This vacancy has now closed

Client Advisor

  • Full time
  • £20,864 – £23,032
  • Dundee
  • Closing 11th May 2021

  • Advertised from 28th April 2021
  • Around 37 hours per week. Permanent
  • IRC87497


Good with people? Enjoy helping others? You could be just who we are looking for.

Social Security Scotland is looking for outgoing, friendly and enthusiastic people to join a team that helps the people of Scotland access the benefits they are entitled to. You might be from a customer service background in hospitality or travel or in a retail job that provides customer care or advice. Or perhaps you’ve been volunteering for a charity or working for a third sector organisation. It could be your first job or you are returning to the workplace after a break.

Whatever your age or experience, as long as you are good with people and want to help make a real difference to people’s lives, we are happy to hear from you.

As a Client Advisor you will be helping people to understand the benefits they are entitled to and how to access them, you will engage with clients via telephone, web chat or emails, building rapport through your excellent communications skills, being adaptable to changing priorities. We treat each other with dignity, fairness and respect and we extend that to every contact we have with our clients too.

You will work as part of a team and be given full training on all aspects of the role, including systems and technology required, before you start. We will also give you the ongoing support and development you need to succeed.

Application notes

Closing Date: 11 May 2021 at midnight

To find out more about the role and how to apply, please visit our website.