in recruitment exercises.

You must have experience of working in a senior role with the ability to think strategically, as well as having an understanding of financial management and business planning. You will some knowledge and experience of governance and be capable of building and maintaining professional relationships at all levels. You will be experienced in leading and motivating teams and possess strong and effective interpersonal skills.

Board roles are unremunerated, although reasonable expenses will be paid. A commitment of typically three days in total per month is required, although this may vary depending on business need. This includes meetings, preparation and discussion.

This position is subject to a Basic Disclosure check.

Shortlist
This vacancy has now closed

HR Officer

  • Full time
  • £26,664
  • Edinburgh or Glasgow
  • Closing 15th May 2019

Victim Support Scotland (VSS) is the leading national charity providing free, confidential help and support to people affected by crime in Scotland.

We have an opportunity for an experienced HR professional to join the team on an interim basis for a 4 month period. VSS is undertaking a Service Delivery Review, from June 2019 and the post holder will provide HR advice and support to directors and managers undertaking the review, and will support the process of consulting with employees.

The post holder will have a key role in maintaining and developing the quality of the HR administration service and in contributing to the successful completion of the Service Delivery Review. The post holder will be committed to the aims of Victim Support, sharing the vision and mission and values to be able to promote these internally and externally.

Reporting to the People Development Business Partner, you will be responsible for providing a high quality HR support service to VSS and to support the Service Delivery Review consultation process.

You must have a demonstrable track record and experience of undertaking a generalist HR role. Experience of project work in an environment of ongoing change is also required and you must be competent in the use of Microsoft Office.

Preferably you will be a chartered member (MCIPD), you must have a sound understanding of employment law and HR best practice. You must have experience of working in a team environment, together with strong verbal and written communication skills.

The post will be subject to a Basic Disclosure check.

Shortlist
This vacancy has now closed

Policy and Research Officer

  • Full time
  • £26,664
  • Edinburgh or Glasgow
  • Closing 17th May 2019

An exciting opportunity has arisen to work with Victim Support Scotland (VSS) as a Policy and Research Officer, as part of the Communications and External Affairs team.

The role is to support the work, and to build the profile, influence and credibility of VSS with Scottish politicians, political parties and opinions formers developing and bringing about policies and practices that deliver immediate and lasting change for victims and witnesses.

Working closely with VSS’s Head of Communications & External Affairs, you will ideally be degree educated (in social sciences or similar) and you must have knowledge and/or work experience in parliamentary, public affairs or policy research. You will have demonstrable understanding of social policy, criminal and community justice issues in Scotland and have experience of undertaking and publishing research as well as public speaking.

This post will be subject to a Standard Disclosure Check.

This is a great opportunity to develop your skills and experience in an organisation committed to helping and supporting Victims and Witnesses of crime.

If you have any questions regarding this role, you may contact Mike Findlay (Head of Communications & External Affairs): mike.findlay@victimsupportsco.org.uk

Shortlist

Find out more about Victim Support Scotland on Good HQ

Volunteering

Service Delivery Volunteers Supporting Victims and Witness of Crime

At Postcode

Care / Support Worker,Justice / Legal Assistance

31st May 2019

Victim Support Scotland provide practical and emotional support to members of the public who are affected by crime, as well as supporting witnesses who attend court. Victim Support Scotland are currently looking for dedicated volunteers to support Victim’s and Witnesses of crime … Read more

Witness Service Volunteer – Edinburgh Sheriff & High Courts

At Postcode

Advice / Information Giving

27th May 2019

The Witness Service provides practical and emotional support and someone to talk to in confidence to all witnesses (including family and friends) attending court. The WS volunteers support victims and witnesses in court on the trial day, carry out court familiarization visits pri… Read more

Victim Service Volunteer

At Postcode

Advice / Information Giving

27th May 2019

We are looking for volunteers who have a range of skills to provide a service to victims of crime by home visits, office appointments and over the phone. Volunteers are needed to listen to victims of crime, identify any needs they might have and provide practical and emotional su… Read more

More volunteering opportunities on Good HQ