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Senior Client Adviser

  • Full time
  • £29,274 – £30,300
  • Glasgow
  • Closing 7th February 2020

  • Advertised from 23rd January 2020
  • 35 hours per week. Permanent. Starting Salary: £29274 - £30,300 after 6 month probation


Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

We are recruiting for a creative and organised Senior Client Adviser to join our team in Glasgow.

The Role:

The scope of this role is to work as part of the Migrant Help Asylum Services team and to provide a professional service which includes the provision of advice and guidance in addition to providing assistance with the completion of support applications. The post holder will be required to provide briefings to eligible asylum seekers. As the role is varied and multi-functional in nature, there is a requirement that the post-holder will need to address the changing local business needs periodically and will re-prioritise work as necessary. The post-holder will work consistently to ensure the continuous local development of the advice service; he/she will ensure that all advisory processes and procedures are efficient, professional and consistent at all times. The post holder is expected to contribute to the overall success of the Organisation in accordance with Migrant Help's aims, objectives, vision and values.

Essential Criteria:

  • A good general level of education is essential
  • Demonstrable competence in a people management role, at supervisory level
  • Experience of providing advice and information within an organisation
  • Working with people in sensitive and emotionally demanding situations
  • Demonstrable experience of working face to face with members of the public
  • Experience of working, communicating and engaging with others in a multi-cultural environment.
  • Experience of undertaking advocacy in a sensitive manner
  • Excellent Customer Care Skills with meticulous attention to detail
  • Demonstrable administrative and organisational skills
  • Proven ability to prioritise and work on your own initiative whilst respecting boundaries
  • Ability to plan, review, work and deal with deadlines and conflicting priorities
  • Excellent computer skills, particularly MS Office applications
  • A compassionate and “can-do” attitude

Desirable Criteria:

  • Ability to speak any additional languages
  • Experience of working in the voluntary sector

Due to the nature of this role, the successful candidate should expect some travel/out of hours’ work may be required by prior arrangement, therefore, flexibility and willingness to accommodate this need is a pre-requisite. The successful candidate will also be required to work an “Out of hours” service.

The post-holder requires a Protecting Vulnerable Groups (PVG) check and a Counter Terrorism (CTC) check.

Therefore the applicant must:

  • hold a valid, full current 10-year British passport; full EU passport or have indefinite leave to remain in the UK
  • provide full UK address history for the last five years

Application notes

To download a Job Description and to apply go to:

Closing Date: 7 February 2020

As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.