Greenock Medical Aid Society are a non profit charity and a National Award-Winning Care Home team.

We are the RCN winners in the Older Peoples category 2021- for our Meaningful visits work.

We are quite a small charity but our work is getting national notice and we pride ourselves as an organisation that puts the needs of our residents first and foremost.

We also take great pride in our staff and fully value the contribution they bring to their roles. Our staff are our greatest asset.

If you are someone who is compassionate and caring then we would love to hear from you. If you want to become part of a professional team providing a full service to our Residents, giving support to their relatives and to our Care Team then please come and join us.

Benefits:

• Additional leave

• Bereavement leave

• Free parking

• Health & wellbeing programme

• On-site parking

• Private dental insurance

• Private medical insurance

• Sick pay

Experience:

• Nursing: 1 year (required)

Licence/Certification:

• NMC (required)

Full Job Description available on request.

Working for Erskine:

“ERSKINE is an iconic Scottish charity, formed in 1916 by Scotland’s compassionate response to the horrors of war. A century later, we still believe that Veterans and their families deserve our utmost respect and compassion, for the sacrifices they made and the challenges they now face. At Erskine, we work as a dedicated team to ensure that Veterans of all ages are cared for to the highest of standards in a beautiful, fun-filled environment, made up of two care homes and a Veterans Village of cottages, activities centre and apartments”.

Our Erskine Veterans Activity Centres (EVACs), and the skills, activities and sense of community which they offer, have been rightly described as life-changing and life-saving by military Veterans of all ages. EVACs are central to Erskine’s future plans. It is our strategic aim to create an EVAC in at least 5 regional locations across Scotland. They will not only support meaningful activities and wellbeing for members – they will become operating hubs for partner organisations and evolve into regional offices for our new Care and Support at Home services.

The people in our team are crucial to providing the best possible community support, so we recognise and reward our employees with benefits including employer pension contribution, fantastic career opportunities, and enhanced annual leave.

If you are kind and committed to the Veteran community, then you do have what it takes to be part of the team here at Erskine! We exist to offer exceptional care and support to our ex-service community and everyone in every role, in every department plays their part.

The Role:

The successful candidate will have responsibility for the development of a new Activities Centre in Forres, in line with Erskine’s strategic objectives of nationwide support to Veterans. The post holder will be responsible to the Regional Manager for the efficient and effective management of the Centre and will ensure that the services provided are safe, stimulating, meaningful and rewarding. The post holder will develop a staff team with an appropriate skills mix, ensuring person centred service delivery and a culture of pride and enthusiasm in the workplace. The successful candidate will also build networks and partnerships with relevant external agencies and internal departments to support the service and ensure maximum benefit for Veterans.

If you would like any further information about this role, please contact Debs Dickson, Regional Manager EVAC Services - debra.dickson@erskine.org.uk

Benefits:

• 28 days annual leave plus 5 public holidays, increasing to 33 days per year, at the rate of 1 additional day for 5 years

• Employer pension contribution

• Free payment of Disclosure Scotland Application

• Structured Induction programme

• Flexible working considered

• Fantastic progression opportunities with development, training and ongoing support

• Enhanced sick & maternity pay

• Occupational Health Service

• Access to credit union

• Free On-Site Parking

• Cycle to Work scheme

• Access to Employee Reward Scheme which provides a huge range of discounts on everything from holidays to high street shopping, restaurants and cinema tickets.

Our shops play a pivotal role in our income stream and assists in the financial sustainability of the Hospice. As the Retail Development Officer, you will support the Area Retail Manager in the running and development of all retail shops, e-commerce and distribution centre. You will support Shop Managers to deliver excellent merchandising standards, efficient and effective work practices, regulatory compliance as well as exceptional customer service. You will designate in the absence of the Area Retail Manager to ensure the effective and efficient management of the retail operation.

Our shops provide employment and volunteering opportunities, sell a wide selection of donated pre-loved goods, play a significant role in the local reuse and sustainability agenda, and provide a visible presence of the Ayrshire Hospice within our local communities.

