We are looking for an excellent Operations Manager with the desire to provide a high quality, customer focused service within the Home Energy Scotland advice centre in South East Scotland. The service is at the forefront of tackling climate change and fuel poverty, delivering advice on energy efficiency, renewable technology and transport.
You will be an experienced people manager with a motivational and coaching style that will inspire the whole team and support managers and specialists to perform to their full potential. With proven leadership skills, you’ll be committed to delivering projects and programmes with challenging targets and timings to a high standard.
You will drive delivery of exceptional customer service, developing effective processes to support the team to deliver advice to a large volume of customers via a range of channels, including telephone, events and digital.
You will have a curiosity to analyse outcomes to deliver continuous improvement, informing our direction as we strive to support our customers with a wide range of services including advice, referrals to other services, and home visits.
As a member of the Home Energy Scotland South East Facilitation Team, the Operations Manager has a fantastic opportunity to work closely with the Centre Manager and Marketing and Communications Manager to lead a team of 35 staff.
This opportunity offers a challenging and stimulating position in the environmental and charity sector focussed on the Scottish Government’s Energy Efficient Scotland programme.
Changeworks is Scotland’s leading environmental charity delivering solutions for low carbon living. A trusted expert with over 30 years’ experience. Funded by the Scottish Government, we deliver Home Energy Scotland advice centres in South East Scotland and Highlands and Islands on behalf of Energy Saving Trust.
To apply, submit your completed application form to firstname.lastname@example.org quoting reference SE OM.
Closing date for applications: 9am, Monday 9 December 2019
Interview process: There will be a two-stage interview process. First interview will take place on Thursday 12 December 2019 and the second interview will take place Wednesday 18 December 2019.
Changeworks ~ delivering positive low carbon living