Looking for an opportunity to work for a flexible and family friendly organisation with good pay and conditions?

SCVO is the membership organisation for the voluntary sector in Scotland and we take pride in being a good employer. Our staff can work a blend of office and home working and flexible working requests are a ‘day one right’.

We are seeking an experienced Technical Support Engineer to join our dynamic IT team. Your role is crucial in ensuring smooth operation of systems and applications, providing comprehensive assistance across networks, servers, cloud, desktops, and more. You'll also support our Managed IT service for the voluntary sector, delivering support remotely and on-site to our partners.

Your expertise and strong communication skills will be crucial in delivering technical assistance while maintaining a customer-focused approach that aligns with our values and service standards.

Join us and be part of a team committed to making a difference in the IT landscape of the voluntary sector.

We strive for a fair and transparent interview process; if you are successful and selected for interview, we will share our interview questions with you at least 3 days before the interview date.

We have three 12 month, fixed term contract opportunities within our Knowledge and Learning team within the Scotland Directorate.

These are exciting opportunities to join our small team as a Knowledge and Learning Officer, working on a variety of projects to provide informed insight on a range of grant-making themes.

As part of our Knowledge and Learning Team here in Scotland, you will work alongside Funding, and Communication and Engagement teams, as well as Knowledge and Learning colleagues across the UK. The role is flexible and varied, responding to the needs of colleagues and stakeholders to lend research or policy expertise, facilitating engagement events and sharing findings and recommendations.

A key aim of this work is to gather and analyse qualitative and quantitative data from our funding programmes and the policy landscape to shape funding decisions and priorities.

You will be able to see the ‘bigger picture’ of our grant-making work and apply creative approaches to identify and embed learning across geographic and thematic areas.

You will have sound critical thinking, thematic analysis and research skills and an ability to convey effective, impactful information for a variety of audiences.

You will be sensitive to ethics in research design and implementation.

As part of the role you will host and facilitate learning events, both in person and online, and therefore you’ll have sound facilitation and networking skills. Occasionally you will have the opportunity to work with grant-holders, external partners and other funders, requiring excellent communication and relationship-building skills.

You will be collaborative in nature and enjoy working proactively and in partnership with colleagues across the fund. An open, supportive and flexible team working approach is necessary.

You will be adept at managing a busy and varied workload.

You will often be responding to short notice requests for information and guidance, while balancing longer term research/report writing and presentation.

You will be curious to explore and test new ideas and ways of working, to ensure our funding reaches those at greatest need. As such an awareness of public policy, Equity, Diversity and Inclusion (EDI), and participation methods would be useful.

Familiarity with digital communication tools would be advantageous.

Interview Date: Week commencing 22nd April in Glasgow

Location: This role is based in our Glasgow office, however we have a flexible, hybrid approach to working. The role will entail occasional travel and potentially overnight stays. Should you have a question on work pattern, please ask.

If you would like an informal conversation about the role specifically, please contact: Lucy McDonald, Head of Knowledge and Learning, lucy.mcdonald@tnlcommunityfund.org.uk

Any questions about the recruitment process, please email: recruitment@tnlcommunityfund.org.uk

Essential criteria

Experience of gathering and sharing evidence to inform learning, including applying qualitative research methods and techniques.

Strong communication and facilitation skills, with experience of holding discussions that enable a range of people to share and discuss ideas.

Excellent report writing skills, and an ability to present information in an engaging and creative way.

A supportive, and responsive, team player with experience of working collaboratively and in partnership to deliver objectives.

Desirable Criteria

An understanding of quantitative research methods, and how they can be used to support qualitative analysis of data.

Familiarity with digital tools that support and enhance how information is captured and conveyed.

Relationship management skills and ability to develop a range of stakeholders and networks to widen the reach of your work.

Knowledge or awareness of the context of the third sector, and key policy and contextual trends which impact communities across Scotland and the UK.

Equity, Diversity and Inclusion

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.

We also believe our people should represent the communities, organisations and individuals we work with. That’s why the National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)

Purpose of role: This role will recruit, train and co-ordinate dissemination of the East Dunbartonshire Health and well being status information which has been gathered through the NHS Greater Glasgow and Clyde Adult Health and Wellbeing Survey. The dissemination of the information will be delivered through Health & Wellbeing volunteers within and to communities and then to support small projects that arise as a consequence of that engagement.