We have an exciting new opportunity for a Senior Advisor in the South East Advice Team to support our dedicated team of Energy Advisors.
As a Senior Advisor you will have the opportunity to support a team of energy advisors to deliver expert advice on a range of topics including behaviour change, measures & appliances, renewable technologies, transport and water. You will also support the team to maximise their opportunity to refer for energy efficiency schemes, including the Scottish Government’s Warmer Homes Scotland scheme.
To be successful in this role you will have the ability to coach and supervise staff coupled with the ability to give meaningful feedback to improve our customer service and increase the number of customers that take action.
You will be a confident and clear communicator with the ability to motivate and lead a team to reach targets. You will be approachable with a can-do attitude to resolving challenges along with a responsible and reliable disposition.
You will have an excellent understanding of the importance of high-quality customer service along with skills which allow you to deal with escalated enquiries or low-level complaints managing them to resolution.
Please see job description for further details.
Benefits
We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.
To apply: please visit our website changeworks.org.uk/jobs
Closing Date for applications: 11am, Thursday 16 December 2021
Interviews: Monday 20 and Tuesday 21 December 2021
For further information about this post please contact Jack Murdoch on 0131 539 8628
At Changeworks we remain working at home, where possible, in line with Scottish Government advice. This post would have typically been based at our Edinburgh office (36 Newhaven Road, Edinburgh) however we are currently designing our new ways of working. Over the coming months we will be looking to offer increased flexibility about where we work, in a hybrid of home and office base depending on the needs of each role.
Changeworks ~ delivering positive low carbon living