This vacancy has now closed

Relief Helpline Call Handlers

  • Part time
  • Sessional
  • Edinburgh
  • Closing 17th March 2020

  • Advertised from 26th February 2020
  • £15.36 per hour. Night shifts and mixed shifts.


Scottish Women's Aid is the lead organisation in Scotland working towards ending domestic abuse and other forms of violence against women. We play a vital role in campaigning at national and international level and lobbying for effective responses to domestic abuse, including ensuring that women and children with experience of domestic abuse get the services they need when they need them.

Would you like to be part of a vital helpline service for people with experience of domestic abuse and forced marriage?

Scottish Women’s Aid is recruiting for Relief Helpline Call Handlers for Scotland’s Domestic Abuse and Forced Marriage Helpline, with mixed shift and night shift contracts available.

With excellent communication skills, you will respond effectively and sensitively to calls, emails and web chats from a wide range of people. You will have an understanding of the dynamics of domestic abuse and forced marriage, and demonstrate strong computer admin skills as well as the ability to work on your own initiative. Ideally, you will have experience of working or volunteering for a helpline or violence against women service.

The Helpline operates a 24-hour rota with day, evening and night shifts. With a flexible approach, you will work on a relief basis, paid hourly, covering shifts for staff absence and/or during busy periods.

Relief Helpline Call Handlers will benefit from induction and training, access to ongoing learning and development opportunities, staff pension and other benefits.

Application notes

Download the application pack on our website and return your application form to

Successful applicants will be subject to a PVG check, paid by Scottish Women’s Aid.

SWA is committed to promoting equality and diversity. Applications will be accepted from women only under Schedule 9, part 1 of the Equality Act 2010.

Application deadline: 4pm on Tuesday 17th March 2020.

Interviews will be held week commencing 23rd March 2020 with day and evening interviews available.