Job Purposes & Core Details
- work to the service and organisation's aims and values and promote the citizenship of the people we
- ensure the delivery of a consistent high quality of service to people who use Turning Point
Scotland's services and in so doing contribute to the provision of the highest possible quality of social
care support which meets the service specification.
- work with the Service Manager to lead, direct and
manage the day to day operations within the service and provide line management support to the staff
- operate at an advanced level of social care practice, which includes taking a higher level of
responsibility for service delivery and development, staff management, and a leadership role.
- work to
the company's values - Because People Matter
- undertake CPD (continuous professional development),
including management and leadership training and use appraisals and supervision fully.
- keep your
registration and membership to relevant professional bodies up to date and valid.
- undertake any
outstanding require qualification for registration, or if not working in a registered service qualify at SVQ
Level 4 Health and Social Care or SVQ3 with relevant additional units at SCQF level 7 relating to supervision
- undertake any other duties or responsibilities as may be deemed appropriate to the post
by the Service Manage or Operations Manager.
Main duties and responsibilities
Support to people who use services - To:
- ensure the provision of support and assistance in accordance with their support plans and the service
- work in line with and promoting the SSSC Codes of Practice and the relevant Care
- be responsible for both directly undertaking initial and on-going assessments of people we
support and of overseeing team members to do so.
- manage staff to advise people we support in accordance
with the service aims.
- deliver or oversee key work for a person or people who have complex or multiple
- maintain professional confidentiality and boundaries at all times both with people being
supported and and with the team.
- support and assist people who we support in crisis situations, and/or
manage a physical risk or behaviour likely to cause incidents, in accordance with the support plan or service
- travel within the service area you are contracted for and supporting the travel and
transportation of people who we support in accordance with their support plan (mobility, own car, service
vehicles, public transport etc).
- have an good understanding of the causes and effects of social
exclusion as is relevant to the service and area in which you work.
- promote peer work and the value of
lived experience through providing support to peer support workers, TPS connects and volunteers.
Planning, policies and record keeping - To:
- devise, review and update support plans, record events and observations and keep appropriate records as required
in the service both directly and managing staff to do so.
- ensure that a good standard of paperwork is
prepared for service user reviews and attend reviews as appropriate.
- plan and co-ordinate elements of
support in accordance with the support plan.
- prepare and implement risk management plans, and follow and
update risk assessments, ensuring they are up to date.
- work with data in line with the data protection
act and support staff to do likewise.
- work and comply with standard operation (finance, operational,
health and safety and human resources) and service procedures including service user finances both as an
individual and a manager.
- audit and cross check service user finance when appropriate.
that staff expenses and service costs are kept to a minimum.
- review and audit to ensure team members are
keeping records and plans as required.
- arrange for rota/supports when required.
Interactions with other people - To:
- manage and supervise teams on a day to day basis providing guidance, instruction and direction.
and supervise other staff administering or prompting medication, if required, and ensure that medication
protocols are adhered to.
- manage staff and volunteers/those on placement to comply with the SSSC Codes
- provide informal and formal support, feedback, induction, engagement period reviews,
supervision and appraisal to staff.
- undertake formal absence management processes and return to work
meetings with employees with the support and guidance of your line manager.
- undertake fact finding
processes and performance management plans with employees with the support and guidance of your line
- promote a collegiate approach, team working well within the context of a diverse
- manage and resolve conflict promptly and raise or report issues appropriately using the correct
internal processes and encourage team members to do likewise.
- communicate with people we support
families' and provide guidance to team members around this.
- liaise with workers from other agencies
and provide guidance to team members around this.
- manage others to comply with, and the service to meet
with, the relevant legislation and National Care Standards.
- support others to ensure they comply with
SSSC Codes of Practice.
- liaise with landlords and similar others on behalf of people we support if
required and provide guidance to team members around this.
- be aware of health and safety and make a
management contribution to keeping the work environment, colleagues, community, people who use services and
yourself safe. This includes health and safety audits in line with policy.
Leadership - To:
- provide leadership to staff to support people we support in accordance with their support plan, the principals
of citizenship and to maintain records correctly.
- assist the service manager to prepare information and
the service for inspections/audits or similar to contribute to these processes.
- provide on-the-job
training and/or coaching to new staff.
- lead on a specific part of the service such as group work or
health and safety.
- provide leadership and positive role modelling to continuously seek service
development, reflect on practice and identify improvements.
- contribute to Turning Point Scotland as an
organisation through attendance at specialist forums, delivering training or similar.
- keep abreast of
the sector 'big picture', operational environment and changes.
- appropriately challenge
oppressive or potentially abusive behaviours or practices.
- undertake positive change
Miscellaneous - applies only in certain services
- to undertake sleepovers, overnight and weekends working and occasionally participate in people who we support holiday's as required.
- to ensure the service\location's stock or goods are in place and replenish/order as required.
- to undertake training that may be technical or specialised that will benefit the service.
- to provide technical testing services (BBV/swab and similar) and/or to train others in emergency, risk reduction action and medications.
- to be responsible for the dispensing of medication, in particular, when supervising dispensing.
- to be the most senior graded worker in charge of the service for most of the time when at work.
- to perform lone working for significant lengths of my work time undertaking tasks that require a high level of independence and initiative.
- to provide reports, witness testimony, recommendations for criminal justice or social work decisions/situations.
- to have a good understanding of welfare in relation to how it will impact on your service user group.
Closing date: 20th September 2019
Interviews will take place Friday 20th September
To find out more and to apply, please see our website.