Client Services Support Worker (Rural Team)
- Part time
- £23,400 pro-rata
- Stirling
- Closing 20th August 2021
- Advertised from 30th July 2021
- 20 hours per week. £12.00 part-time for 20hours (FTE 37.5 hours £23,400) Wednesday Thursday Friday
Role
Summary Statement
If you are interested in a rewarding job with an established local charity involved in the relief of poverty, hardship and hunger in Stirlingshire then this could be the job for you!
Start Up Stirling is seeking to appoint an energetic and compassionate person to a recently expanded role of Client Services Support Worker.
About Start Up Stirling
Our charity began in 1994 when a group of local churches started to collect donated household goods and redistribute them to people who had been homeless and were moving into social housing. In response to growing local need we started our foodbank service in 2012 in an effort to tackle food insecurity and hunger. In 2017 we introduced an additional pilot service that offers additional tailored support for people experiencing hardship in Stirlingshire.
The whole operation, including our Board of Trustees, is run by volunteers (currently around 110), supported by a small group of paid staff. We work closely with a network of around thirty-five local referral partners, including Citizens Advice Bureau, Women’s Aid, Salvation Army Rural Housing, NHS, Stirling Council and local schools to identify those people that need our support and help.
What are we looking for in a Client Services Support Worker?
We are seeking a well-motivated, confident and enthusiastic individual who must be a good team player and be committed to helping Start Up achieve its charitable objectives. The successful candidate will be someone who can help coordinate our food bank services in an efficient and effective manner, and also collaborate with our partner organisation Citizens Advice Bureau (CAB) Stirling and other local organisations in the development of our client support service.
What the role involves
● To support the delivery of the charity’s strategy and operational plan, with particular responsibility for the ongoing delivery and development of the charity’s client facing hardship relief and support services. This includes provision of starter packs, crisis food (both home delivery and Foodbank services) and other support services including the TRI project which the charity may provide in the future.
● In partnership with any other Client Services support worker(s), to manage the day-to-day aspects of the Client Service operations of the charity, ensuring that the client referral process and the subsequent provision of Client Services by Start Up Stirling is managed safely, accurately and effectively.
● To ensure that all supporting activities related to Client Services are completed in accordance with relevant policies, procedures and regulations, including appropriate record keeping, monitoring and reporting.
● To manage the extension of Start Up Stirling’s rural crisis food delivery service (currently limited to food parcels and informal support) to replicate the service being developed within the city centre, in which food collection points are combined with access to CAB support services and facilitated engagement with other capacity-building organisations.
● To assist the General Manager in controlling financial budgets in accordance with the charity’s financial management procedures and scheme of delegated authority.
● To ensure the service is being managed in line with organisational processes and procedures, including all monitoring and evaluation recording requirements and confidentiality and boundaries.
Essential skills and experience:
Applicants should be a team player and must be able to:
● Work collaboratively with a range of stakeholders, including referral organisations and other partners.
● Demonstrate excellent communication skills and be able to adapt communication skills effectively and as necessary.
● Work positively and flexibly as part of a busy team, prioritising workload and delegating work effectively.
● Possess sound organisational skills and demonstrate an ability to maintain and develop systems and processes relevant to the role.
● Possess experience in the design and ongoing operation of client support services monitoring and evaluation processes.
● Possess the ability to adhere to confidentiality and boundaries requirements essential to the role.
● Manage conflict effectively and appropriately whilst remaining calm and empathetic.
● Commit to their own personal learning and development as well as the learning and development of staff and volunteers.
Desirable skills and experience
● Promote a positive mindset and support people experiencing difficult times in a constructive and collaborative manner.
● Previous experience of working in a fast paced, moving, working environment with competing demands in your working day.
● Assist in harnessing community engagement and assets to optimise the potential support for the charity’s efforts to alleviate hunger and food insecurity.
● Previous third sector experience or experience in a similar role.
The Client Services Support Worker role may include occasional evening and weekend working, typically in connection with partner and community engagement events that take place outside normal working hours.
Application notes
Application notes & Interview Details
Applications: should be made in writing by submitting your CV & a covering letter outlining how you meet the skills and experience we are looking for and what you can bring to the role.
Please email mail@startupstirling.org.uk with CV application as the subject header.
Deadline for applications: Midnight Friday 20/08/2021
Face to face interviews for final candidates – TBC
Interview venue – Dial A Journey Offices Stirling (social distancing will be observed)
Unit visit individual time TBC for final 2 preferred candidates only – (social distancing will be observed.)
