- Advertised from 7th October 2019
- Full time and part time salaries ranging from £17,508 - £20,068. A variety of working patterns are available which can include day shift, evenings, weekends and within our residential project waking night shifts.
Role
Are you caring, compassionate, enthusiastic and committed to supporting people in the community or within our residential project?
Do you have….
- A commitment to delivering high quality support
- Strong communication, interpersonal and IT skills
- An ability to work independently in the community and as part of a team
- SVQ 2 or 3 in Health & Social Care or a commitment to undertake a SVQ
·Registration with the Scottish Social Service Council (SSSC) or a commitment to become registered.
- Flexibility to work on a rota basis, including days, evenings and weekends.
·A full UK driving licence with access to a car is essential for working in the community, as travel throughout the service area is required
…Could this be you?
CATH offers a range of employee benefits, including:
- Travel expenses
- Fully funded SVQ training on completion of probationary period
- Company sick pay scheme on completion of probationary period
- 31 days’ holiday per annum, pro rata for part-time hours
- Company mobile phone
- Company pension scheme
- Payment of PVG and SSSC registration
- Fully paid induction and shadowing with experienced workers
Previous experience working in social care or the housing sector would be an advantage but this is not always necessary. Our ideal candidate is someone with enthusiasm, a caring nature and willingness to learn as full training, support and ongoing development will be provided.
If you would like a rewarding career with a living wage employer and want to be part of a team creating better futures please apply now.
Application notes
This is ongoing recruitment with regular interviews scheduled throughout the year
To request an application pack contact: enquires@cath-org.co.uk 01738 580188
Please indicate your preference for full or part-time on your application form
Scottish Charity No: SC021740
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Our innovative education, employment, housing and well-being services address individual needs and help homeless people transform their lives.
About the role
Crisis is currently recruiting for a PRS Tenant Support Officer in Edinburgh to assess, advise, and support people who are experiencing homelessness to identify, establish, and sustain tenancies in the private rented sector.
Postholder will be responding to city of Edinburgh council referrals to assess eligibility and assist people who are homeless to access and sustain Private Rented Sector tenancies. You will provide high quality information, advice and guidance about the appropriate services and support for people accessing the service, and work in partnership with these services where required.
About you
The ideal candidate will have excellent knowledge of housing and homelessness legislation in Scotland. To be successful in this role you will need to demonstrate the ability to advocate effectively and have experience working with vulnerable and disadvantaged groups. You will have demonstrable knowledge of the welfare benefits system and will be able to provide high quality information, advice, and guidance around housing, preferably to IAG qualification level 2, or a relevant coaching qualification.
Benefits
As a member of the team you will have access to a wide range of employee benefits including:
- Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
- Mandatory pension scheme, with an employer contribution of 8.5%
- 25 days’ annual leave which increases with service to 28 days
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
We require an enthusiastic and motivated person with good communication and administrative skills to provide admin support to our busy office team. You will cover a wide range of admin tasks including reception, answering and dealing with calls to and from housing associations and clients re. packs, arranging deliveries and collections for packs and donations of household items, petty cash, maintaining filing systems, recording data, updating social media, monitoring and ordering supplies as well as helping assemble packs when necessary, light cleaning duties and offering support to staff and volunteers across the organisation. In house training will be provided and if applicable there is the possibility of studying for a Modern Apprenticeship.
A Job Description is available for download below.
Closing date: 2nd January 2020 at 11.30pm. Interviews: 14th and 16th January 2020
Do you have a good understanding of social and/or economic policy issues and a proven ability to undertake policy development or campaigning work on specific issues in a wider context? Then join Shelter Scotland as a Policy Advocacy Officer and you could soon be playing a vital role in helping us to deliver positive change for those affected by the housing emergency in Scotland.
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
Our Campaigns and Policy Team is part of Shelter Scotland’s Communication and Policy function. It is responsible for developing policy positions and campaigns on housing and homelessness issues and engaging with partners, decision-makers and our supporters who are critical to the success of our campaigns. As well as formulating proposals for policy change and responding to Government policy initiatives, we work closely with Shelter Scotland services and other teams such as Marcomms and Digital.
