This vacancy has now closed

Distress Response Workers

  • Full time or Part time
  • £22,440
  • Glasgow
  • Closing 30th April 2021

  • Advertised from 13th April 2021
  • pro rata for part time


Glasgow Association for Mental Health is one of the principle providers of community mental health services in Greater Glasgow. We have been commissioned by Glasgow City Health and Social Care Partnership to deliver a Compassionate Distress Response Service. This work has been developed with the aim of providing a more appropriate response to people in distress who do not require a medical or specialist psychiatric assessment. The service will comprise of:

  • A daytime service open to GP/Primary Care referrals only. 5 days a week 9am to 5pm.
  • An Out of hours service 7 days a week 4.45pm to 2am. Referrals restricted to; Mental Health Assessment Units, CPN/OOHs, Police Scotland, British Transport Police, Scottish Ambulance Service, GP Out of Hours, NHS 24, NHS GG&C Emergency Departments within the Queen Elizabeth University Hospital and Glasgow Royal Infirmary, Urgent Care Resource Hub. Both services are funded for two years with a possible extension of two years. The services will be operated from our GAMH Head Office at St Andrews by the Green.

We wish to appoint the following for our CDRS teams:

2 x Distress Response Workers daytime service - (REF: DRW/DAY)

37.5 hours per week: Monday to Friday 9am – 5pm

£22,440 per annum

2 x 0.5 Distress Response Workers out of hours service – (REF: DRW/OH)

Monday to Sunday 4.45pm – 2am

£22,440 per annum (Pro Rata £11,220 pa)

Rota will consists of 2 nights at 9.38 hours per night

Key Skills:

Good interpersonal communication skills to be able to work effectively with emergency services, first responders, GPs, Primary Care teams.

Compassionate listening, be able to alleviate individual’s feelings of distress. Apply risk assessment and safety planning where necessary.

Be highly resourceful in supporting individuals i.e. identifying coping strategies, self-management techniques and onward referral where appropriate.

(SVQ 3 or equivalent or willingness towards achieving this qualification is essential).

Knowledge of the SCCC Codes of Practice and the National Care Standards and how these frameworks apply to practice is preferred for all posts. GAMH aims to promote equality of opportunity in service delivery as well as in employment practice. To achieve this, we positively welcome applicants from all sections of the community. Accordingly, if you have any particular requirements regarding your application please contact Laura Middell, Central Resources Director on 0141 552 5592.

Appointment is subject to receipt of two satisfactory references. All staff will have Protection of Vulnerable Groups (PVG) Scheme Membership/Enhanced Disclosure Scotland check completed before any client contact commences.

Application notes

If you think you could contribute to our organisation, application packs are available on our website at

Click on “Our Work” tab to view current vacancies

Alternatively you can request an application pack from:

GAMH, St Andrews by the Green, 33 Turnbull Street, Glasgow G1 5PR – Tel: 0141 552 5592.

Closing date for applications: NOON ON FRIDAY 30th APRIL 2021