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Top job! Director of Operations

  • Full time
  • £67,199
  • Based in Edinburgh – travel required throughout Scotland
  • Closing 27th April 2020

  • Advertised from 6th April 2020
  • + £4,045 car allowance


ARK is a major provider of Care and Support to people with long term and enduring conditions such as learning disability, mental health issues, dementia and autism. As a housing association we are one of the smaller providers. Our aim is to ensure that those who use our services get the very best out of ARK to enable them to live a good life and to provide the best quality of housing to our tenants, some of whom we provide support to.

As a member of the Executive Team (ET), reporting directly to the CEO, your role will be accountable for the customer facing services to ARK tenants and service users via the Housing Services and Care and Support teams. You will be responsible for ensuring that ARK provides tenant services and care and support services of the highest standard, which are safe; compliant; cost effective and responsive to the needs of tenants and service users.

This is one of two new roles at Executive team level following a major piece of work where ARK have reviewed and developed the Business Plan for the next 5 years and beyond. This is an exciting time to join the team where you will have the opportunity to review and determine what resources you require to deliver your plans and work within an already well established Executive team.

The aim of the revised business plans is to:

·Have a reputation for excellence and be recognised as a high quality provider of housing and care

·Be known as an excellent employer where employees will enjoy rewarding careers

·Build our technological and digital capability to support a successful business

·Have in place Leadership to create a culture of excellence throughout the business

Your role will be critical in delivery of these aims andwill lead the delivery of all operations at the customer interface to ensure the highest standard of customer service. Your role will have a key focus upon communication and engagement and building digital communications with our customers; ensuring staff resources operate efficiently and have the competencies to deliver the highest quality of housing and care services to our customers; leading on all regulatory requirements relating to housing and care services; leading on the development of ARK’s continuous improvement approaches and further developing the Care and Support business to achieve financial sustainability.

We are looking for dynamic and passionate individualsthat have significant prior experience operating at a senior management level in a Housing and/or Care related role with excellent knowledge of the regulatory environment in which ARK operates. If you have extensive experience in delivering improvements to the lives of tenants and service users, then we would like to hear from you.

Application notes

If you believe you meet these requirements and are interested in applying for this exciting opportunity with a long standing, successful organisation, please send your application to by Monday 27th April 2020.

Please note, we are aiming to hold interviews around Mid May 2020, subject to change.