To work as a member of a Housing First Team, which aims to offer support to single homeless women, providing
permanent housing directly to street homeless individuals with ongoing assertive but flexible support, with a
strong focus on harm reduction and sustainable tenancy within the community.
You will be employed by DWA and seconded to the Housing First team. Women only need apply under Schedule 9 (part 1)
of the Equality Act 2010. You will be required to provide creative permanent housing solutions, whilst providing
support consistent with the internationally recognised Housing First Fidelities:
- People have a right to a home
- Flexible support is provided for as long as is needed
- Housing and
support are separated
- Individuals have choice and control
- An active engagement approach is
- The service is based on people’s strengths, goals and aspirations
KEY TASKS & RESPONSIBILITIES
- Ensure a high quality support programme is delivered which emphasises client choice and control and meets the
needs of clients and funding bodies in terms of positive outcomes.
- Ensure client input into the
programme is maximised by co-ordinating a range of effective participation methods including but not limited to
group work, meetings, surveys and interviews.
- Carry out any client checks, planning and risk assessments
- Ensure effective case management, multi-agency working, periodic reviews etc. take place
according to relevant policies (e.g. Lead Professional). This will be achieved both through file monitoring and
active participation in client reviews where required.
- Liaise with Programme Co-ordinator and Service
Manager and any funding body or team in the preparation of case reports and statistical reports, whilst
maintaining all relevant records including monitoring post support progress
- Be responsible for
implementing and ensuring compliance with the Equality and Diversity legislation.
- In liaison with the Project Coordinator and where appropriate, ensure compliance with contractual Key
- As directed by the Project Coordinator, ensure that all approved Quality
Management and Information Systems are implemented and utilised within your specific area of
- Contribute to the preparation and response to both internal and external inspections as
part of the management team, taking the lead within specific areas of programme.
- Stay up to date with
and work within regulations, policy, procedures and best practice in all fields relevant to their
- Be passionate and driven with the ability to lead programme delivery in specialist areas in line
with the challenges of working within the voluntary sector.
- Be proactive in maximising outcomes which
will demonstrate quality and effectiveness in all aspects of the programme.
- Carry out any client checks, planning and risk assessments as required.
- Regularly update on your
specialised area of responsibility which is domestic abuse, providing recommendations for ongoing service
- Take a lead in service development in the specialised area including supporting other staff
in their area of work.
- Ensure client consultation is included and integral in service development
initiatives in the specialised area.
- Take a lead in complex cases in the specialist area or where
specialist knowledge and expertise is required.
- Work as part of a specialist team to deliver a specific
programme of support.
- Where appropriate, complete and review client assessments including risk
assessments, within contractual time frames and ensure person centred and outcome focussed support plans are
created in accordance with Project Requirements.
- Conduct regular client support plan reviews within
contractual time frames and ensure clients are meeting their identified goals in accordance with Project
- Design and deliver a range of in-house support provision which clients can opt into
thereby promoting individual choice and designed to achieve successful outcomes for clients.
signpost clients to external providers where their identified support needs cannot be met through in-house
- Adopt a multi-agency approach to supporting clients including co-ordinating case conferences,
involving other support providers in assessments and reviews and ensuring effective outcomes for
- Use motivational interviewing as one of a broad range of approaches to working with people in
order to achieve change and help clients maximise their potential
Developing our Team
- Work with clients, ensuring the actions within support plans and other activities around the support of clients
are addressed in a timely, professional and appropriate manner.
- Ensure good communication with
volunteers and other staff working with clients so they are aware of and involved in addressing the needs of
clients as defined by their support plans.
- Proactively pursue own personal development of specialist
area, ensuring you are fully up to date with current good practice, legislation, service delivery and policy in
the field, including maintaining an awareness of practice and professional qualifications in the specialist
- Play an active role in supervision and appraisal with manager.
- Develop competences in
decision making, IT, communication, case management, motivation, listening, and delegation of work and
- Demonstrate their skills, knowledge and development by cascading relevant training
- Provide information and support on a consultancy basis to the team on issues relating to
- Support and develop volunteers, this may include on the job training, mentoring and day
to day monitoring of allocated tasks.
- Regularly update on your specialised area of responsibility, providing recommendations for ongoing service
- Through the support planning process ensure that Tenure requirements are met, maintained,
monitored and updated
- Ensure service development in the specialised area is in partnership with clients
and in line with both National and local strategy and make appropriate recommendations for improvements to the
- Attend agreed appropriate internal and external networks, forums and meetings in
the specialist area including DWA monthly team meetings.
- Support colleagues to respond to women
experiencing domestic abuse through consultation and ongoing mentoring
Value for Money
- Through the support planning process ensure client benefits are maximised and personal payments are made as part
of a budget plan
- Work as part of the overall service team to ensure the most effective use of financial
and other resources.
- To participate in ensuring the programme provides safe and secure accommodation for clients, in accordance with
legislation, established codes, customs and practices.
- To assist clients to prepare for and locate
suitable long-term accommodation.
- To provide support to women experiencing domestic abuse on DWA Support
- To accept referrals and liaise, where appropriate with the referral agency.
- To assess the suitability of
clients through interview and offer placements accordingly.
- To support clients in understanding and
abiding by their occupancy agreement and organisational protocols.
- Where clients are assessed as high
risk refer the case to MARAC
- Maximise opportunities to refer client’s perpetrators of domestic abuse to
the MATAC process
- To participate in training, supervision and appraisal. To arrange and attend monthly supervisions.
consult with the Project coordinator regarding training needs.
- To build constructive and realistic relationships with clients, participating in the programme.
encourage clients to participate in as wide a range of activities and interests as possible.
- You are
required to successfully hold a PVG for adults and children and meet regulatory requirements of SSSC
undertake any other duties deemed necessary by the Project Coordinator or the Consortium.
This job description cannot cover every issue or task that may arise within the scope of the post. The post-holder
will be expected to carry out other duties from time to time which are broadly consistent with the duties as
To find out more and to apply, please see our website dundeewomensaid.co.uk/vacancies.php
Closing date: 8:00am on Monday 16th December 2019