Multi Digital Adviser

  • Full time
  • £22,969 – £25,202
  • Dundee
  • Closing 18th June 2021

  • Advertised from 21st May 2021
  • 35 hours per week. Fixed-term contract until 31 March 2022 (may be continued subject to funding)


Dundee Citizens Advice is an independent and innovative advice organisation, providing holistic advice and support to local people.

About the job

We are expanding our team and are looking for a client-focused individual with experience of providing welfare benefits advice, to join us as a Multi Digital Adviser. In this role you will help ensure our clients get the support they need face to face, by telephone, e-mail, video conferencing and webchat in locations throughout Dundee.

The successful candidate will demonstrate relevant experience and knowledge of the wider welfare benefit system including Universal Credit, demonstrating strong oral and written communication skills. We are also looking for a proven ability to work effectively and well organised. Proficiency using a range of IT tools to carry out your work, including case management systems, online claims’ services and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.

Employee benefits

Dundee Citizens Advice Bureau offers excellent terms and conditions, including a total of 40 days leave and a pension scheme with a 3% employer contribution. Dundee Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.

Application notes

An application pack can be downloaded from the links below or please contact Lisa Brand at Please note that the post is subject to the disclosure of criminal history information.

Closing Date: 18th June 2021

Interviews: 30 June and 1st July 2021