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RSABI provides financial, practical and emotional support to people involved in Scottish agriculture. The support is delivered via our helpline or face to face with a team of case officers.
Purpose of Role
RSABI is looking for a new Welfare Manager to join their team. This individual will be responsible for ensuring that the skills, contacts and network within the scope of the Charity continue to develop and expand in line with client needs. Also promoting the highest levels of governance and integrity, as well as continuing the excellent levels of service and support, that RSABI has become known for. This individual will be responsible for:
- To effectively manage welfare, administration and helpline staff
- To raise the profile of RSABI within the agricultural community
- To ensure that clients of the charity meet the organisations criteria for support
- Effectively manage the welfare budget
Key Responsibilities
The key responsibilities of the role, include but are not restricted to:
- Clients
- Ensure that the financial support provided to clients meets the Charity’s criteria
- Ensure that all processes relating to the allocation of funds are correctly adhered to
- Review client interaction with RSABI to ensure that clients are receiving appropriate and best possible support
Staff Management
- Pro-actively manage a team of Case Officers, Administration staff and Helpline staff
- Provide support, assistance and knowledge to the team as and when appropriate providing learning opportunities as required
- Review client support and feedback as required
- Conduct regular meetings with staff and support them in developing skills and training for their role
- Manage holidays, sickness, grievance and disciplinary issues that arise
- Recruit and induct new members of the welfare team and assist the Volunteer Manager with recruitment and interview of volunteers
- Check staff workload and effectiveness, and manage caseload as required
Administration
- Ensure that all administration systems are effective, fit for purpose and up to date
- Ensure staff record clients contacts timeously and accurately
- Keep relevant welfare and industry knowledge up to date
- Manager welfare budget along with the Company secretary
- Regularly check database and reports
Governance
- Produce monthly management information that both informs and advises the CEO and Trustees in regards to the activities of the welfare teams
- Attend Trustee meetings
Contacts
- Forge and maintain relevant partnerships with appropriate statutory and non-statutory organisations
- Attend meetings with various stakeholders
Misc
- Manage caseload as required
- Regularly check database and reports
- Check staff workload and effectiveness
Person Specification
The successful candidate will be able to demonstrate and should have the following skill base:
- Demonstrable knowledge of managing a welfare function.
- In depth knowledge of the varying types of support agencies and organisations operating in both the public and private sector.
- To lead and manage a remote team of highly skilled Case Officers.
- Strategic organisation skills to manage the Charity’s workflow, ensuring that additional capacity for new clients always exists
- Demonstrates a good understanding of governance and ethical issues to underpin the welfare function.
- Ability to review and update processes/implement changes that reflect the growing needs of the Charity and its clients.
- Ability to demonstrate strong influencing skills.
- Demonstrable knowledge of operational budgets and the management of funds.
- Fluent in English, with excellent written and verbal communication, including professional report writing skills and analysis.
- Good understanding of IT with knowledge of Microsoft packages; as well as knowledge of social media platforms.
- Public speaking and presentation skills to a range of different audiences, including digital presentations.
- Excellent organisational skills.
Would you find an opportunity to contribute to Changeworks’ vision of a world where everyone is able to live, work and enjoy life with a low carbon impact, an exciting challenge? Changeworks currently delivers the Home Energy Scotland service in the Highlands and Islands and south east Scotland under contracts managed by Energy Saving Trust as virtual advice centres.
We are looking for an Energy Advisor with the drive and enthusiasm to provide free and impartial energy advice to householders over the telephone, at events, and by digital channels. You will advise householders to help them make their homes warmer and save money on their fuel bills.
You will have experience working in a customer facing organisation. Your excellent communication skills will help you engage with householders and relay technical information to a non-technical audience. You will have good IT skills and the ability to multitask.
Initially working from home, you will be self-motivated to deliver results and enjoy working as part of a team that offers strong peer support by virtual channels.
You will gain an SQA qualification as part of this role.
Legacy Fundraising Executive
- Full time
- £31,568
- Hermiston Quay, 5 Cultins Road, Edinburgh, EH11 4DF
- Closing 16th November 2020
Working with our Senior Fundraising Manager you will develop and implement a programme of communications and events to inspire individuals to leave a legacy to the National Trust for Scotland, make it easy for them to do so and ensure that the benefits of leaving a legacy for our heritage is known and enjoyed in life.
You will recruit, retain and reactivate supporters, maximising their lifetime engagement with our charity, delivering to them an outstanding supporter experience, based on deep insight and data. You’ll be responsible for all pledge administration and will support activity to create and implement a calendar of activity and develop stewardship initiatives to build long term relationships with current pledgers, members and donors and all those who love Scotland. You will, identify opportunities to communicate the importance of legacy giving both internally and externally and ensure that legacy pledging is integral to our supporter journey’s.
We are looking for an enthusiastic and motivated person to work within our Technical Team at Home Energy Scotland as an In-home Specialist Energy Advisor. We have an exciting opportunity for someone with excellent customer service and engagement skills to join our team to support with delivering our Energy Carer service.
The primary purpose of this role is to represent and promote the Home Energy Scotland (HES) Energy Carer service, which is designed to help those struggling to heat their homes, to access appropriate support to achieve a level of affordable warmth. You will do this by supporting householders remotely either over the phone or on online platforms and through our home visit service.
You will also have an opportunity to contribute to the Advice Centre’s programme of outreach events with partners, such as workshops and advice surgeries as well as training events for existing and new partner organisations. This service is at the forefront to tackling fuel poverty in Scotland which can make it very challenging and rewarding.
