Office Manager

  • Full time
  • £23,500 – £27,500
  • Stirling
  • Closing 1st May 2020

  • Advertised from 25th March 2020
  • Depending on experience and skills


  • Do you want to be part of a growing and vibrant organisation?
  • Do you enjoy managing, motivating and growing a team?
  • Would you like a job whose working hours can be flexed around you?
  • Would like a job that allows you to give something back to your community?

We have an exciting opportunity for an Office Manager to lead and develop a small team (currently six people). This follows significant investment in the transformation of our credit union. We’ve introduced new products and services, new processes and new technology, supported by a range of third-parties (e.g. providing IT Support). But there is still much to do!

We’re looking for an Office Manager who is passionate about what they do, innovative and optimistic, and committed to delivering a great service.

We need an Office Manager who has previous experience leading a team, preferably in a leadership role in customer services operations. The Office Manager will be instrumental in helping us identify and implement improvements to improve service, reduce cycle times and control costs. The Office Manager will play a key role in the continued development and growth of the credit union.

As Office Manager, you will be responsible for all aspects of office operations and specifically will manage all staff and volunteers in our Member Services team. This team provides the full range of application processing and account administration services to members. You will also support the Board of Directors and will be invited to attend our monthly board meetings.

The Jobholder will have proven operations management experience, relevant customer service skills, will be competent in using IT (such as Microsoft Office), with an exemplary work record.

Stirling Credit Union will support training and attendance at meetings and conferences relevant to the work of the Credit Union.

About Us

Stirling Credit Union is a financial cooperative. From our office in Stirling’s city centre, with the aid of a sophisticated online and mobile capability, we serve a large geographical area across central Scotland.

We are experiencing rapid growth, stimulated by a recent and ambitious transformation covering our products, services and technology. That’s why we’re seeking an Office Manager with the passion, experience and vision to lead and grow our small team of paid part-time staff and volunteers.

As Office Manager, you will be supported by our highly capable and involved board of directors and a small, friendly, committed office team.

On behalf of members, our office fulfils membership and loan applications, manages savings accounts, makes loans and collects repayments on loans – supported by significant process automation.

During the current COVID-19 emergency, our technology infrastructure (IT and telephones) is enabling full home-working for staff and volunteers.

Application notes

To apply for this position, please complete the application form, which is available for download from or by contacting Member Services on 01786 437090 or emailing An up to date CV should be provided with the application form.

The deadline for applications is 5pm on Friday, 1st May 2020. However, strong applicants will be followed up quickly. Due to the current restrictions, interviews will be by video conference call.