This vacancy has now closed

Disability Assistance Case Manager (Glasgow)

  • Full time
  • £25,367 – £28,341
  • High Street, Glasgow
  • Closing 25th February 2020

  • Advertised from 30th January 2020
  • Hours - Around 37.00 per week. Permanent.
  • IRC81314


We are currently seeking applications for a number of Disability Assistance Case Managers within Social Security Scotland. This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

These posts sit within the Scottish Government’s newly created Executive Agency, Social Security Scotland, and is an exciting opportunity to be at the forefront and development of our Disability Assistance services.

In September 2018, Social Security Scotland successfully began to administer the first wave of devolved benefits, with further benefits due to be delivered by the Agency as and when they come online. We believe that social security is a human right and we are working towards delivering a new Social Security system that ensures clients receive the financial support they need, whilst being treated with dignity, fairness and respect.

These are important roles and will impact on how Social Security Scotland delivers these new services and is perceived by the people of Scotland. By making decisions on applications, you will need to consider whether enough evidence has been provided to make a robust and defendable decision and to be able to provide clear explanations to clients about the outcome of their application.

Main Duties

As part of the Operational Delivery team, you will play a crucial role in providing a top quality service to the people of Scotland whilst maintaining the ethos that staff and clients must be treated with dignity, fairness and respect. The main duties include but are not limited to:

·Provide feedback to colleagues within a supportive learning environment.

·Work with colleagues to continuously improve the service we provide to the people of Scotland.

·Assess applications for Disability Assistance and determine if you can make a decision at that stage, or if further evidence will be required.

·Explain the outcome of applications to clients.

·Summarise more complex cases when looking for input from Medical advisors.

Essential Criteria

1.Experience of considering legislation or using rules to reach a decision or conclusion.

2.Demonstrate resilience when dealing with challenging circumstances.

3.Ability to manage workloads in a fast paced, demanding environment.

4.Be able to communicate effectively.

Provisional Dates for Sift and Assessment

To be confirmed.

Minimum Time in Post and Development Opportunities

The successful candidate will be expected to remain in post for a minimum of three years unless successful at gaining promotion to a higher Band or Grade.


We will be running workshops to give further information on working at Social Security Scotland, our application process and the Disability Case Manager.

Please register at the link below:

Dates for these are 31st January, 7th February, 13th February 2020

Additional Information

Applicants must discuss their intention to apply with their current line manager to help ensure release dates can be agreed.

In the event that one or more of the successful candidates is unable to take up the post or further posts are required, a reserve list of successful candidates will be kept for up to 12 months.

Application notes

For further information on this vacancy, please contact Stephen Cousins on 07900165584 or by email To apply please complete the online application form at:

Closing Date - 25 February 2020 at midnight