This vacancy has now closed

Client Services Support Worker (Rural Team)

  • Part time
  • £23,400 pro-rata
  • Stirling
  • Closing 20th August 2021

  • Advertised from 30th July 2021
  • 20 hours per week. £12.00 part-time for 20hours (FTE 37.5 hours £23,400) Wednesday Thursday Friday


Summary Statement

If you are interested in a rewarding job with an established local charity involved in the relief of poverty, hardship and hunger in Stirlingshire then this could be the job for you!

Start Up Stirling is seeking to appoint an energetic and compassionate person to a recently expanded role of Client Services Support Worker.

About Start Up Stirling

Our charity began in 1994 when a group of local churches started to collect donated household goods and redistribute them to people who had been homeless and were moving into social housing. In response to growing local need we started our foodbank service in 2012 in an effort to tackle food insecurity and hunger. In 2017 we introduced an additional pilot service that offers additional tailored support for people experiencing hardship in Stirlingshire.

The whole operation, including our Board of Trustees, is run by volunteers (currently around 110), supported by a small group of paid staff. We work closely with a network of around thirty-five local referral partners, including Citizens Advice Bureau, Women’s Aid, Salvation Army Rural Housing, NHS, Stirling Council and local schools to identify those people that need our support and help.

What are we looking for in a Client Services Support Worker?

We are seeking a well-motivated, confident and enthusiastic individual who must be a good team player and be committed to helping Start Up achieve its charitable objectives. The successful candidate will be someone who can help coordinate our food bank services in an efficient and effective manner, and also collaborate with our partner organisation Citizens Advice Bureau (CAB) Stirling and other local organisations in the development of our client support service.

What the role involves

● To support the delivery of the charity’s strategy and operational plan, with particular responsibility for the ongoing delivery and development of the charity’s client facing hardship relief and support services. This includes provision of starter packs, crisis food (both home delivery and Foodbank services) and other support services including the TRI project which the charity may provide in the future.

● In partnership with any other Client Services support worker(s), to manage the day-to-day aspects of the Client Service operations of the charity, ensuring that the client referral process and the subsequent provision of Client Services by Start Up Stirling is managed safely, accurately and effectively.

● To ensure that all supporting activities related to Client Services are completed in accordance with relevant policies, procedures and regulations, including appropriate record keeping, monitoring and reporting.

● To manage the extension of Start Up Stirling’s rural crisis food delivery service (currently limited to food parcels and informal support) to replicate the service being developed within the city centre, in which food collection points are combined with access to CAB support services and facilitated engagement with other capacity-building organisations.

● To assist the General Manager in controlling financial budgets in accordance with the charity’s financial management procedures and scheme of delegated authority.

● To ensure the service is being managed in line with organisational processes and procedures, including all monitoring and evaluation recording requirements and confidentiality and boundaries.

Essential skills and experience:

Applicants should be a team player and must be able to:

● Work collaboratively with a range of stakeholders, including referral organisations and other partners.

● Demonstrate excellent communication skills and be able to adapt communication skills effectively and as necessary.

● Work positively and flexibly as part of a busy team, prioritising workload and delegating work effectively.

● Possess sound organisational skills and demonstrate an ability to maintain and develop systems and processes relevant to the role.

● Possess experience in the design and ongoing operation of client support services monitoring and evaluation processes.

● Possess the ability to adhere to confidentiality and boundaries requirements essential to the role.

● Manage conflict effectively and appropriately whilst remaining calm and empathetic.

● Commit to their own personal learning and development as well as the learning and development of staff and volunteers.

Desirable skills and experience

● Promote a positive mindset and support people experiencing difficult times in a constructive and collaborative manner.

● Previous experience of working in a fast paced, moving, working environment with competing demands in your working day.

● Assist in harnessing community engagement and assets to optimise the potential support for the charity’s efforts to alleviate hunger and food insecurity.

● Previous third sector experience or experience in a similar role.

The Client Services Support Worker role may include occasional evening and weekend working, typically in connection with partner and community engagement events that take place outside normal working hours.

Application notes

Application notes & Interview Details

Applications: should be made in writing by submitting your CV & a covering letter outlining how you meet the skills and experience we are looking for and what you can bring to the role.

Please email with CV application as the subject header.

Deadline for applications: Midnight Friday 20/08/2021

Face to face interviews for final candidates – TBC

Interview venue – Dial A Journey Offices Stirling (social distancing will be observed)

Unit visit individual time TBC for final 2 preferred candidates only – (social distancing will be observed.)

Anticipated start date – October 2021