This vacancy has now closed

Bureau Triage Support Assistant

  • Full time
  • £20,642 – £22,341
  • Dundee
  • Closing 18th June 2021

  • Advertised from 21st May 2021
  • 35 hours per week. Fixed-term contract until 31 March 2022 (possible extension if funding secured)


Dundee Citizens Advice is an independent and innovative advice organisation, providing holistic advice and support to local people.

About the job

We are looking for a client-focused experienced telephone triage support assistant to join our ever expanding team. This role is our front line contact, answering our busy helpline and dealing with a range of tasks, such as managing clients waiting times and expectations, arranging and co-ordinating appointments with both generalist and specialist advisers, taking and relaying messages and providing administration support to our Session Supervisor.

The successful candidate will be an all-rounder, with exceptional organisational and multi-tasking skills. You will have relevant experience, excellent customer service skills and demonstrate strong oral and written communication skills. Proficiency using a range of IT tools to carry out your work as well as a sound knowledge and proven experience of databases, websites, social media and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.

Employee benefits

Dundee Citizens Advice Bureau offers excellent terms and conditions, including a total of 40 days leave and a pension scheme with a 3% employer contribution. Dundee Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate

Application notes

An application pack can be downloaded from the links below, or please contact Lisa Brand at Please note that the post is subject to the disclosure of criminal history information.

Closing Date: 18th June 2021

Interviews: 30th June & 1st July 2021