Join our team at Partick Housing Association Are you passionate about making a difference in people's lives? Do you thrive in a dynamic environment where every day brings new opportunities? If so, we have an exciting and rewarding opportunity for you.

Located in Glasgow’s vibrant West End, Partick Housing Association (PHA) is a financially sound business with a strong reputation. As one of Scotland’s top-performing housing associations, we are dedicated to providing homes, creating vibrant communities and supporting our customers.

We are seeking a motivated and compassionate Housing Assistant, you will play a critical role in ensuring the seamless operation and delivery of housing services to over 1,800 customers. Your responsibilities will be diverse, including estate and tenancy management, housing allocations, maximising rental income, arrears recovery, and handling customer inquiries.

What We’re Looking For:

• Team Player: Experience working collaboratively within a customer service environment
• Excellent Communication Skills: Your ability to connect with others will contribute to our continued growth
• ICT Skills: Excellent technology skills to excel in this role.
• Education and Experience: SVQ level 3 or relevant experience in the housing sector.

Why Join Us? We believe that great people drive our success. As part of our team, you’ll benefit from:

• Great Employee benefits: we offer fair terms and conditions including 40 days holiday.
• Service Excellence: At PHA, we are committed to delivering exceptional service and continuously improving our practices.
• Innovation: We actively seek new ways to meet local housing needs and create value for our community.

Join us at Partick Housing Association and be part of a dynamic organisation that makes a real difference. Together, we’ll shape the future of housing and positively impact lives.

We are currently recruiting for a Repairs Coordinator who is motivated and passionate about managing a small team of repairs assistants and providing excellent customer service to our clients.

The successful candidate should be customer-focused, with an emphasis on providing quality and efficient repairs services to both our internal and external customers and stakeholders. The ideal candidate should possess professional knowledge and experience working in a repairs administration capacity, able to manage case management of the Gas, EICR, contracts, and Responsive Management of our day-to-day repairs within the Repairs team.

You may be working for a contractor or in the private sector, allocating repairs, liaising with other contractors, responsible for performance reporting, or looking to advance your career within this field. You will be required to keep our customers updated on the progress of their repairs and work closely with colleagues in our Housing, Factoring, and Investment departments.

You should possess strong analytical skills, be driven to achieve key performance indicators, and exhibit good attention to detail while working competently in a fast-paced environment.

Partick Housing Association is a financially sound and forward-thinking organisation committed to continuous improvement. We are a dynamic and innovative organisation looking to the future for new ways to

Partick Works Limited is the non-charitable trading subsidiary of Partick Housing Association, committed to creating vibrant and sustainable neighbourhoods in Glasgow’s thriving West End.

Our core business involves providing property factoring services to some 2,000 factored homeowners; managing a growing portfolio of residential properties, including Mid Market Rent flats; and letting a small number of commercial premises.

Partick Works is led by an experienced Board who have responsibility for governance and strategic direction of the business. We are keen to recruit new Board Members who want to add value, help us drive forward our ambitious plans and deliver successful and sustainable business growth.

We believe that great people make a difference to our business and welcome interest from candidates from a wide range of backgrounds, particularly if you have relevant experience in:

• Residential Letting/Management;
• Property Factoring/Management;
• Commerce and Business Development;
• Building Maintenance and Asset Management; or
• Customer Service, Marketing and ICT.

This is a voluntary but rewarding position. Time commitment is to attend at least four meetings each year, which we hold in the evening within our offices in Partick, Glasgow. We also encourage and support our Board Members to develop their skills through relevant training, seminars and other networking events.

PWL Directors must meet the Companies House Director Responsibility requirements.

We want to complement our core activities by looking at smart ways of growing and diversifying our business, while retaining our customer focus, delivering positive results and maintaining our financial viability.

Partick Works is a Company Limited by Shares, with Partick Housing Association being the sole shareholder. We have a Group Corporate Plan and the relationship between Partick Works and Partick Housing Association is governed by an Independence Agreement, which sets out respective remits, roles and responsibilities.

Are you a customer-focused person who believes in effective service delivery and value for money?

Are you passionate about providing the best possible service and outcomes for your customers and tenants? Are you an effective communicator with excellent organisational skills and a good team player? If so, we want to hear from you as we have an exciting opportunity within our Property Services Team.

You will have experience of supervising a small team, coordinating and overseeing maintenance activities, scheduling and supervising maintenance work, and ensuring all tasks are completed in a timely manner.

We are looking for a candidate with excellent interpersonal, communication and customer skills, and be an experienced professional in your field. You should have an understanding of housing associations and the repairs and maintenance environment.

Partick Housing Association is a financially sound and forward-thinking organisation. We are consistently one of the best-performing housing associations in Scotland and are committed to continuous improvement.

We are a dynamic and innovative organisation looking to the future for new ways to develop homes, deliver value and respond positively to challenges and opportunities.

