This vacancy has now closed

Top job! Head of Service Delivery and Improvement

  • Full time
  • £47,948 – £52,741
  • Edinburgh / Glasgow
  • Closing 8th November 2019

  • Advertised from 16th October 2019
  • 35 hours a week. Permanent.


Are you passionate about delivering great services? Do you have expertise in leading teams to improve processes and deliver excellent customer care? You may be just the person we are looking for.

There are over 40,000 organisations in the voluntary sector in Scotland, employing over 100,000 paid staff across a huge range of specialisms, activities and locations. As the national membership body for voluntary and community organisations our purpose is to support, promote and develop a confident and sustainable voluntary sector in Scotland, by delivering services, giving the sector a voice at a national level and promoting and supporting innovation and improvement.

We deliver payroll services to over 400 organisations. We help our customers fill hundreds of jobs every year and we run Community Jobs Scotland which helps create over 700 jobs a year. We want to make these services even better, more joined up and expanding, so that the charities and voluntary sector organisations we support can focus on the people and communities they exist to serve.

To help us achieve this we have created a new senior post and we are keen to hear from people with experience of delivering and improving high quality services, who can make the most of digital technology and take our services to the next level. It would help if you had a good understanding of the voluntary sector, and it’s crucial your values are as important to you as the bottom line.

Application notes

Please download an application form and return to by 12 noon on the closing date

Closing date: Friday 8th November 2019 (by 12 noon)

Interview date: Monday 18th November 2019