Our Complaints Reviewers play a key role in our work, analysing and resolving complaints across a wide range of sectors including councils, NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies.
To be successful in this role, you will have a lively analytical mind and the sound judgement needed to make fair, consistent and just decisions. You will be able to demonstrate first class customer service through your empathetic but impartial approach. Your excellent communication skills will enable you to effectively liaise with complainants, bodies under our jurisdiction, MSPs and other stakeholder groups and to draft reports that are often complex and detailed. You must have previous complaints handling and/or dispute resolution experience. Ideally you will have experience of one or more of the Ombudsman’s areas of jurisdiction, and it would be beneficial to have experience or knowledge of social work and/or associated adult/child protection issues.
If you are interested in joining an organisation that enjoys challenge and strives for continuous improvement, please visit spso.org.uk/working-for-us for an application pack.
Alternatively, for further information, please contact 0131 243 0982 or recruitment@spso.gov.scot.
Closing date: 5pm on Thursday 19 August 2021
Interview and Assessment: To be held week commencing 30 August 2021
All applicants will be notified of the outcome of applications after 26 August. Interviews will be held remotely through video conferencing and candidates shortlisted for interview will be notified of the next stage of the process by 26 August.
Please note we regret that we are unable to consider applicants previously unsuccessful at interview.
Equal Opportunities Statement:
We welcome applicants from all backgrounds and communities and in particular those that are currently under represented in our workforce. This includes, but is not limited to, Black, Asian and Minority Ethnic candidates and candidates with disabilities.
We are committed to providing equal opportunities in employment and in the service provide to complainants. No job applicant, staff member or person receiving a service from us will receive less favourable treatment on the grounds of sex, gender, marital status, or racial grounds or on grounds of disability, age, sexual orientation, language or social origin, or of other personal attributes including beliefs or opinions, such as religious beliefs or political opinions.
We are totally opposed to discrimination. We are committed to conducting the business in a way that is fair to all sections of the community. This may mean taking positive steps to ensure equal opportunities for staff involved in staff selection, staff management and service delivery.