Anticipated start date – October 2021
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Family Support Team Lead – North of Scotland (maternity cover)
- Part time
- £27,694 pro-rata
- Home-based (must live in the North or North East of Scotland). (Remote)
- Closing 27th May 2024
You will be helping disabled people feel unstoppable. As Family Support Team Lead in the North of Scotland you will be delivering vital support to families affected by spina bifida and hydrocephalus.
You will be the person who will empower them to reach their potential, offering one to one support and coordinating chances for people to get together, make friends and build their support network.
You will be the person that raises awareness of spina bifida and hydrocephalus within the community and with service providers to ensure that no one affected by our conditions feels alone.
What Spina Bifida Hydrocephalus Scotland can offer you
Flexibility – We offer flexible working, including the opportunity to work from home or around caring responsibilities.
Motivated and supportive colleagues – Staff scored SBH Scotland as 9 out of 10 for motivation and a supportive work environment.
An opportunity to express yourself – Staff scored SBH Scotland as 8 out of 10 for being supportive in taking risks with new ideas.
We also offer: Workplace pension scheme, salary sacrifice scheme, death in service benefit, childcare voucher scheme, 30 days annual leave entitlement and 4 days Public Holidays.
Role reports to: CEO
Key duties and responsibilities:
To be as unstoppable as the people we support.
- To coordinate the delivery of engaging social groups for our children, young people, adults and their carers.
- To provide one to one support to people with spina bifida and hydrocephalus and their families – offering specialist information and advice.
- To work with families and people with spina bifida and hydrocephalus to help them advocate for services and support.
To be a team player who unifies people around our cause.
- To liaise and work in partnership with other statutory and voluntary organisations to respond to and develop resources to meet the needs of service users.
- To manage and motivate a small team of sessional workers and recruit volunteers.
- To work with fundraising and communications colleagues in identifying stories that can promote the work of the charity and motivate our service users, supporters and staff.
A commitment to continuous learning and improvement.
- To provide regular analysis of the service’s impact.
- To ensure that reporting and recording of all service user intervention is accurate, up to date and secure.
- To gather data and feedback to learn from failures and apply learning to improve processes and service delivery.
- To ensure all Safeguarding disclosures and regular updates are notified and recorded as per current SBH Scotland guidelines.
Operations Officer- Part Time
- Part time
- £28,580 – £33,624 pro-rata
- Field based North East Scotland (Aberdeenshire and Aberdeen City) (Remote)
- Closing 22nd May 2024
We help young people to build life-long belief in themselves, supporting them to take on their own challenges, follow their own passions and discover talents they never knew they had. Because when you prove yourself that you’re ready for anything nothing can hold you back.
Do you want to be part of that?
This is a Permanent Part Time role of 17.hours per week ( we can offer flexibility on hours/days and this can be discussed at interview stage).
This is an opportunity to join a small, dynamic, ambitious and welcoming team that believes in the transformative power of youth work and the power of partnerships. Operations Officers support the operational delivery and development of the Duke of Edinburgh’s Award (DofE) through managing a portfolio of Licensed Organisations (LOs).
LOs range from local authorities, state and independent schools to youth organisations, secure units and community groups. The DofE Scotland Operations team works with these licensed organisations to build their capacity, support their reach into more marginalised communities and ensure quality and compliance with the Award framework.
The DofE Scotland office covers DofE activity across the length and breadth of Scotland, working with over 150 Licensed Organisations and over 20,000 young people in the last year alone. Each Operations Officer manages a portfolio based on broad geographic region.
The role will be field-based and when not attending meetings, employees will work from home. You will need to have an appropriate home office set up and live within the region.
What we are looking for:
The successful candidate will be a dynamic and proactive team player, who is able to embrace innovation and change. You will be a confident and effective communicator and collaborater and have experience of building and sustaining relationships with stakeholders across the education and/or youth and community sectors.
You will be a passionate advocate for the work of the DofE and motivated by the charity’s strategic ambition to give more than one million young people the chance to participate in our life-changing programmes, over the next four years.
A full job description can be viewed below.
What will you get in return?
The opportunity to work for a successful and dynamic charity that has the development of young people at its heart and the wellbeing and development of its people constantly in focus.
You will be joining a team of empowered colleagues working together.
A salary between £28,580 - £33,624 per annum (pro-rata) dependent on experience.
From day one we offer excellent staff benefits including a competitive salary, generous pension, volunteering hours, Healthcare cash plan and an employee assistance programme (pro rata).
Through our Flexible Working policy, the DofE provides an opportunity to work flexibly to meet yours and our business needs.
