Service Delivery & Improvement Manager

  • Full time
  • £40,015 – £44,818
  • This role will be home-based initially, with the opportunity to work flexibly or from the SCVO offices in Edinburgh, Glasgow or Inverness when office-based working resumes.
  • Closing 19th April 2021


  • Advertised from 29th March 2021
  • 35 per week (flexible working options are available) This is a fixed-term post for 2 years.

Role

Are you passionate about delivering great services? Do you have expertise in leading teams to improve processes and deliver excellent customer care? Are you digitally confident? You may be just the person we are looking for.

We’re looking for an experienced service manager with a strong background in delivering large contracts and services to ensure the continued successful delivery of Connecting Scotland. Ideally you will have experience of quality assurance, process improvement and compliance as well as a strong understanding of approaches to monitoring and evaluation.

Connecting Scotland is a major programme developed as a result of the pandemic to support people who are digitally excluded to get online. Working with hundreds of partners in communities across Scotland, people are provided with a combination of devices, internet connectivity and digital skills support to help them with learning, life and work during the pandemic. Connecting Scotland is funded by the Scottish Government and supported by all Scotland’s Local Authorities, as well as hundreds of organisations from across the public, private and third sectors.

This post will be responsible for managing the Connecting Scotland service and leading the team and suppliers responsible for providing support to both partner organisations and end users.

Application notes

To apply: download an application pack below and return to recruitment@scvo.org.uk by 12 noon on Monday 19th April.

Successful candidates will be contacted by c.o.p on 21st April if they are being invited to interview.

Interview date Friday 23rd April (by Zoom)


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