Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

Following the recent restructuring of our Services, Technical and Factoring teams, we have an excellent opportunity for a highly motivated individual to lead and support our Repairs Team.

Managing a small staff team, the Repairs Manager will be responsible for the delivery of a best value response repairs service, ensuring reporting and administrative compliance with legislative and regulatory standards and best practice. Fostering a proactive team culture that delivers a customer-centred service, demonstrates ownership, accountability and ensures the successful delivery and achievement of operational and performance standards.

The successful candidate will be performance driven, and will demonstrate role flexibility, proficient IT skills, excellent communication, multi-tasking and interpersonal skills. A relevant qualification in repairs/maintenance/construction is essential along with extensive experience in a response repairs role. The Repairs Services Manager will demonstrate effective team leadership, resource planning and be a positive ambassador for promoting a culture of quality, responsive customer service and engagement.

Key Tasks include:

1. Driving excellent customer services, managing service satisfaction and mitigating complaints.

2. Leading Response Repairs Services, including: tenant repairs, common repairs, void management, termination of tenancy, decanting, medical adaptations and alterations and improvements.

3. Leading the preparation of procurement business cases in compliance with procurement strategy and authority levels, ensuring timely preparation of work specifications and tenders / evaluations, to meet project planning and governance objectives.

4. Leading the appointment of relevant consultants, development of service agreements / contract, and performance. Scrutinising invoices / valuation requests for accuracy and value for money within delegated authority.

5. Matrix management with Tenancy Services Manager to train, develop and support frontline services staff to deliver frontline repairs service.

6. First point of contact for Out of Hours emergencies.

7. Effective management and support of Repairs Services team, including annual performance reviews, SMART Team Plans, regular Planning & Supervision Sessions.

8. Supporting Repairs Services Team to work in compliance with delegated authority levels, and operational implementation of procurement strategy.

9. Lead co-ordination of Emergency/Contingency Procedures.

10. Monitoring and reviewing contractors and contracts for compliance, probity, best value and service quality.

11. Budgetary forecasting and control.

12. Developing and implementing effective repairs management strategies / initiatives / KPIs/ PIs/ policies / procedures, mitigating risk and demonstrating compliance with governance, legislative and regulatory requirements.

13. Leading risk assessment, performance and compliance reporting and preparation of MC/ governance reports.

Post subject to satisfactory disclosure check.

Why work for us?

GWHA offer generous EVH Terms and Conditions including:

• 25 days annual leave and 15 public holidays (pro rata for part time)
• Defined contribution pension scheme
• Death in Service Benefit
• Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
• Cycle to work scheme
• Voluntary Health Cash Plan
• Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
• Professional development & training opportunities

Elderpark Housing are a community based housing association operating within Govan and the surrounding areas. We are committed to providing high quality homes and supporting those living within our communities to prosper. We have an exciting opportunity for the right person to join our team as Tenancy Sustainment Advisor on a part time permanent basis.

This is a key role within our Housing Management Team. The successful candidate will work closely with our Housing Manager and Housing Officers to assist and support our tenants fully in sustaining their tenancies by providing them with information and guidance whilst forming strong partnerships with external support agencies.

The ideal candidate will have experience in working with vulnerable people, identifying their needs and assisting them to achieve positive outcomes. They will have knowledge of developing and implementing tenancy sustainment strategies, promote equality and diversity at all times building trust whilst maintaining confidentiality.

We are looking for someone who can demonstrate empathy and care with a willingness to support our tenants with sensitive and complex issues. Our values are caring, reliable, fair, open, adaptable and so we are looking for someone who will live these values through the service they provide helping us in our vision to create ‘a vibrant neighbourhood where everyone can prosper’.

In return you will join an award winning organisation who are committed to investing in the development of employees, encouraging a positive work life balance, who actively promote the wellbeing of employees with excellent terms and conditions and pension offering. We are committed to equality and diversity and welcome applications from all sections of the community.

Whiteinch and Scotstoun Housing Association are seeking an enthusiastic individual with a passion for community engagement to join the staff team.

The successful candidate will be based in the Housing Management and Community Services Team and will lead on the development, implementation and revision of new and existing policies and procedures connected to community services. They will provide the vital link between the Housing and Community Services Team, external agencies, tenants and customers.

The ideal candidate will have experience of working within housing management, community services or tenant participation. They will be a highly motivated team player who is instinctively customer focused with a ‘solutions first’ attitude; ensuring our customers’ experience of our service remains positive.

The organisation operates a hybrid working model which will offer the opportunity of both working from the office and working from home. Further information will be provided as part of the interview process.

In addition to salary, the Association offers a generous benefits package including a Defined Contribution Pension Scheme.

Please note this post is subject to a Basic Disclosure check.

New Gorbals Housing Association is a dynamic community controlled organisation. We own and manage 2,500 homes for rent and factor over 1,800 owners homes. We are committed to the sustained physical, social and economic regeneration of Gorbals.

As the Community Budgeting Officer at New Gorbals HA your role will involve leading on the further development of community/participatory budgeting across Gorbals. You will be responsible for continuing, growing and implementing the Gorbals Ideas Fund programme and expanding community participation in the allocation of funding.

You will work closely with the local panel to build more links and partnerships between individuals and groups to identify new grassroots projects and promote innovative approaches to community investment.

You will be expected to collaborate with colleagues, teams and external agencies to deliver positive outcomes for the Gorbals community and along with the local Community Advocates deliver on the aims and objectives set out in the Gorbals Ideas Fund Strategy.