- Advertised from 6th August 2021
- 35 hours per week. Permanent.
Role
At Citizens Advice Scotland we are advertising for the role of Policy Manager (Social Justice).
As a Policy Manager (Social Justice) you will lead and manage a team dedicated to improving the policy, processes and practices of key stakeholders in the world of social security, housing and employment policy, advocating for change here people suffer detriment. You will be responsible for managing the work plan, developing policy positions, directing the policy outputs of team members, advocating for change, raising awareness, undertaking research, and empowering people to make informed choices.
We are looking for someone who is highly motivated, can lead with drive and enthusiasm, able to efficiently manage a work programme of activity, and play a key role in a team dedicated to making positive change to the lives of people in Scotland.
This is a great opportunity to play a critical role in helping to make society fairer, and in supporting our network of Citizens Advice Bureaux across Scotland.
*This role is normally based in our Edinburgh office. As a result of the COVID-19 crisis, all Citizens Advice Scotland staff are currently working from home and we would therefore expect the successful candidate would be required to work from home initially. Re-opening our offices will be carefully planned and managed in accordance with the latest Scottish Government guidance and public health advice. Candidates should be prepared to work from home initially, but be aware that attendance at the normal office base will be required in future. We are currently reviewing our home working policy in response to the COVID-19 crisis and ongoing opportunities to work from home can be discussed with the successful candidate at offer stage.
For more information, please refer to the Application Pack which can be downloaded using the links below.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Application Pack.
Application notes
How to apply
To apply for this role, please send completed copies of the Personal Details Form, along with your current CV to: recruitment@cas.org.uk
In addition, we ask you to provide a short written statement (maximum of 2 pages) with examples which demonstrate how you meet the requirements of the post, as set out in the job description and person specification.
You can find all necessary forms below or on our website:
Policy Manager - Citizens Advice Scotland | Citizens Advice Scotland (cas.org.uk)
Equality & diversity monitoring
To help Citizens Advice Scotland monitor equality and diversity statistics please return the Equality & Diversity Monitoring Form separate from your other application documents by emailing it to: equalitymonitoring@cas.org.uk
About the employer
Citizens Advice Scotland is an Equal Opportunity Employer.
The Scottish Association of Citizens Advice Bureaux – Citizens Advice Scotland. Scottish charity (SC016637) and company limited by guarantee (89892)
Downloads
Investing in Communities is a Scottish Government funded joint initiative of Midlothian Voluntary Action, Volunteer Midlothian and Dalkeith Citizens Advice Bureau that aims to improve the health, wellbeing and resilience of people in the Central Dalkeith and Woodburn areas through information, advice, learning and practical action.
The postholder is responsible for collaborating with partner organisations to develop, deliver and evaluate actions to achieve project aims. In particular, this includes advice and information provision for those in or at risk of financial hardship and building skills and knowledge of local people so they can make informed life and financial decisions.
Up to date understanding of Scottish and UK benefits system and experience of providing advice and information (paid or unpaid) to people experiencing disadvantage are essential. Postholder must hold City and Guilds Level 3 Energy Awareness Award, or be willing to work towards this as part of the role.
Holistic Advice Worker AIM HI Project
- Part time
- £29,327 pro-rata
- Penicuik (On site)
- Closing 7th May 2024
Motivated person required to deliver the AIM HI Income Maximization Project across Midlothian.
The post holder will be required to provide holistic money and benefits advice to improve the circumstances and well-being of Midlothian families. The worker will provide help and assistance with checking benefit entitlement, completing benefit applications and challenging benefit decisions. The work will also include income maximisation, advice on budgeting, utility, housing and other issues including some assistance with debt (including housing debt).
Good interpersonal skills are essential and the post holder will work closely with referring professionals and be responsible for developing innovative ways to engage with some hard to reach groups.
14 hours per week with some flexibility. Combining the post with our other income maximisation vacancy will be considered. If you are interested in both posts please apply for both vacancies.
An exciting opportunity has arisen to join our team of paid and volunteer staff to further develop our Debt Advice service across Clackmannanshire Citizens Advice Bureau. We have been delivering a valuable, high level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type iii advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Debt and Benefits.
Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 6 locations in the county. We average 26-30 paid staff and 21 volunteers who provide a wide range of services across our 20 projects.
We offer additional working benefits such as 5% employers pension contribution, free membership of an employer health plan, free ebike loans, annual performance related salary increases, flexible working scheme including some home working and flexible starts finish times and the ability to buy and sell annual leave.
We are looking for a highly motivated and conscientious individual who wants to be part of a nationally accredited information and advice service.
The Debt Adviser will provide specialist debt advice up to Scottish National Standards Type iii, to clients referred through general services and partner agencies.
This will include complex debt case management, maintaining consistent working practice and quality assurance of debt cases ensuring that policy and practice meets all legal & regulatory requirements including the Financial Conduct Authority.
Enthusiasm, strong social awareness, good communication skills and an excellent team player are prerequisites for this demanding position. Significant experience in advice work, good organisational skills and an eye for details are essential. Consideration will be given to highly experienced exceptional individuals with experience as Generalist Advisers who can undertake Debt Advice training.
This post specifically exists to ensure the delivery of a high quality Debt Service within Clackmannanshire Citizens Advice Bureau. It will involve providing support to staff and volunteers who also deliver the service. This post supports the learning and development of a high quality service by ensuring provision of formal/informal training to staff/volunteers in conjunction with our General Services Supervisor.
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The Cost of Living crisis is unprecedented in social history and continues to have a devastating impact on the lives of many Stirling citizens. The need for advice, information and crisis intervention support around money, debt, shortages of fuel and food is huge and continues to grow.
The Cost of Living Support Worker is responsible for supporting volunteer advisers deal with the increase in casework / demand due to Cost of Living drivers.
The post holder will increase volunteer advisors capacity to deal with cost of living driven enquiries & support the main Bureau volunteer led generalist service to deal with the increased volume of enquiries.
The post holder will act as support and mentor to both office-based and remotely enabled advice volunteers ensuring they have the necessary support to deal with enquires effectively and efficiently.
General Responsibilities
- To act as the main point of contact and mentor for all advice volunteers seeking casework/advice support on Cost of Living driven enquiries
- To support bureau based & remotely enabled volunteers to assist in the delivery of the core advice service.
- To provide advice support for remote & bureau based volunteer workers particularly in relation to complex/crisis Cost of Living crises driven client enquiries.
- Provide advice for maximising income & support volunteer advisers in the provision of advice & assist people maximise their income by accessing such support as is available to them (e.g. benefits and grants).
- Provide advice & support volunteer advisers in the provision of advice for managing debt. Helping people identify their options and strategies, enabling them to get control of their borrowings or removing the burden of debt entirely.
- To undertake supervisory roles within the office – e.g. 2nd tier technical support on complex Cost of Living driven enquiries
- To communicate frequently with volunteer advisers to ensure they are satisfied, well-placed and any concerns are addressed.
- To help ensure the purpose of the Stirling CAB, its actions, policies, procedures and the role of the volunteer is clearly communicated, understood and implemented.
- To help represent and present the views of volunteers and volunteering related matters to senior management.
- Help ensure that the required monthly CAB statistics are provided to the Deputy Manager
- To carry out any other reasonable task requested by CAB management or required by the Board of trustees.
Accountability
- Provide written reports to monthly supervision sessions with Deputy Manager
- Attend annual appraisal
- Attend Annual General Meeting and quarterly reviews of role with CEO
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