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National Helpline Intern

  • Full time
  • £22,374
  • Edinburgh – Hybrid working (Hybrid)
  • Closing 30th April 2024


  • Advertised from 10th April 2024
  • £22,374 pro rata. 3 months (June, July, August)

Role

Role:

People Know How is looking for a National Helpline Intern to join our Reconnect team. The successful applicant will be responsible for working as part of a team, supporting our national helpline, Connecting Scotland. The helpline provides over-the-phone support to people all over Scotland to use devices like computers, laptops, tablets and smartphones, and ask questions about digital. The role supports our strategic aim of ensuring that everyone in Scotland is digitally included and has affordable data. We work towards this aim by managing a national digital support helpline and by providing one-to-one and group support in communities.

About People Know How

People Know How is a Scottish charity that aims to improve wellbeing across communities by supporting people to overcome barriers and thrive. We deliver services locally in Edinburgh and the Lothians and engage in research and campaigning to effect change on a national scale. We also provide a national digital support helpline. Our work supports all parts of the community including children, young people, families and adults.

Application notes

Closing date: 12pm (noon) on Tuesday 30 April

Interview date: Flexible dates in May

This role is open to applicants of any background and any age above 18. We’re particularly interested in receiving applications from people who are from ethnically diverse backgrounds, living with a disability or from low-income households.

This is a fixed-term full time (35 hours a week) role with the option for flexible working hours. We offer hybrid working between our offices in Edinburgh and East Lothian, and working from home.

To see the full job description, please download the Recruitment Pack below.

To apply, send your completed Application Form (download below) alongside your CV to recruitment@peopleknowhow.org. We also encourage you to fill in our Equality and Diversity Monitoring Form.


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