Night Welcome Worker

  • Full time
  • £19,343
  • The Pleasance Lifehouse - Edinburgh
  • Closing 17th December 2019


  • Advertised from 3rd December 2019
  • Plus the 10% night pay allowance

Role

The Pleasance Lifehouse is seeking a highly motivated and dynamic Night Welcome Worker to assist homeless individuals with achieving better lives. The centre is a homeless accommodation situated in Edinburgh’s city centre. It is a progressive, forward thinking project that offers a wide range of support services to its clients.

Key Responsibilities include offering front of house services to clients, ensuring they are signed in or out where required and their queries are handled in a professional manner, referring them to support staff where required. In addition you will:

  • Accurately record messages, conduct follow up telephone calls, update log books, handover and H&S records etc.
  • Work with clients to resolve conflict using de-escalation skills where appropriate
  • Complete building checks which may include patrols of the building
  • Carry out some admin, cleaning and laundry duties

The successful candidate will be able to demonstrate motivation towards supporting vulnerable clients to achieve focussed and positive life outcomes. You will be eager to work within the ethos of The Salvation Army, with good customer service and time management skills and the ability to prioritise workload.

Benefits: 25 days annual leave + bank holidays; a contributory pension scheme; season ticket loan; an employee assistance programme

Appointment subject to satisfactory references, proof of right to work in the UK and a satisfactory Disclosure check.

Application notes

For further details and to apply please visit The Salvation Army’s website.

Closing date: 17 December 2019

Interview date: TBC

CVs will not be accepted

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