Seeking a PA / business manager in Edinburgh
- Part time
- Sessional
- Edinburgh (with some remote working and occasional travel for events). (Hybrid)
- Closing 14th June 2024
This job would suit someone who has experience of both small business management and 1 to 1 support.
You will be a PA/ Business Manager for a highly ambitious, award winning, self-employed barber who plans to scale up to setting up their own barbershop and product line. Knowledge of the hairdressing and beauty industry would be an advantage.
Role will involve:
• Business and marketing planning in collaboration with the client
• Email management
• Create and update Website
• Finance management (basic bookkeeping and cash flow)
• Social Media Support
• Organising travel plans and accompanying when required.
• Diary management
• Notetaking in meetings
• Support with time management
• Keeping easy to understand records
• Researching, presenting and discussing options and helping client to make decisions
• Reading, scribing and proof reading for the client, and facilitating understanding of written and verbal communication.
• Mental wellbeing support
• Researching potential networking and showcasing opportunities.
• Helping client to set business goals and work collaboratively to achieving them
• Setting up and managing neurodivergent friendly systems including income & expenditure, cash flow, office organisation, stock taking, ordering, business banking, IT, contact lists, measuring social media impact, and business planning.
• Form filling.
• Help with reminders, focus and task completion.
• Help with emotional regulation and avoiding overwhelm.
Desirable skills and experience would include some of the following:
• Experience in setting up and running a small business, or experience in supporting someone else to do so.
• Experience of being a business mentor/coach.
• Experience of being a PA in a business setting.
• Knowledge and understanding of Autism, Dyslexia and ADHD
• Businesses management skills
• Excellent verbal and written communication skills
• Ability to problem solve and adapt to individual needs and ways of working
• Experience in setting up systems that work well for individual needs of the client
• Ability to manage own work load, prioritise, and meet deadlines
• Concise communication
• Well organised and reliable
• Knowledge of accessible technology and tools that might benefit neurodivergent individuals.
Job Type: self-employed / freelance / flexible – 8-12 per week
Schedule:
2 hours per week in person in Edinburgh (Monday or Tuesday)
6+ hours remote working per week (Flexible)
Will occasionally travelling to and attending events and this will some times involve overnight stays.
Work location: Edinburgh (with some remote working and occasional travel for events).
Salary: £28 per hour
Are you passionate about making a positive impact in the lives of others? Are you passionate about creating meaningful change and looking for your first or next managerial role? If so, we invite you to join our team as the Housing Team Manager for our brand new Recovery Housing service, across Aberdeen city centre, opening in Autumn 2024.
As the Housing Team Manager, you will play a pivotal role in the establishment and management of our Recovery Housing service. You will be supported to manage a small team which consists of a Recovery Housing Worker, Volunteers and Student placements, ensuring the delivery of comprehensive support services to residents.
The role
- Providing leadership and support to a Recovery Housing Worker, Volunteers, and Student Placements.
- Collaborating with the Dayhab Service Manager and wider colleagues to develop the new service(s) in Aberdeen City.
- Engaging families, partners, and the wider community to increase visibility and understanding of recovery.
- Working with the Scotland Management team to identify opportunities and support the growth of specialist housing provision in Scotland.
- In addition to managing the Recovery Housing Worker, you will manage a small caseload yourself
About You
- Experience of the substance use sector, housing or related field (2 years +)
- Some experience of line managing others (staff, sessional staff or volunteers)
- Confidence in building relationships with other professionals and to maintain the excellent reputation of Phoenix Futures.
- The ability to be innovative and flexible in order to meet the needs of the service and work in a fast paced service.
Your Rewards
- Starting salary of £27,000 per year, with opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £31,750
- Generous annual leave, benefits package, and continuous training opportunities
- Access to employee assistance programs and wellbeing activities
- The chance to be part of a collaborative team dedicated to making a difference
- Potential relocation package if you are not in the area - get in touch to discuss
The Service
We are opening an exciting new Recovery Housing service which will have multiple houses/flats based across Aberdeen city centre and are currently in the final stages of procuring these. Your office base will be in the city centre, however there will be a need to travel to the houses across the city. You will manage a small team providing tenancy support and delivering group work and 1 to 1 in our city centre office base.
About Phoenix Futures
Join a legacy of over 50 years in providing rehabilitation services. At Phoenix Futures, we're committed to rebuilding capacity in the residential rehab sector across England and Scotland. Your dedication will contribute to our mission of delivering hope and transformation to individuals and families affected by addiction. We believe in being the best, we are passionate about recovery, and we value our history.
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