Service User Participation & Research Officer

  • Full time
  • up to £27,398
  • Initially home based then Edinburgh or Glasgow office (depending on Covid restrictions.)
  • Closing 23rd April 2021

  • Advertised from 5th April 2021
  • 35 hours per week. Starting salary £27,398 plus contributory pension Fixed term, (maternity cover for up to 11 months)


Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. We want victims and witnesses to be at the heart of everything we do so they have improved health and well-being, feel safer, more secure and informed and that we are an effective organisation, that makes a lasting difference. We aim to do this by adhering to our own organisational values of being supportive, striving for excellence and offering personalised and accessible services and these are reflected in the behaviours expected of all staff and volunteers.

This is an exciting opportunity to join the Performance and Quality Team to progress and achieve strategic goals and improve services for victims and witnesses affected by crime. The role of the Service User Participation & Research Officer will work closely with Operations to enhance the victim centred approach for service delivery. This role will assist in the development of systems to measure and evaluate the impact of our services and will also support various initiatives ensuring all victim groups are represented.

VSS aims to encourage service user participation in all areas of our organisation.

You will be responsible for leading on researching how victims and witnesses of crime are identified and supported across Scotland, ensuring that no group affected by crime is marginalised or unrecognised. This will involve you working with others to influence those responsible for criminal justice.

This post will be subject to a PVG check.

Application notes

To download an application pack, please visit our website: and click on the About Us button. The Current Vacancies page can be found in the Work For Us section.

Completed applications should be returned by 5pm on Friday, 23 April 2021

Interviews will be held in Edinburgh on Monday, 3 May 2021. Please ensure that you are able to attend the interview before applying for the position.