This vacancy has now closed

Housing Adviser

  • Full time
  • £23,239
  • Glasgow
  • Closing 14th November 2019

  • Advertised from 31st October 2019
  • Fixed term contract until 30th June 2022


Do you have proven experience of advice work, with a specific focus on housing issues, money and debt and welfare benefits? Then join us as a Housing Adviser and you could soon be providing vital advice to our clients in the Glasgow area.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

Shelter Scotland provides a free telephone Helpline and has advice and support Hubs located in Glasgow, Dundee, Aberdeen and Edinburgh, each offering a range of services including money and debt advice and legal advocacy and representation. The ‘Our Journey Home’ project is trialling a new approach to preventing children and families across Glasgow from becoming homeless. Delivered jointly by Aberlour Child Care Trust and Shelter Scotland and funded by the National Lottery Community Fund, the project will meet the unique needs of highly vulnerable families affected by acute housing insecurity.

About the role

As an Adviser, you’ll be providing advice on all areas of housing law, homelessness, money and debt and welfare benefits and specialist casework related to these areas. You’ll also undertake work on aspects of complex advocacy cases with the support of a Senior Adviser or Team Leader. Coordinating the completion of personal housing plans with families will be important too, as will working in partnership with the Aberlour Child Care Trust. Conducting initial interviews, agreeing clients’ needs, writing case plans, liasing with other agencies and keeping accurate records – all are part and parcel of this interesting and varied role.

About you

To succeed, you’ll need demonstrable relevant experience, a proactive, collaborative and client-focused approach, sensitivity to other needs and the communication skills it takes to positively influence others. We’ll also be looking for a flair for getting to the root of client’s underlying issues and persuading them to change their views. Someone who is happy to challenge the status quo when appropriate, you enjoy actively contributing new ideas and approaches too. What's more, you have good typing skills and are proficient using Microsoft Office applications and case management systems.


We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

Safeguarding is everyone's business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Application notes

Closing date: 14 November 2019 at 11.30pm

To find out more about the role and the benefits of working for Shelter Scotland pleasevisit our website. Apply to be part of our advice team and be the change you want to see in society.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.