About the role
Your challenge will be to identify policy and campaigning issues by maintaining knowledge of relevant policy areas critical to Shelter Scotland’s strategic objectives. We’ll also rely on you to monitor issues emerging from our services, as well as external policy and political agendas, and to develop new campaigning and policy ideas and solutions. Carrying out research, producing high quality policy outputs and advocating our policy positions to a range of audiences – all are aspects of this interesting and varied role. Put simply, you’ll help fight the housing emergency through policy, advocacy and influencing, thus achieving long-term change on the ground for those experiencing homelessness and bad housing.
About you
Familiarity with housing and homelessness policy would be useful, but is not essential. However, you must have a good understanding of how the Scottish Government, the Scottish Parliament and Scottish Local Authorities are formed, operate and develop new policies. You’ll also need experience of linking policy outputs to communications activities, campaign objectives and the wider political context – linked to a theory of change. A flair for analysing evidence, assessing policy options and developing new ideas for policy or campaigning initiatives is important too. And, when it comes to working in partnership with other teams/departments within an organisation in order to take forward projects with a clear focus on objectives, again, you have what it takes.
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.
Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.
To find out more about the role and the benefits of working for Shelter Scotland please visit our website. Apply to be part of our Campaigns & Policy team and be the change you want to see in society.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Client Support Adviser
- Full time or Part time
- £25,367 – £28,341
- Aberdeenshire, Dundee, East Ayrshire, Highlands, Moray Orkney, Shetland
- Closing 7th January 2020
This role sits within Social Security Scotland, an Executive Agency of the Scottish Government.
We believe that Social Security is a human right and we are working to make sure people get what they are entitled to whilst being treated with dignity, fairness and respect.
In addition to our headquarters in Dundee and administrative base in Glasgow, we will be delivering our services in local communities across Scotland. This role provides an exciting opportunity to deliver a face to face support service based on the principles of dignity, fairness and respect to clients who need it, when they need it and where they need it.
As daily travel may be involved, possession of a full driving license which enables you to drive in the UK is required. If you don’t hold a full driving license you should describe at your interview how you would fulfil the requirements of the role across the area, including visits to remote areas, using other means of transport.
As a Client Support Adviser you will provide clients with one-to-one support and help them understand what devolved benefits they are entitled to, help them complete applications, support people through the process and any follow up actions relating to their case, including signposting clients to other sources of support and advocacy when required.
This position would be ideal for someone who can work independently, has excellent inter-personal skills, is passionate about people and is focused on providing an excellent service to Scotland’s citizens.
Qualifications Required
For jobs in Band B you must hold a minimum of 3 Highers or equivalent qualifications or evidence of working in a challenging customer service environment, taking responsibility for delivering high quality customer-focused services ensuring client needs are fully met.
Other qualifications equivalent to these may also be acceptable. If you are in any doubt please contact the Recruiting Manager to discuss.
Main Duties
This is an important role within the agency completing a range of duties to ensure that we provide an excellent service to Scotland’s citizens by; ensuring clients are able to access help and advice to claim the benefits they are entitled to, they are supported throughout the application process and they are able to enjoy a positive experience of the Scottish social security system.
- Actively listening to and providing clients with empathetic one-to-one support and help them understand what devolved benefits they are entitled to, help complete applications, support people through the process and any follow up actions relating to their case.
- Manage your own workload and diary to optimise your day, securing personal information and ensuring value for money.
- Act as a role model who demonstrates Social Security Scotland’s values; ensuring that clients are dealt with sensitively, appropriately and with fairness, dignity and respect.
- Actively engage and build trust with the community, voluntary and other organisations to raise awareness and promote the uptake of benefits in order to maximise household incomes.
- Ability to work in a shared environment, maintaining strong and effective working relationships to continuously improve the quality of our service based on user’s experience.
- Provide accurate advice, personally escalating complex enquiries and complaints.
- Ability to keep abreast of the changes to the Social Security and Welfare Benefits system, undertaking training on benefits when required.
- A self-starter with the ability to travel to carry out home and outreach visits, work independently and work as part of a team.