- Advertised from 2nd May 2024
- 35 HOURS PER WEEK. PERMANENT.
Role
Whiteinch and Scotstoun Housing Association are seeking an enthusiastic individual with a passion for community engagement to join the staff team.
The successful candidate will be based in the Housing Management and Community Services Team and will lead on the development, implementation and revision of new and existing policies and procedures connected to community services. They will provide the vital link between the Housing and Community Services Team, external agencies, tenants and customers.
The ideal candidate will have experience of working within housing management, community services or tenant participation. They will be a highly motivated team player who is instinctively customer focused with a ‘solutions first’ attitude; ensuring our customers’ experience of our service remains positive.
The organisation operates a hybrid working model which will offer the opportunity of both working from the office and working from home. Further information will be provided as part of the interview process.
In addition to salary, the Association offers a generous benefits package including a Defined Contribution Pension Scheme.
Please note this post is subject to a Basic Disclosure check.
Application notes
If you are interested in this post, please download an application pack. Completed application forms should be returned by email to Recruitment@evh.org.uk. Please note only completed application forms will be considered. CVs and Cover Letters will not be accepted.
The closing date for receiving your completed application form is 12 noon on Monday 20th May 2024. Interviews will be held week on Monday 3rd & Tuesday 4th June 2024.
The Association is committed to the effective achievement of its equality and diversity policy and encourages applications from people from minority-ethnic groups and people with disabilities.
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Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.
Following the recent restructuring of our Services, Technical and Factoring teams, we have an excellent opportunity for a highly motivated individual to lead and support our Repairs Team.
Managing a small staff team, the Repairs Manager will be responsible for the delivery of a best value response repairs service, ensuring reporting and administrative compliance with legislative and regulatory standards and best practice. Fostering a proactive team culture that delivers a customer-centred service, demonstrates ownership, accountability and ensures the successful delivery and achievement of operational and performance standards.
The successful candidate will be performance driven, and will demonstrate role flexibility, proficient IT skills, excellent communication, multi-tasking and interpersonal skills. A relevant qualification in repairs/maintenance/construction is essential along with extensive experience in a response repairs role. The Repairs Services Manager will demonstrate effective team leadership, resource planning and be a positive ambassador for promoting a culture of quality, responsive customer service and engagement.
Key Tasks include:
1. Driving excellent customer services, managing service satisfaction and mitigating complaints.
2. Leading Response Repairs Services, including: tenant repairs, common repairs, void management, termination of tenancy, decanting, medical adaptations and alterations and improvements.
3. Leading the preparation of procurement business cases in compliance with procurement strategy and authority levels, ensuring timely preparation of work specifications and tenders / evaluations, to meet project planning and governance objectives.
4. Leading the appointment of relevant consultants, development of service agreements / contract, and performance. Scrutinising invoices / valuation requests for accuracy and value for money within delegated authority.
5. Matrix management with Tenancy Services Manager to train, develop and support frontline services staff to deliver frontline repairs service.
6. First point of contact for Out of Hours emergencies.
7. Effective management and support of Repairs Services team, including annual performance reviews, SMART Team Plans, regular Planning & Supervision Sessions.
8. Supporting Repairs Services Team to work in compliance with delegated authority levels, and operational implementation of procurement strategy.
9. Lead co-ordination of Emergency/Contingency Procedures.
10. Monitoring and reviewing contractors and contracts for compliance, probity, best value and service quality.
11. Budgetary forecasting and control.
12. Developing and implementing effective repairs management strategies / initiatives / KPIs/ PIs/ policies / procedures, mitigating risk and demonstrating compliance with governance, legislative and regulatory requirements.
13. Leading risk assessment, performance and compliance reporting and preparation of MC/ governance reports.
Post subject to satisfactory disclosure check.
Why work for us?
GWHA offer generous EVH Terms and Conditions including:
- 25 days annual leave and 15 public holidays (pro rata for part time)
- Defined contribution pension scheme
- Death in Service Benefit
- Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
- Cycle to work scheme
- Voluntary Health Cash Plan
- Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
- Professional development & training opportunities
New Gorbals Housing Association is a dynamic community controlled organisation. We own and manage 2,500 homes for rent and factor over 1,800 owners homes. We are committed to the sustained physical, social and economic regeneration of Gorbals.
