This vacancy has now closed


  • Full time
  • £33,379 – £38,000
  • Scotland-wide, based in Glasgow
  • Closing 3rd September 2021

  • Advertised from 13th August 2021


Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

Discover more about working for Victim Support Scotland

Your role

VSS is delivering the Support for Families Bereaved through Crime (SFBC) Service for Scotland, which aims to be a nationally consistent, needs led service to support people bereaved by homicide and culpable homicide, integrating and improving the existing solutions.

We are currently seeking an exceptional candidate who has the drive and determination to succeed in managing the SFBC service alongside a committed team and an Assistant Director Lead. You should be an experienced Manager who can bring value and leadership to the SFBC Team. You should have extensive experience of service delivery in a complex customer or multi-site environment, knowledge and understanding of the needs of bereaved people, victims of violent crime and other vulnerable people, leading and managing a team across multi-locations, knowledge of the Criminal Justice System, experience of project and change management, as well as budget management, financial control with an understanding of funding/grant applications.

You will be responsible for implementing and managing on-going effective delivery of Victim Support Scotland’s SFBC service through a dedicated team of key support workers and volunteers. You will support and co-ordinate a team of volunteers to support service users and will be a team player who shows leadership and decision making skills, customer focus, planning and quality management, as well as being an excellent communicator. You will ensure that delivery and development of the SFBC Service, against agreed quality standards, meets the changing needs of victims, utilising innovation and problem solving skills. You will also build and develop effective relationships with a range of key external agencies and organisations.

Duties will include:

  • Ensure the delivery of services, keeping the complex needs of primary bereaved people central to all processes
  • Ensure appropriate and effective delivery and management of services to bereaved people, such as needs assessment, case management, emotional support, advocacy, referrals to commissioned services and trauma assessments.
  • Promote the SFBC Service and develop effective relationships with a range of key external agencies and organisations.
  • Contribute to wider service development in line with VSS’s strategic plan.
  • Ensure all aspects of the SFBC Service meet required standards as per the service delivery model and any shared protocols ensuring monitoring processes are in place.
  • In conjunction with the Assistant Director, Service Delivery Management Team and Learning and Development Department input to the process, implement a training needs analysis of staff and volunteers who will support delivery of the homicide service.
  • Deliver the SFBC Service budget within agreed parameters
  • Ensure the SFBC Service is delivered in a way which recognises VSS’s commitment to promoting equality and diversity for all service users and staff.
  • Lead on other key service programmes and projects as required.
  • Ensure that all information relating to the SFBC Service is maintained in accordance with GDPR regulations and VSS’s Confidentiality policy.

This post will be subject to a satisfactory PVG check.

Application notes

Completed applications should be returned by 5pm on Friday, 3 September 2021.

Interviews will take place via virtual interview on Wednesday, 15 September 2021.