The SPSO is the final stage for complaints about organisations providing public services in Scotland. From July 2020 we will be taking on a new function as Independent National Whistleblowing Officer which will set the standards for complaints about the application of the local NHS whistleblowing processes, including examination of the decision-making and outcomes of the whistleblowing complaint.
Working with the INWO Team Manager, you will be responsible for delivering an efficient, effective and independent service to investigate whistleblowing complaints. You will play an active, positive and supportive role within the INWO team investigating and making decisions on whistleblowing complaints in line with relevant guidance and process, handling incoming enquiries and providing relevant, up to date information.
To be successful in this role, you will have a lively analytical mind and the sound judgement needed to make fair, consistent and just decisions. You will be able to demonstrate first class customer service through your empathetic but impartial approach. Your excellent communication skills will allow you to sensitively liaise with whistleblowers and NHS authorities whilst protecting confidentiality of those involved in the complaint.
If you are interested in joining an organisation that enjoys challenge and strives for continuous improvement, please visit our website at spso.org.uk/working-us for an application pack or contact 0131 240 2979 or firstname.lastname@example.org for further information.
Closing date: 12 noon, Wednesday 25 March 2020
Interviews: 2nd and 3rd April 2020
We are an equal opportunities employer.
Please note we regret that we are unable to consider applicants previously unsuccessful at interview.