About Us
Change Mental Health is a leading national mental health charity providing non-clinical, person-centred support to
people in communities across Scotland. With over 50 years’ experience, we are fighting for a future where no one
faces mental illness alone. We are changing society by changing attitudes, fighting stigma and influencing
government to ensure a better of quality of life for those affected by poor mental health and mental illness. As
a charity supporting over 10,000 people year, we believe everyone should have access to the support they need,
when they need it and in a way which works best for them.
Change Mental Health is determined to be the leading source of information, advice and guidance on mental health and
mental illness in Scotland. We want to make sure that everyone has the tools they need to make the right
decisions for themselves and for their families.
About the Role
The role of the Research and Content Officer is instrumental in ensuring our goals through being information and
research led. The role will work across multiple teams at Change Mental Health to source, summarise and
disseminate appropriate research, as well as developing, fact-checking and composing content for our various
communications channels. Content will follow best practice and meet industry standards of being user-friendly,
accessible, on brand and discoverable on search engines. This educational content will align with our values to
inform the public about the extent and broad nature of mental health and mental illness.
The role will sit within the Policy, Public Affairs and Communications team, actively working with the team to source
research opportunities, support our wider internal and external communications work, and evidence the impact we
create as an organisation.
The Research and Content Officer will closely collaborate internally to ensure our internal and external training is
leading edge, supporting funding and tender applications, and working with services to meet their research and
content needs for delivery where appropriate.
Additionally, the role will work with external stakeholders – including academic partners – to collaborate on
research and to ensure that Change Mental Health is meeting its mission, vision and strategic outcomes.
What we are looking for
This role would suit someone who loves learning and sharing knowledge. You will have a passion for mental health, an
eye for detail, and will be able to link academic to practical impact and service delivery. You will be an
excellent copywriter and familiar with academic research and its practices. You will enjoy providing knowledge
and understanding to others, be an excellent team player who can lead innovations independently, while having a
solid ability to forge and cultivate powerful relationships – both internally and externally.
Key Responsibilities:
- Sourcing and disseminating up-to-date research in an informative and accessible manner.
- Creating,
managing, updating and developing the information and resources on our website to a high and professional
standard.
- Using existing and developing new communications channels, alongside the Head of
Communications and Communications Officer, to disseminate information, news and advise (where appropriate) on
developments in the mental health and mental illness fields.
- Working with the Communications team to
develop the organisational Communications Plan, while ensuring that all communications are of high quality and
information and research informed.
- Building working relationships with, and networking with, academics,
policy professionals and the third sector to develop new partnerships and research
opportunities.
- Actively developing opportunities to be part of research bids to further knowledge in
mental health and mental illness.
- As a result, build on our new Research Strategy.
- Working with
Change Mental Health’s National Advice and Support Service and Mental Health UK’s Digital team to manage, update
and develop the Scottish relevant copy of the Mental Health and Money Advice website to a high professional
standard.
- Keeping abreast of and highlight breakthroughs and developments in mental health
research.
- Researching changes to mental health and benefit legislation, plus update the content of the
appropriate websites to reflect those changes.
- Developing a sound understanding of the perspectives of
people affected by mental illness, including families, carers and supporters of people with mental illness to
ensure the content produced meets the needs of appropriate audiences.
- Building working relationships
with people with lived experience of mental illness, or who care for someone with mental illness, and reflecting
this information within our content.
- Building excellent working relationships with staff across the
organisation, to feed information into our website content.
- Producing engaging content such as crafting
real-life stories and developing our Insights section.
- Working with the Head of Quality and Improvement
and relevant personnel to demonstrate and evidence the impact of Change Mental Health through relevant reports
and tools.
- Working with the Strategic Projects, Development and Growth directorate in helping to ensure
that our internal and external training is best practice.
- Working with our services to understand their
research and content needs, ensuring that services are evidence-informed, by building positive relationships
with them to demonstrate lived experience.
- Working with the wider Policy, Public Affairs and
Communications department to deliver on the Change Mental Health strategy, influence policy and evidence
impact.
- Work with the Fundraising team to deliver research contributing towards funding and tender
applications.
- Proactively attending relevant events across Scotland.
- Additional duties and
projects as required.
Key Skills & Experience
Essential:
- Relevant qualifications or equivalent experience and skills.
- Be able to demonstrate a working knowledge
of engaging in or working with research.
- An excellent writer
- Able to communicate effectively and
manage expectations.
- Exceptional attention to detail and able to work to deadlines.
- Able to work
autonomously as a self-starter and work as part of a wider team.
- Able to network and identify
opportunities to collaborate with organisations.
- Excellent project management skills and demonstrable
experience of managing multiple stakeholders to achieve agreed shared objectives.
- An ability to pull
together reports.
- Strong analytical skills and the ability to interpret and present data and research in
an engaging manner.
- Be able to demonstrate communications experience/expertise.
- A solid
understanding of Search Engine Optimisation (SEO).
- Personable, engaging and outward looking.
- A
‘can do’ attitude.
- Commitment to the values of Change Mental Health.
- Successful applicants for
this post will require a Basic Disclosure Scotland (this will be arranged by Change Mental Health during before
you start your role).
Desirable:
- Demonstrable understanding and empathy towards mental health problems and a passion for mental health
- A
degree
- Some experience in using a content management system (CMS), such as WordPress.
Benefits
- 24/7 access to an award-winning Employee Assistance Programme providing free legal, financial, and medical advice as well as support with life’s challenges.
- A 35-hour working week
- Travel season ticket loan.
- A great work life balance with flexible and blended working environment.
- Access to purchase a Blue Light Discount Card
- Cycle to Work Scheme
- Enhanced sick pay and leave entitlements.
- Generous 37 days’ holiday.
- 2 paid Mental Wellbeing days.
- Professional development including funded opportunities.