This vacancy has now closed

Digital Inclusion Officer

  • Part time
  • £25,000 pro-rata
  • Glasgow, Southside or North West (Some Home Working)
  • Closing 12th May 2021

  • Advertised from 28th April 2021
  • 28 hours per week, 4 Days Monday – Friday (3 Day’s Flexible, 1 Day Must Be Friday). Fixed Term End March 2022


Digital exclusion has always been an issue for older adults. Being able to get the cheapest utility deals, bid for more suitable social housing or simply find out about what is going on locally is something many of us take for granted. The COVID-19 health crisis has further highlighted the digital divide between those who have the means to access the resources and opportunities available on the internet and those who do not.

GGG Is excited to be focusing on a broad digital programme to combat Isolation and loneliness within older adults. The aims are to connect older people to each other, to access information and use of the GGG App -this has been newly formed and contains useful updates and entertainment.

This is a role within an expanding team (Including cross departmental working) which will deliver and test a range of existing and new initiatives while embedding the learning across our services.

This role Is suitable for a candidate who Is familiar with the charity sector, have strong IT skills, management skills and great training /communications skills.

Job Purpose

  • To support older adults to develop the skills and knowledge to use the internet. To access information and activities thus combating loneliness and isolation, while supporting the ability to remain independent and connected with friends, family, and wider community.
  • Deputy Management of digital related staff and departmental activity within: Communications, Befriending, Volunteering, Benefits Advice, Careline and Day Centres.
  • To develop solutions to the digital divide and identify participants for online activities and learning initiatives.
  • Training/coaching service users to use internet enabled devices in a group and/or 121 situations. e.g., tablet, iPad, iPhone etc.
  • Support the Digital Project Manager within the delivery of Digital Project's (GGG App updates and content).
  • To administer tablet project device records and user data adhering to GDPR requirements and policies.
  • To conduct questionnaires, surveys, and other data collection for evaluation of new and ongoing initiatives.

Responsible To – Digital Project Manager

Application notes

An application pack is available for download below.

Application Process – Please Email CV and Short Cover Note Detailing Experience for Post - to Fiona Walker (HR Director)

Closing Date – Wednesday 12th May 2021

Interview Date – Friday 21st May 2021