Main Responsibilities

• To support Shop Managers in achieving year on year improvements in income, sales and net profit targets as per annual budgets
• To work with Shop Managers, utilising KPIs to provide advice and feedback on shop performance that promotes a learning culture within the team
• Support in delivering a culture of excellent customer service across the shop network, training and supporting staff to develop positive and professional relationships. Displaying appropriate standards of professionalism, compassion and enthusiasm
• Support the Area Retail Manager and Shop Managers to ensure compliance with statutory requirements under the data protection act, trading standards regulations and workplace health & safety regulations.
• Assist the Shop Managers and Volunteer Co-ordinator to build and maintain successful relationships with volunteers to harness their commitment and support for the Hospice.
• Support in the development and improvement of the current online retail service provision increasing the income and reaching a wider customer base
• Support the effective management of the distribution centre ensuring practices are carried out to a professional standard.
• To assist the Shop Managers in delivering effective Gift Aid practices across all stores.
• Support shop teams in delivering a customer experience to an exceptional standard, that nurtures a connection and ongoing engagement with the Ayrshire Hospice
• Support the shop teams to contribute to climate sustainability through engagement with recycling and upcycling initiatives
• Work in partnership with communications and marketing to help promote retail across media platforms, celebrating events and ensuring the messaging is consistent with branding.

The Fundraising Administrator is responsible for maintaining information related to supporter records, including capturing, inputting, organising, and reporting on supporter constituent information and donations to a high level of accuracy. They will also provide essential administrative support to the Fundraising team and maintain effective co-operative relationships.

Responsible for but not limited to:

Database management

Maintaining accurate and timely records in Raiser's Edge (RE), including constituent records, daily gift entry, supporter acknowledgments, data hygiene processes, identification of duplicates, queries/reports, and other supporter communications.

Work with Supporter Care & Database Manager to ensure data is managed and structured in line with relevant legislation, including GDPR & HMRC requirements.

Assist the Supporter Care & Database Manager in the production of month end reconciliation reports with the charity’s Finance Department.

Keeping mailing lists up to date in the database, adding and managing mail and email consents to supporter records within RE including segmentation, unsubscribes and updating contact details.

Record and process donations, including from other platforms, through manual input, by batch and importing to RE.

Ensure timely and accurate recording of all donor information and income onto RE ie. cheques, cash, Much Loved, JustGiving, Online Express, Givetap, Stripe, CAF online, Payroll Giving, CR/DR cards, Direct Debits & Standing orders.

Provide support for users of the Raisers Edge database through induction sessions and ongoing training.

Assist other organisation users with administrative tasks including importing of data, adding new users to RE (brochure enquirers & website newsletter sign ups), adding actions & consent preferences, building lists for emailing, help with any general RE usage enquiries.

Fundraising Administration

Assist with banking of all donations, cash collections and event income.

Prepare data for regular Gift Aid claims in line with an agreed schedule.

Respond to supporter enquiries in person, by phone and email (includes monitoring Fundraising @ inbox) ensuring excellent customer care of current and potential supporters.

Complete a monthly reconciliation of all donation income processed through RE with fundraising income processed through Xero.

Assist with the gift acknowledgement and thanking process.

Support the Fundraising team with any ad-hoc administrative tasks, especially administrative support for events including licence applications for charity collections and event licences as required.

Send out fundraising materials as and when required by fundraising team and Leuchie colleagues.

Support the Community & Events Fundraisers with payment considerations and support volunteers with collection Cans, maintaining accurate records, ensure cans are emptied and collected as appropriate, and issue thank you letters.

Support the Community & Events Fundraisers with processing event participants and making sure relevant information related to Leuchie’s events are added onto RE.

Support the Donor Relations Lead with data segmentation and pulling lists off RE to aid with sending out publications and appeals.

Assisting the fundraising team by passing on relevant information that you come across while working with the data.

Attending and assisting at events.

General

Attend and take part in meetings as necessary

Participate in mandatory training as per Leuchie House policies and practices

Be flexible in working hours to provide cover for holiday and absence

Any other appropriate duties as required

Knowledge and Experience

Excellent administration experience with strong attention to detail.

Experience of working in a customer focused environment with a strong understanding of fundraising and marketing

Experience of using Microsoft Office

Preferable experience utilising a database, ideally Raiser’s Edge. Full training given but advantageous if prior experience

Skills

Strong communication and interpersonal skills

Excellent organisational abilities and team interaction skills

Excellent IT skills with a good understanding of websites and social media

Ability to motivate, engage and inspire people

Personal characteristics / attributes

Keen to develop a career in charity fundraising and marketing with a commitment to Leuchie’s vision and core values

Strong attention to detail whilst managing a busy workload

Ability to work unsupervised and to use initiative

Positive, caring attitude and understanding of customer service

Hard working self-starter with a flexible approach and attitude to working hours and tasks to be completed

Leuchie is committed to treating all applicants equally and fairly based on their skills, experience and ability to fulfil the duties required. This is regardless of any protected characteristics.

Benefits:

• Company events

• Company pension

• Cycle to work scheme

• Employee Assistance Programme

• Discounted or free food

• Enhanced maternity leave

• Free parking

• Sick pay

Ability to commute/relocate:

• North Berwick: reliably commute or plan to relocate before starting work (required)

Work Location: In person