Service Manager - Greater Glasgow & Clyde Overdose Response Team

  • Full time
  • £30,724 – £34,410
  • Inverclyde, Renfrewshire, East Dunbartonshire, East Renfrewshire
  • Closing 26th April 2021

  • Advertised from 8th April 2021


The Greater Glasgow and Clyde Overdose Response Team (GORT) is a rapid response to near-fatal overdose which provides a short, focused period of support to each person. GORT assertively connects individuals with mainstream alcohol and other drug services (maximum 3 interventions).

This 12-month test of change is delivered in partnership with Simon Community Scotland on an assertive outreach basis across Glasgow’s three localities, Accident & Emergency Departments and city centre.

We address other potential barriers including information and data sharing; prescribing arrangements, and rapid access to mainstream alcohol and other drug services.

We will aim to increase engagement with alcohol and other drug services and provide a template which the Drug Deaths Taskforce could roll out to other areas.


Service Delivery

  • Maintain the continuing relevance of services to individuals’ needs and purchaser requirements by ongoing planning, monitoring and evaluation.
  • Where a need or an opportunity is identified, assist in the development of new services
  • Maximise stakeholder involvement in service and business planning
  • Ensure that equality of opportunity is reflected in all aspects of service delivery

Quality Assurance

  • Ensure agreed standards of service delivery in compliance with relevant legislation, National Care Standards and purchaser requirements.
  • Develop, promote and monitor quality assurance systems appropriate to the needs of the individual/Service and organisational requirements
  • Ensure compliance with the Scottish Social Services Council Code of Practice.
  • Ensure that stakeholder processes are managed

Staff Management

  • Be responsible for and ensure the appropriate support, supervision and appraisal of staff.
  • Develop, monitor and evaluate staff communication and support systems.
  • Develop, monitor and implement supervision and appraisal systems for staff.
  • Ensure that all Turning Point Scotland policies and procedures are adhered to.
  • Recruit, develop and ensure the provision of relevant induction for staff and continuing learning opportunities

Financial Management/Administration

  • Ensure that records are kept up-to-date and take account of relevant legislation and individuals requirements.
  • Ensure that service records are audited to ensure compliance with organisational requirements
  • Maintain the economic viability of the Service by operating within agreed budgetary requirements.
  • Record information in line with the organisation’s Confidentiality Policy and the Data Protection Act.
  • Monitor, develop and review financial systems that take account of organisational, individual and legislative requirements
  • Assist in the development and negotiation of service budgets

Health & Safety and Property Management

  • Ensure a healthy and safe environment by implementing and monitoring systems that take account of relevant legislation and organisational policies and procedures.
  • Develop and monitor all domestic, maintenance, medication and recording systems in line with organisational policy.
  • Monitor, review and ensure implementation of risk assessment and management strategies within the service.

Learning and Development

  • Maintain, promote and ensure within the service an awareness of current developments in practice and legislation.
  • Participate in relevant internal and external training, identify own, individual and team training and development needs.
  • Ensure that staff receive appropriate training to meet individuals and service needs.
  • Actively participate in and be committed to the supervision and appraisal processes in line with organisational policy.
  • Maintain own recognised and required qualifications.


  • Promote the aims of the Service and Turning Point Scotland.
  • Represent Turning Point Scotland at local level and build positive links with all relevant stakeholders.
  • Develop and maintain effective communication systems between all stakeholders.

Other Requirements

  • Organise your working time to maximise the efficiency of the Service.
  • Undertake on-call, overnight, weekend and rota-working as required.
  • Undertake any other tasks as may be reasonably requested.
  • Undertake registration with the SSSC within the timescale required, where relevant, and maintain this.

Application notes