2x Specialist Support Workers (Domestic Abuse)

  • Full time or Part time
  • £25,300
  • Dundee
  • Closing 16th December 2019

  • Advertised from 25th November 2019
  • 1x FT 35 hrs p/wk & 1x PT 28 hrs p/wk. Salary pro rata for PT post. 3 year contract with possible extension.


To work as a member of a Housing First Team, which aims to offer support to single homeless women, providing permanent housing directly to street homeless individuals with ongoing assertive but flexible support, with a strong focus on harm reduction and sustainable tenancy within the community.

You will be employed by DWA and seconded to the Housing First team. Women only need apply under Schedule 9 (part 1) of the Equality Act 2010. You will be required to provide creative permanent housing solutions, whilst providing support consistent with the internationally recognised Housing First Fidelities:

  • People have a right to a home
  • Flexible support is provided for as long as is needed
  • Housing and support are separated
  • Individuals have choice and control
  • An active engagement approach is used
  • The service is based on people’s strengths, goals and aspirations


Empowering People

  • Ensure a high quality support programme is delivered which emphasises client choice and control and meets the needs of clients and funding bodies in terms of positive outcomes.
  • Ensure client input into the programme is maximised by co-ordinating a range of effective participation methods including but not limited to group work, meetings, surveys and interviews.
  • Carry out any client checks, planning and risk assessments as required.
  • Ensure effective case management, multi-agency working, periodic reviews etc. take place according to relevant policies (e.g. Lead Professional). This will be achieved both through file monitoring and active participation in client reviews where required.
  • Liaise with Programme Co-ordinator and Service Manager and any funding body or team in the preparation of case reports and statistical reports, whilst maintaining all relevant records including monitoring post support progress
  • Be responsible for implementing and ensuring compliance with the Equality and Diversity legislation.

Achieving Excellence

  • In liaison with the Project Coordinator and where appropriate, ensure compliance with contractual Key Performance Indicators.
  • As directed by the Project Coordinator, ensure that all approved Quality Management and Information Systems are implemented and utilised within your specific area of responsibility.
  • Contribute to the preparation and response to both internal and external inspections as part of the management team, taking the lead within specific areas of programme.
  • Stay up to date with and work within regulations, policy, procedures and best practice in all fields relevant to their work.
  • Be passionate and driven with the ability to lead programme delivery in specialist areas in line with the challenges of working within the voluntary sector.
  • Be proactive in maximising outcomes which will demonstrate quality and effectiveness in all aspects of the programme.

Providing Opportunity

  • Carry out any client checks, planning and risk assessments as required.
  • Regularly update on your specialised area of responsibility which is domestic abuse, providing recommendations for ongoing service improvement.
  • Take a lead in service development in the specialised area including supporting other staff in their area of work.
  • Ensure client consultation is included and integral in service development initiatives in the specialised area.
  • Take a lead in complex cases in the specialist area or where specialist knowledge and expertise is required.
  • Work as part of a specialist team to deliver a specific programme of support.
  • Where appropriate, complete and review client assessments including risk assessments, within contractual time frames and ensure person centred and outcome focussed support plans are created in accordance with Project Requirements.
  • Conduct regular client support plan reviews within contractual time frames and ensure clients are meeting their identified goals in accordance with Project Requirements.
  • Design and deliver a range of in-house support provision which clients can opt into thereby promoting individual choice and designed to achieve successful outcomes for clients.
  • Effectively signpost clients to external providers where their identified support needs cannot be met through in-house provision.
  • Adopt a multi-agency approach to supporting clients including co-ordinating case conferences, involving other support providers in assessments and reviews and ensuring effective outcomes for clients.
  • Use motivational interviewing as one of a broad range of approaches to working with people in order to achieve change and help clients maximise their potential

Developing our Team

  • Work with clients, ensuring the actions within support plans and other activities around the support of clients are addressed in a timely, professional and appropriate manner.
  • Ensure good communication with volunteers and other staff working with clients so they are aware of and involved in addressing the needs of clients as defined by their support plans.
  • Proactively pursue own personal development of specialist area, ensuring you are fully up to date with current good practice, legislation, service delivery and policy in the field, including maintaining an awareness of practice and professional qualifications in the specialist area.
  • Play an active role in supervision and appraisal with manager.
  • Develop competences in decision making, IT, communication, case management, motivation, listening, and delegation of work and interpersonal skills.
  • Demonstrate their skills, knowledge and development by cascading relevant training internally.
  • Provide information and support on a consultancy basis to the team on issues relating to domestic abuse
  • Support and develop volunteers, this may include on the job training, mentoring and day to day monitoring of allocated tasks.

Encouraging Growth

  • Regularly update on your specialised area of responsibility, providing recommendations for ongoing service improvement
  • Through the support planning process ensure that Tenure requirements are met, maintained, monitored and updated
  • Ensure service development in the specialised area is in partnership with clients and in line with both National and local strategy and make appropriate recommendations for improvements to the Project Coordinator.
  • Attend agreed appropriate internal and external networks, forums and meetings in the specialist area including DWA monthly team meetings.
  • Support colleagues to respond to women experiencing domestic abuse through consultation and ongoing mentoring

Value for Money

  • Through the support planning process ensure client benefits are maximised and personal payments are made as part of a budget plan
  • Work as part of the overall service team to ensure the most effective use of financial and other resources.

Other Duties

  • To participate in ensuring the programme provides safe and secure accommodation for clients, in accordance with legislation, established codes, customs and practices.
  • To assist clients to prepare for and locate suitable long-term accommodation.
  • To provide support to women experiencing domestic abuse on DWA Support Line


  • To accept referrals and liaise, where appropriate with the referral agency.
  • To assess the suitability of clients through interview and offer placements accordingly.
  • To support clients in understanding and abiding by their occupancy agreement and organisational protocols.
  • Where clients are assessed as high risk refer the case to MARAC
  • Maximise opportunities to refer client’s perpetrators of domestic abuse to the MATAC process


  • To participate in training, supervision and appraisal. To arrange and attend monthly supervisions.
  • To consult with the Project coordinator regarding training needs.


  • To build constructive and realistic relationships with clients, participating in the programme.
  • To encourage clients to participate in as wide a range of activities and interests as possible.
  • You are required to successfully hold a PVG for adults and children and meet regulatory requirements of SSSC
  • To undertake any other duties deemed necessary by the Project Coordinator or the Consortium.

This job description cannot cover every issue or task that may arise within the scope of the post. The post-holder will be expected to carry out other duties from time to time which are broadly consistent with the duties as detailed above.

Application notes

To find out more and to apply, please see our website dundeewomensaid.co.uk/vacancies.php

Closing date: 8:00am on Monday 16th December 2019