Join our team at Partick Housing Association Are you passionate about making a difference in people's lives? Do you thrive in a dynamic environment where every day brings new opportunities? If so, we have an exciting and rewarding opportunity for you.

Located in Glasgow’s vibrant West End, Partick Housing Association (PHA) is a financially sound business with a strong reputation. As one of Scotland’s top-performing housing associations, we are dedicated to providing homes, creating vibrant communities and supporting our customers.

We are seeking a motivated and compassionate Housing Assistant, you will play a critical role in ensuring the seamless operation and delivery of housing services to over 1,800 customers. Your responsibilities will be diverse, including estate and tenancy management, housing allocations, maximising rental income, arrears recovery, and handling customer inquiries.

What We’re Looking For:

• Team Player: Experience working collaboratively within a customer service environment
• Excellent Communication Skills: Your ability to connect with others will contribute to our continued growth
• ICT Skills: Excellent technology skills to excel in this role.
• Education and Experience: SVQ level 3 or relevant experience in the housing sector.

Why Join Us? We believe that great people drive our success. As part of our team, you’ll benefit from:

• Great Employee benefits: we offer fair terms and conditions including 40 days holiday.
• Service Excellence: At PHA, we are committed to delivering exceptional service and continuously improving our practices.
• Innovation: We actively seek new ways to meet local housing needs and create value for our community.

Join us at Partick Housing Association and be part of a dynamic organisation that makes a real difference. Together, we’ll shape the future of housing and positively impact lives.

We have an exciting opportunity for a Community Energy Advisor to join us on a fixed-term basis as part of the Govan Community Energy Team who provide education and information on all aspects of energy advice to local residents.

The key aims of the post will be to support our Govan residents to live in a warm and comfortable home at the lowest possible cost by maximising opportunities to reduce energy consumption and minimise heat loss. It will be essential that the candidates have a strong community presence and are able to build working relationships with local partners.

Duties and Responsibilities include:

• Educating people about their household energy consumption, heating controls and their energy bills
• Providing advice on fuel debt, benefit claims, income maximisation, advice on fuel tariffs, payment options and energy efficiency measures
• Carrying out home visits to gather information on energy use and provide advice on reducing energy consumption
• Collecting data on changes in energy consumption from home visits
• Work with the local community to deliver workshops, focus groups and events which provide advice on energy consumption

The GEL Partnership consisting of Govan, Elderpark and Linthouse Housing Associations, are seeking someone who has excellent communication skills, who can demonstrate empathy and use their problem solving skills to deliver a dynamic customer focussed service. Full training will be provided and the successful candidates will be assisted in attaining a recognised City and Guilds qualification.

Please note that the successful candidates will be employed by Elderpark Housing and will work collaboratively across the three Housing Association localities and Community Partner venues.

Govan Housing Association is a community focused Registered Social Landlord based in Govan, Glasgow. The Association itself possesses a rich history and one of development and innovation. Founded in 1971, the Association was the first community based housing provider, leading the way for social housing provision in Scotland. After over 40 years of operating in the housing sector, the Association now manages approximately 1,600 socially rented properties and over 600 factored properties as well as taking an active role in the regeneration of the area and continuing to improve the quality of life of residents.

Govan HELP is a well- established charity who support families with children in the Govan area of Glasgow.

Govan Help are a charity which exists to build the resilience, confidence and self-worth of children and their families through provision of a range of early intervention services. These equip families with the skills and resources needed to make positive changes to their lives, and resolve issues in the home before they reach crisis-point. Moreover, Govan Help work closely with local schools to help children excel in work and play. Services consist of:

• Family Support
• Play Therapy
• Training & Volunteering
• Adult Counselling
• The Govan Pantry

Each year, Govan Help support over 600 families from Govan and the surrounding communities, assisting service users with a wide range of needs. Their network of schools, nurseries and other local partners allow Govan Help to create the best package of support for individual families.

Following a successful joint funding bid, Govan Housing Association and Govan Help are delighted to have received grant funding from Advice UK in order to strengthen their partnership by delivering advice in accessible settings to the local community.

The funding allows both organisations to recruit for two experienced Money Advisers to assist in the delivery of advice in relation to Welfare Benefits, Money & Debt and Energy Advice across the community.

The Govan Housing Group’s Money Advice Service has achieved successful accreditation of the Scottish National Standards for Information & Advice Providers (SNSIAP) at the highest levels of Type III in Welfare Benefits and Type II in Money & Debt. The successful candidate will play a pivotal role in maintaining, adhering and developing the standards and processes currently in place in order to continue to deliver a high-quality advice service to our customers.

As Money Adviser, you will assist in delivering a first-class service to customers in relation to all welfare benefit and debt related issues. The successful candidate will be experienced in welfare benefits including Social Security for Scotland and have experience of providing Money and Debt advice, including formal debt relief options as well as being able to provide basic energy advice.

In return, we offer an excellent and competitive salary and benefits package including a defined contribution pension incorporating a death in service payment; 40 days combined annual leave/ public holidays; flexible working; health cash plan as well as generous training and development opportunities. We also offer a supportive and working environment where hard work is recognised.

Would you like to join an organisation that is committed to delivering quality and affordable homes with excellent customer service? We recognise that by putting our tenants and customers’ voices at the heart of what we do, we can better support our goals of improving lives, homes and communities.

We are launching an exciting new initiative called Reach and Connect, a two-year project to build relationships with our customers and expand our support to our communities into the future,and are now looking for suitable candidates to help us move forward on this agenda.

We are looking for a skilled and enthusiastic individual who can support our communication activities as well as deliver our community engagement strategy. We believe that great people make a difference to our business and welcome interest from candidates from a range of backgrounds.

You will have excellent communication, interpersonal, project management and professional skills and be a team player with a positive attitude and clear customer focus. Ideally, you will have experience in the areas of communications, engagement and customer service.

The post holder will assist Atrium to advance its Tenant Engagement and Empowerment Strategy, engaging with tenants, local community groups and external stakeholders, to better understand their needs and aspirations for the services they receive, and to ensure their views are expressed and considered in the decision-making process, with future services tailored to meet their needs.

The successful candidate will be required to deliver a professional, reactive and proactive service to support the communication, values and objectives of Atrium. You will help to pull together content for our publications, website and social media, and design high-impact campaigns to communicate key messages to our customers about the services we provide.

You will also have strong skills in building relationships and experience of partnership working as well as good IT skills.

We know that not all candidates will meet every single desired requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you, please go ahead and apply!

*Our staff currently work from home one day a week on a day chosen to best suit the business and its customers’ needs.