Our ideal candidate
You will relish the challenge of doing a job that makes a tangible difference to people’s lives. You will be committed to offering first-class customer service and have excellent communication skills – both verbal and written. You will be someone who enjoys interacting with customers and who is comfortable delivering advice both face-to-face and on the telephone. You will like variety, be flexible in your approach and be a real team player. You will have a good working knowledge of the current support available to householders to help them stay warm at home. As the role involves a significant amount of travel across south-east Scotland, a full valid driving licence or other ways of fulfilling the mobility requirements of the job is essential
We offer an attractive staff benefits package which includes an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.
Affordable Warmth Services Team Manager
- Full time
- £32,840 – £38,680
- Edinburgh
- Closing 2nd November 2020
Do you thrive on motivating a highly skilled team to achieve excellent customer service? We are looking for an inspirational manager with the drive to ensure the Affordable Warmth Services Team is an outstanding, quality driven team, operating as a role model in our field.
You will be an experienced project manager who is able to lead and inspire a passionate and dedicated team of outreach advisors working with vulnerable householders. A strong team player, you will be highly organised with excellent communication and interpersonal skills and a good working knowledge of the domestic energy and fuel poverty sectors. You will have a proven track record in coaching and developing employees to ensure they achieve their potential, identifying and suggesting process improvements and working collaboratively both internally and externally. A driving licence is highly desirable.
We offer an attractive staff benefits package which includes an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.
Development & Grant Officer
- Part time
- £28,000 – £30,000 pro-rata
- Lesmahagow
- Closing 12th November 2020
To deliver a range of projects within the locale of Lesmahagow and obtain necessary grants to assist in this work.
Main duties:
Assess the feasibility of suggested projects
Develop a strategy for delivering the projects
Obtain funding to assist with the projects
Deliver agreed projects
Work in partnership with relevant organisations to assist in the delivery of the projects
To network and represent LDT in order to maximise the benefits to the community of Lesmahagow.
Assess the requirements of the community on a regular basis
Job Description attached below
Part Time HR Officer
- Part time
- £26,478 pro-rata
- Stirling (home based until office re-opens)
- Closing 30th October 2020
We're looking for a part-time Human Resources Officer to join our team and help us work towards our vision of a happier, healthier Scotland where physical activity improves quality of life and wellbeing for all.
The job holder will be responsible for the day to day management of our HR records, procedures and policies. The role also involves supporting our payroll and pension procedures, as well as supporting the development of our staff team. We're looking for someone with knowledge and understanding of employment legislation and HR best practice who will be committed to supporting the health and wellbeing of our staff. The post holder will be highly organised, an excellent communicator, and have the ability to act with confidentiality and discretion.
2050 Climate Group’s vision is that by 2050, Young Leaders will be active citizens, having led and accelerated the progress to a just and sustainable society. Our charity is run for young people approximately aged between 18 to 35 years old. Since we started in 2014, we have been volunteer-driven and the majority of our programme of work is delivered by a large committed group of operational volunteers, currently comprising 4 subgroups, with key support from the board of trustees and a small staff team.
2050 Climate Group has been working to empower Scotland’s Young Leaders to lead action on tackling our climate crisis and our work continues to evolve. In 2016 the group delivered its first major programme of work, our award-winning Young Leaders Development Programme (YLDP). In 2018, 2050 Climate Group undertook its first international project in partnership with Malawi Scotland Partnership (MaSP), the Malawi Climate Leaders Project. In addition, the post-holder will have a unique opportunity to work with our trustees to help shape and deliver key aspects of our international work programme, including planning and co-ordinating activities in the lead up to COP26 in Glasgow next year.
This role requires an individual experienced in delivering international development projects and partnerships. The person recruited will co-ordinate the third year of the Malawi Climate Leaders Project in partnership with the Malawi-based staff team, and will be responsible for leading 2050 Climate Group’s side of the project delivery in Scotland, including securing funding to continue the project. The role will require fast paced delivery of milestones and so strong experience in a similar or project-based role is essential.
The role will require close working with volunteers in Scotland and Malawi, therefore occasional evening and weekend work will be required. If Covid-19 restrictions significantly ease, the role may also require management and co-ordination of country exchange visits.
Project Officer – Viking Living Village
- Part time
- £26,000 pro-rata
- KLCT Office, Kyle, Ross-shire
- Closing 1st November 2020
Kyle & Lochalsh Community Trust is looking for talented and dedicated people to join a small, friendly and dynamic team.
We have funding from the SSE Renewables Highland Sustainable Development Fund for a creative part time Viking Living Village Officer to work with our community, various stakeholders, and consultants to develop a Viking Village concept in a way that fits our community’s aspirations and brings social, cultural and economic benefits to the area.
Outdoor Learning & Wellbeing Officer
- Part time
- £25,000 pro-rata
- KLCT Office, Kyle, Ross-shire
- Closing 1st November 2020
Kyle & Lochalsh Community Trust is looking for talented and dedicated people to join a small, friendly and dynamic team.
We have successfully secured 3 years project funding from the Community Lottery Fund & the Heritage Lottery Fund to improve the condition of the Plock and introduce a variety of conservation volunteering opportunities and activities that will connect people with the Plock, improve their health and well-being and help them to learn new skills. This project will be led by a Ranger and an Outdoor Learning & Wellbeing Officer, working as a team, and supported by KLCT staff and volunteers.
An innovative Outdoor Learning & Wellbeing Officer will deliver activities and help to connect people with the Plock. A social prescribing aspect of the project will be guided by a steering group supported through the Highland Green Health Partnership.