We are currently recruiting for a new Chief Officer to lead Kincardine and Mearns Citizens Advice Bureau. The Board of Directors have developed an exciting new strategy, in which there is a greater emphasis on digital delivery, positive stakeholder engagement, marketing and community fundraising and our new Chief Officer will be expected to lead the team to carry out that strategy and vision.
The Chief Officer is responsible for ensuring both the smooth operation of all bureau services and in driving the strategy forward to ensure that KAMCAB continues to develop and deliver a high quality advice and information service. This will include ensuring that there are effective finance, HR and quality assurance processes in place. The Chief Officer will lead and encourage a supportive working culture and ensure that teams are empowered to deliver the highest quality service to clients. The ability to build and maintain effective relationships and partnerships with stakeholders is an essential part of this post.
Kincardine & Mearns CAB is a small bureau but has a large impact on our local community. So far in the 2019/20 year we provided advice on over 3000 occasions and achieved £2.5 million in client financial gain. We strive to maintain high levels of client satisfaction; in our last client satisfaction survey 100% of clients said they were satisfied with the advice given and 100% said they would use the service again.
Enquiries are across a wide range of fields, and clients expect high quality advice and on what are, at times, highly complex matters. The main enquiries at the present time relate to problems with welfare benefits, money and debt, employment, consumer issues, housing and family and personal situations. We would be unable to deliver this service without our team of 30 volunteers and 12 members of paid staff.
For an informal discussion about the role contact Jane Adams firstname.lastname@example.org
Please return your completed application pack to Karen.email@example.com by 5pm on 19th April.
Interviews: 27th April 2020