Do you want to work with one of the best performing Housing Associations in Scotland? Are you committed to service excellence and continuous improvement like we are? Partick Housing Association and its subsidiary, Partick Works Ltd are based in Glasgow’s vibrant West End and we have an exciting opportunity for the right candidate to join our Finance Team.

We are looking for an Accounts Assistant who will assist in the operational running of our Finance section.

You will be involved in the daily postings to our rent and factoring system and financial leger and processing purchase orders and invoices. You will have experience and knowledge of IT based accounting packages as well as bank and cash reconciliations. Experience of rent accounting, dealing with customers/suppliers and an understanding of the social housing sector would be desirable, however training will be provided.

Partick Housing Association is a financially sound and forward thinking organisation. We are consistently one of the best performing housing associations in Scotland and are committed to continuous improvement.

Are you a customer focused individual who believes in strong partnership working?

Are you passionate about achieving the best possible outcomes for individuals and are you an effective communicator with excellent negotiation skills? If so, we want to hear from you as we have an exciting opportunity in our Housing Services Team.

You will have experience of managing rent accounts, maximising rental income and delivering effective estate management. You will also have practical involvement in all aspects of tenancy sustainment.

We are looking for candidates with excellent interpersonal, communication and ICT skills who are accomplished professionals. You will also have an appreciation and understanding of policy and regulatory requirements which affect housing associations.

Partick Housing Association is a financially sound and forward thinking organisation. We are consistently one of the best performing housing associations in Scotland and are committed to continuous improvement.

We are a dynamic and innovative organisation looking to the future for new ways to develop homes, deliver value and respond positively to challenges and opportunities.

We are looking for a Communications and Engagement Officer to join our team. This is an exciting dual role within the Corporate Services Team. Based in Glasgow’s vibrant West End, Partick Housing Association is financially sound and one of the best performing housing associations in Scotland.

We are looking for a skilled and enthusiastic individual who can support our communication activities as well as deliver our community engagement strategy. We believe that great people make a difference to our business and welcome interest from candidates from a range of backgrounds.

You will have excellent communication, interpersonal, project management and professional skills and be a team player with a positive attitude and clear customer focus. You will have experience in the areas of communications, digital skills and community engagement.

At Partick Housing Association, we are committed to service excellence and continuous improvement – we work hard with our partners and stakeholders to deliver high quality homes and services.

Do you want to play a role in improving the lives of others?

We are an established and respected Registered Social Landlord, providing quality, affordable homes and services in the West End of Glasgow.

We are a growing business, providing more affordable homes to meet local housing need. We are looking for new members who have a range of skills and qualities to join our experienced Board who set the strategy of what we do – we believe that great people make a difference to our business.

As part of our commitment to equality and diversity, we welcome interest from candidates from a wide range of backgrounds who are committed to our objectives. We would be particularly keen to hear from you if you have relevant experience in customer service, communications, information technology, property, human resources or housing.

We are financially sound, consistently one of the best performing housing associations in Scotland and committed to continuous improvement. We have a clear customer focus, commercial insight and commitment to working in partnership with others to deliver positive outcomes.

This is a voluntary position, but a rewarding role. We support Board members through induction, training and development. If you can commit to attending up to ten meetings per year, we would love to hear from you. We hold our meetings face-to-face, in the evening, within our offices at Mansfield Street in Partick, Glasgow.

Can you deliver first class customer service? We are looking for someone committed to providing an exceptional service with great communication skills to join our team.

The ideal candidate will be proactive, enthusiastic and have the ability to confidently liaise with customers, contractors, and internal departments. You should be able to work as part of a team, problem solve, work to deadlines, and use a range of ICT systems.

Experience in a maintenance and repairs environment would be an advantage but not essential. Commitment to excellent customer service and willingness to learn is the essential criteria for this role. In return you will join a friendly enthusiastic team where full training and support will be provided.

Partick Housing Association are a registered social landlord located in the vibrant West End of Glasgow. Our aims are to provide good quality, affordable homes and an excellent service to our customers. If you think you are the right person to join our hard-working team, please get in touch.

Successful candidates will be subject to a Disclosure check

We are looking for a motivated and experienced Housing Assistant who will assist us in delivering a wide range of housing services to our 1,700 tenants.

Your role will be varied, being involved in estate and tenancy management, dealing with housing allocations, supporting the maximising of rental income and arrears recovery as well as customer engagement and other customer enquiries.

You will have excellent numeracy and ICT skills and experience of working as part of a team within a customer services environment. You will be educated to SVQ level 3 or equivalent, and/or have relevant experience of working in a housing organisation.

We believe that great people make a difference to our business. You will have excellent communication, interpersonal and professional skills and be a team player with a positive attitude.

At Partick Housing Association, we are committed to service excellence and continuous improvement. We work hard with our partners and stakeholders to be a dynamic and innovative organisation, always looking for new ways to meet local housing needs, deliver value and respond proactively to future challenges and opportunities. Successful candidates will be subject to a Disclosure Check.

Based in Glasgow’s vibrant West End, Partick Housing Association is financially sound and one of the best performing housing associations in Scotland.