Easterhouse Citizens Advice Bureau is looking for a Training/Support Worker to join our team. This is a key post within Easterhouse CAB and as such we are seeking a highly motivated and enthusiastic individual who will place the highest priority in delivering a quality advice service to the residents of Greater Easterhouse.

The Training/Support worker will be responsible for the recruitment and training of volunteer advice workers within the bureau. This role will include developing and delivering ongoing training for all staff within the bureau. They will also be required to undertake detailed casework and will provide support and supervision to volunteer advisers and monitor casework. A considerable knowledge of money advice and welfare benefits is essential as is the ability to carry out research work.

The successful candidate will have proven experience in developing, co-ordinating and delivering training, an eye for detail, excellent communication skills, organisational skills and IT skills. They will also have the ability to prioritise workloads and to work on their own initiative.

Some evening and/or weekend work may be necessary.

Easterhouse CAB are seeking a highly motivated and enthusiastic individual who will place the highest priority in maintaining and promoting a quality service to the residents of Greater Easterhouse. The advice session supervisor will provide support and supervision to volunteer advisers and monitor casework on a daily basis.

The successful candidate will have excellent communication skills and current experience in advice giving. They will have a sound knowledge of welfare benefits and money advice as well as the ability to prioritise workloads, work on their own initiative and motive others.

As the charitable subsidiary of West of Scotland Housing Association (WSHA), Willowacre Trust aims to tackle social and economic disadvantage and positively impact tenancy sustainment within the communities served by WSHA. Our values (respect, inclusivity, integrity, improvement and support) shape how we act, our decisions and the services we provide.

Our staff are at the heart of our business and we support them to be their best, with 84% of our staff saying WSHA is a good place to work. We provide a friendly, inclusive environment and - dependent on the role - the flexibility of a hybrid model of working (mix of home and office). Staff also benefit from a generous holiday allowance of 40 days. We know that to deliver outstanding customer service, we must ensure our staff are happy, healthy and motivated and we put a strong focus on staff wellbeing which is reflected with our gold accreditation for Healthy Working Lives. All staff also have free access to a comprehensive Employee Support Service.

We are currently recruiting for the newly-created role of Advice Services Coordinator, which is part-funded by Independent Age’s Boosting Advice fund for a fixed-term of three years (until July 2027).

Accountable to our Community Services Manager, the Advice Services Coordinator you will manage and co-ordinate the Willowacre Trust Advice Services Team, ensuring the delivery of high-quality advice services to tenants and communities. Duties will include overseeing a team of Advice Officers (Money Advice, Energy Advice, Digital Participation, and Wellbeing Advice); casework of a senior nature, contributing to funding bids, promoting Willowacre Trust’s values to a wide range of customers and stakeholders, and supporting the delivery of the Willowacre Trust Business Plan.

We are looking for someone who shares our values and will use them to guide the way they work on a daily basis.

You should:

• Have knowledge and experience of leading and managing an Advice Services team, ensuring high standards of performance and service delivery
• Be able to maintain accurate and up-to-date client database and case management records
• Be able to develop and maintain effective working relationships with both internal and external stakeholders, including external advice services, partners, and funding bodies

We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief. We are particularly interested to hear from applicants with a disability, or from a black or minority ethnic background.

Disabled applicants who meet the essential criteria will, where possible be granted an interview under the Disability Confident scheme

Applications are invited for the above post.

The Adviser will deliver an holistic advice and support service aimed at clients seeking money advice but principally to those in a family group and on a low income. Money advice will include benefits checks, benefit applications, income maximisation and may include debt management.

Responsibilities are to conduct interviews, face to face, with clients and by telephone, explore clients’ circumstances, support in submitting on-line applications and provide additional support where appropriate e.g. the Scottish Welfare Fund. Promote the service externally.

The person must complete (or have completed) an Adviser Training Programme, have a sound knowledge of Social Security Benefits, especially Universal Credit, have knowledge and experience of dealing with enquiries involving multiple debt, work as part of a team and have case management skills.