Service Coordinator

  • Full time
  • £19,276
  • Midlothian
  • Closing 16th October 2019

  • Advertised from 3rd October 2019
  • Hours per week: 35. Fixed term contract until 31st March 2020 with possible extension
  • REQ0000027BZ


Are you looking for a versatile role in Health and Social Care that helps you support people in need in your community?

About the role

The British Red Cross are looking for an enthusiastic and proactive individual to join our Independent Living team as a Service Coordinator. This exciting position is for someone who has excellent interpersonal and communication skills and is able to lead and motivate people.

Working as a Service Coordinator, you will be responsible for building strong positive relationships and liaising with statutory and voluntary organisations. You will assist and support older people to join local community groups. You will be evaluating and analysing the outcomes of the services, monitoring the service delivery, ensuring service health and safety, evaluating progress, overseeing record-keeping, recruiting, engaging and managing volunteers.

About the team

The Independent Living (IL) & Crisis Response (CR) service (IL/CR) supports people in the space between hospital and home and responds to the needs of people in crisis following an emergency; maintaining an extensive network of external relationships across health, social care, and emergency services.

We are committed to delivering a person-centred service and enabling service users to achieve their personal outcomes. These may include enhanced quality of life, increased confidence and independence, and an improved sense of choice and control.

We also focus on improving personal dignity, feelings of safety and improved recovery after trauma or illness through services such as Support at Home and Transport Support.

About the person

As our successful candidate, you will have the following:

  • Educated to GCSE level (or equivalent by experience)
  • IT literate
  • Understanding of how to improve service quality for the benefit of users
  • Full driving licence holder and access to vehicle are essential for this role
  • Willingness to work flexible hours
  • Ability to deal with queries in a diplomatic, professional and confidential manner

Application notes

For further information and to apply please visit our website

Application closing date 16/10/2019