As the Community Budgeting Officer at New Gorbals HA your role will involve leading on the further development of community/participatory budgeting across Gorbals. You will be responsible for continuing, growing and implementing the Gorbals Ideas Fund programme and expanding community participation in the allocation of funding.
You will work closely with the local panel to build more links and partnerships between individuals and groups to identify new grassroots projects and promote innovative approaches to community investment.
You will be expected to collaborate with colleagues, teams and external agencies to deliver positive outcomes for the Gorbals community and along with the local Community Advocates deliver on the aims and objectives set out in the Gorbals Ideas Fund Strategy.
Atrium Homes, based in Kilmarnock, is a Registered Social Landlord and Scottish Charity providing social housing to over 1,200 households; factoring services are provided to Atrium Homes by its subsidiary as well as to over 1,400 owners.
Collectively, the Board is responsible for exercising scrutiny, establishing organisational strategy and objectives and for monitoring operational performance, and we are currently looking to strengthen our overall governance through the appointment of a small number of Board Members.
We are always looking out for new Board members to help us achieve the right mix of skills and experience to match our business needs. Skills and knowledge that we would love to see further represented on our Board just now include an experienced Finance Professional, individuals with experience of Social Housing or of working in the third sector, especially working with vulnerable groups, or a business leader interested in the work of social landlords.
Equally, we are always very keen to attract people who have had experience of our services as customers and who are committed to helping us improve those services.
What is most important to us is that Board members share our core values and objectives, possess an inquiring mind and demonstrate a willingness to challenge.
All positions are voluntary but reasonable expenses to facilitate attendance at meetings will be paid. Induction and further training will also be provided.
You can also find out more about our activities by vising our website atrium-homes.co.uk or the SHR website housingregulator.gov.scot
An opportunity to make a positive impact on peoples’ lives and community
Caledonia Housing Association is one of Scotland’s leading social housing providers and has been recognised as one of the top UK Housing Associations to work for, with the vision of providing “Homes and Services that make life better”. We are committed to providing high quality affordable housing, building new homes and transforming customer services, across the 8 local authorities in which we operate, employing approximately 200 staff.
Caledonia is a financially strong organisation with exciting opportunities ahead of us, so it’s a great time for someone looking for a career defining opportunity to expand their strategic leadership
experience within an organisation with a strong social purpose and progressive people culture.
This Executive Director of Operations follows a recent review of our Executive Structure, with the aim of enhancing the strategic capacity of Caledonia’s senior leadership team. The newly created Executive Director of Operations role reports directly to the CEO and will work closely with the Caledonia Governing Body, deputising for the Chief Executive as required.
About the role
The Executive Director of Operations will be responsible for strategic leadership and oversight of all aspects of housing operations, including: frontline customer service, housing management, property investment programmes, repairs and cyclical maintenance, support services, new build and regeneration projects.
You will collaborate closely with the executive team and our Management Board to develop and execute strategies that provide an exceptional customer service to over 5,600 social housing tenants and 2,300 home owners across Scotland, while increasing the supply of affordable housing and developing sustainable communities through significant investment, new build and regeneration programmes.
What you will bring
As an established strategic leader, you will bring experience of working directly with executive teams and management boards to support, shape and influence strategic decision making.
You will possess exceptional skills in leadership and strategy with experience of leading complex, multi-disciplinary teams to deliver business transformation and great customer service.
A place where everyone can thrive
The Executive Finance Director is a Hybrid Role, which means you will work flexibly from a range of sites including: working from home, at Caledonia Group Offices, or on a mobile basis to be near customers or assets.
Supporting the health and wellbeing of our people, and an inclusive culture where everyone feels valued is fundamental to who we are.
As a Caledonia Housing Group employee, you will enjoy a fantastic range of benefits including:
- 36 days annual leave (increasing with service)
- Sector leading pension scheme, matched up to 12% by us
- FREE membership of a healthcare cash plan, including cover for dependents
- Paid Volunteering Day
- Generous executive car allowance
- Employee Counselling Service
- Enhanced benefits for maternity, paternity and adoption leave
Caledonia strives for equality of opportunity in all its activities and encourages applicants from all sections of the community.
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