The Robertson Trust is one of the leading grant-making charitable trusts in Scotland. Our overall aim as an organisation is to improve the quality of life and realise the potential of people and communities in Scotland. In 2018/19, the Trust awarded over £18 million in grants to Scottish charities and bursaries to students at university and further education college. In late 2019, The Barracks conference centre and charity hub was opened in Stirling adding to the existing charity hub and meeting room space available in Robertson House, Glasgow. In 2020 we will be introducing a new strategy for the organisation.
To work as part of a team to ensure a consistently high standard in how visitors and telephone calls are welcomed to Robertson House, Glasgow and maintain the meeting room booking system.
·The Robertson Trust require an experienced Receptionist / Administrator reporting directly to the Facilities & ICT Manager. As our Receptionist / Administrator is the first point of contact for visitors and incoming calls, to be successful in this role you must be professional and approachable with a ‘happy to help’ and ‘can do’ attitude, always providing excellent customer service. The role is to ensure that reception runs smoothly as well as dealing with admin and facilities elements of the role. Flexibility to work additional days on an ad hoc basis to cover holidays / illness at Glasgow and Stirling sites.
You will be responsible for the following:
·Welcoming visitors in a courteous, friendly and professional manner directing them accordingly
·Operate switchboard directing incoming calls in a prompt and professional manner
·Maintain safety and security by complying with procedures and regulations, and controlling access - manage visitor logbook and issue visitor badges and security fobs
·Manage booking system for the Barracks Conference Centre and all meeting rooms for both internal and external users
·Support tenants by distributing incoming mail and deliveries
·Manage contractors, by gathering tenders and ensuring quality of work
·Chief Fire Warden and First Aider (training provided)
·Ensure reception area is tidy and presentable
·Various adhoc duties, as required
·Proven work experience as a Receptionist or front of house role
·Excellent communication and organisational skills
·Excellent time-management skills and ability to multi-task
·Ability to be resourceful and proactive when issues arise
·Have a professional, flexible and adaptable attitude
·Composed under pressure
·Proficiency in Microsoft Office
·Experience of room booking software (VenueOps or similar) - desirable
What you can expect:
·35 days holiday per calendar year FTE
·Pension - 10% employer contribution or 14% if employee contribution is 7%
·Death in Service 4 x salary or 8 x salary if employee contribution to pension
To apply please email firstname.lastname@example.org with your CV and a covering letter explaining how you are suited to this role and why you want to work for The Robertson Trust. Applications without a cover letter will not be considered.
Closing date for applications is Monday 17th February 2020 and first interviews will take place during week commencing 24th February 2020.