IT Support Officer

  • Full time
  • £25,000 – £32,000
  • Dartmouth Street, London
  • Closing 18th April 2021

  • Advertised from 6th April 2021
  • Contract type: Permanent. Contracted hours: 37.5 hours per week.
  • JOB00000180


Do you want a career in IT with a leading substance misuse charity?

An opportunity has arisen to join WDP’s IT team as an IT Support Officer. This diverse and exciting role will provide the successful candidate with the opportunity to develop and enhance their knowledge and skills. You will become involved in a broad range of activities and tasks to ensure the efficient maintenance of IT services across the organisation.

This role will provide 1st/2nd and 3rd line IT support including project coordination and IT administration. To ensure high standards of customer service by supporting staff and WDP services with a range of IT related requests via the helpdesk ticket system including the following:

  • Providing 1st 2nd and 3rd line IT support when required.
  • Maintain the security and efficiency of WDP’s IT and telephone systems and equipment.
  • Assets management, project coordination,
  • Setting up new PCs/laptops
  • Software installations
  • Network Management
  • Documentation and documentation management
  • Assist Head of IT on preparing reports

The ideal person will have experience of working in an IT environment and able to demonstrate the ability to prioritise and organise their workload. The successful candidate will work closely with a variety of internal and external stakeholders, requiring a personable and accessible approach to communication skills and the ability to establish and maintain strong working relationships.

Working knowledge of Windows Azure/WVD environment, ITIL and project management qualifications are desirable.

As well as above, we are seeking to appoint an individual who can also bring WDP’s core values to the role:

1. Entrepreneurial – you will be driven to facilitate WDP’s expansion and bring innovative ideas to help achieve this.

2. In partnership – you will be a team player and liaise effectively with other WDP staff and partner organisations

3. Strong belief in service users – you will be ambitious for those we help, and this will come across strongly in your practice with service users

4. Community focussed – you will provide and shape services that serve the whole community

Application notes

Closing Date: 00:00, Sunday 18th April 2021

Interview Date: To be confirmed

For an informal discussion please contact: Sri Muthukumaru, Head of IT on 02074213100 (1032)/

For further information, and to apply, please visit our website:

All posts are subject of Disclosure and Barring Service checks.

  • Diversity and Equality
    • WDP are a committed equal opportunities employer and we welcome applications from disabled candidates, and those form minority ethnic backgrounds.
  • Safeguarding
    • WDP is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
  • DBS
    • All posts are subject to a satisfactory Disclosure and Barring Service check prior to the confirmation of any job offer.