The Pleasance Lifehouse is seeking a highly motivated and dynamic Night Welcome Worker to assist homeless individuals with achieving better lives. The centre is a homeless accommodation situated in Edinburgh’s city centre. It is a progressive, forward thinking project that offers a wide range of support services to its clients.
Key Responsibilities will include offering front of house services to clients ensuring they are signed in or out where required and their queries are handled in a professional manner, referring them to support staff where required. You will accurately record messages, conduct follow up telephone calls, update log books,
handover and H&S records etc. You will work with clients to resolve conflict using de-escalation skills where appropriate. In addition, you will complete building checks which may include patrols of the building, as well as carrying out some admin, cleaning and laundry duties.
The successful candidate will be motivated to support vulnerable clients to achieve focussed and positive life outcomes, working within the ethos of The Salvation Army. You will have excellent customer service and time management skills with the ability to prioritise your workload.
Appointment subject to satisfactory references, proof of right to work in the UK and a satisfactory Disclosure check.
For further details and to apply please visit The Salvation Army’s website.
Closing date: 20th November 2019
Interview date: Week beginning 25th November 2019
CVs will not be accepted.
Promoting equality in the workplace.