goodmoves

Based within the communities of Edinburgh, East Lothian and Midlothian you will provide a mentoring service to women who are being liberated from custody and to women who are serving a community based sentence. You will establish a positive relationship with women and work one to one to support them to build capacity, enabling them to reintegrate positively within their community.

This is a diverse and multi-disciplinary role involving strong partnership working and effective communication skills.

The Shine partnership programme is led by Sacro. Access to Industry are a partner. This role is employed and managed by Access to Industry.

Purpose of Your Job

To lead the delivery of our contracts at a local level, ensuring teams engage with participants in line with eligibility criteria and support programme start delivery

Principal Accountabilities / Key Result Areas

• Lead, motivate, develop and performance manage the team to continuously improve and increase their capability and deliver against their targets.
• Performance manage a team of engagement advisors in line with internal budgets and funder expectations
• Ensure engagement plans are in place for team to deliver on monthly basis
• Support team to use various methods of engagement including social media etc.
• Ensure customer service standards are understood and observed by all Advisers (e.g. through Adviser observations and coaching) so that all customers are provided with the same high standard of service that maximises their chances of securing sustainable employment.
• Undertake regular reviews with Advisers, prioritising those who are underperforming so that all advisers have the capability to deliver according to our customer service standards.
• Manage day to day contact with key stakeholders at a local level, maintaining a positive working relationship to ensure we receive sufficient customer flows to deliver according to service level agreements.
• Promote positive brand recognition by engaging with stakeholders and local providers
• Ability to support a performance team using a multi-site / outreach approach
• Manage the office(s) to ensure appropriate physical and human resources exist to ensure performance is delivered to quality, compliance and contractual requirements.
• Ensure advisers maintain paperwork and customer records to ensure the customer journey is documented in accordance with our quality standards.
• Ensure compliance with our company policies (including Health & Safety, Safeguarding and Data Security) so all teams operate in a way that protects customers and colleagues at all times.

Knowledge and Experience

• Experience of working in a customer focused, results driven environment
• Experience of/ability to coach and performance manage a team in a similar environment
• Experience of/ability to understand key financial drivers from the P&L
• Knowledge of the local labour market
• Knowledge of recruitment legislation
• Knowledge of appropriate IT systems.

Key Interfaces

Internal; Performance Managers, Advisers, Internal service providers

External: Customers, Key stakeholders, other external bodies (e.g. Local Authority) Employers.

We are looking for an innovative, creative person who is able to provide a 5 Stage Supported Employment Service as part of our team delivering the All in Edinburgh service.

You will need a commitment to changing the lives of people with Disabilities and long term heath conditions.

Experience of delivering the 5 stage model would be beneficial, but not an essential, but we would expect you to know what it is before we meet you. (HINT We are very likely to ask about it at interview)

The role gives you the opportunity to join a successful, supportive team which makes a massive difference.

So why are we looking for a new team member?

Well ... one of the team is off to have all sorts of new adventures, which gives you the opportunity to join us on ours.

We are recruiting an experienced Administrator who has operated in a compliance focused environment to join our HQ team in Paisley. You will be fully competent with Microsoft packages and will have responsibility for the coordination and management of compliance, quality and performance ensuring internal and external contractual requirements are met. As and when required, you will also support the Scottish MD with administration tasks.

Please see attached the full Job Description and Person Specification