Top job! Complaints Reviewer
- Full time
- £35,381 – £51,314
- Edinburgh
- Closing 19th August 2021
- Advertised from 4th August 2021
- starting salary is normally offered at the beginning of the scale. 2 x Fixed Term (1 Year) opportunities (secondments considered). Full time 9am-5pm Monday-Friday (35 hours per week).
- 40.5 days of annual leave (including public holidays), Flexible working arrangements, Civil Service Pension Scheme arrangements, Life Assurance scheme, Employee Assistance Programme
Role
Our Complaints Reviewers play a key role in our work, analysing and resolving complaints across a wide range of sectors including councils, NHS, housing associations, most water and sewerage providers, the Scottish Government and its agencies and departments, colleges and universities, prisons, and most Scottish public bodies.
To be successful in this role, you will have a lively analytical mind and the sound judgement needed to make fair, consistent and just decisions. You will be able to demonstrate first class customer service through your empathetic but impartial approach. Your excellent communication skills will enable you to effectively liaise with complainants, bodies under our jurisdiction, MSPs and other stakeholder groups and to draft reports that are often complex and detailed. You must have previous complaints handling and/or dispute resolution experience. Ideally you will have experience of one or more of the Ombudsman’s areas of jurisdiction, and it would be beneficial to have experience or knowledge of social work and/or associated adult/child protection issues.
Application notes
If you are interested in joining an organisation that enjoys challenge and strives for continuous improvement, please visit spso.org.uk/working-for-us for an application pack.
Alternatively, for further information, please contact 0131 243 0982 or recruitment@spso.gov.scot.
Closing date: 5pm on Thursday 19 August 2021
Interview and Assessment: To be held week commencing 30 August 2021
All applicants will be notified of the outcome of applications after 26 August. Interviews will be held remotely through video conferencing and candidates shortlisted for interview will be notified of the next stage of the process by 26 August.
Please note we regret that we are unable to consider applicants previously unsuccessful at interview.
Equal Opportunities Statement:
We welcome applicants from all backgrounds and communities and in particular those that are currently under represented in our workforce. This includes, but is not limited to, Black, Asian and Minority Ethnic candidates and candidates with disabilities.
We are committed to providing equal opportunities in employment and in the service provide to complainants. No job applicant, staff member or person receiving a service from us will receive less favourable treatment on the grounds of sex, gender, marital status, or racial grounds or on grounds of disability, age, sexual orientation, language or social origin, or of other personal attributes including beliefs or opinions, such as religious beliefs or political opinions.
We are totally opposed to discrimination. We are committed to conducting the business in a way that is fair to all sections of the community. This may mean taking positive steps to ensure equal opportunities for staff involved in staff selection, staff management and service delivery.
Top job! Senior Service Manager – Health & Wellbeing
- Full time or Part time
- £44,132 – £49,796
- Edinburgh based with travel to other sites (Scottish Borders and West Lothian) (On site)
- Closing 30th April 2024
Are you…
- An experienced manager who can think strategically and lead operationally?
- Passionate about the benefits of positive health and wellbeing
- Keen to use relationship-based ways of working to build resilience and reduce social isolation?
Do you want to play a lead role at the heart of an organisation which makes a real difference to people’s lives?
If you’d love to lead an innovative and varied range of services which all promote health & wellbeing, then this could be the job for you! Our Health & Wellbeing pillar provides Preventative and Early Intervention services which support people to build community connections and promote positive health and wellbeing, thereby reducing the risk of homelessness. We know the power of food and greenspace in bringing people together and building community connections.
About the role
The Health & Wellbeing pillar is full of knowledgeable, experienced, dedicated staff, and this role leads them to deliver the following services:
- Reset
- Food Education
- Golden Years
- OPAL (West Lothian and Borders)
You’ll be responsible for leading the pillar’s strategic and operational activities. This includes planning, budgeting, funding, partnerships, quality assurance and risk management.
About you
You will have a knack for translating strategic aims into operational reality. You will be a role model of Cyrenians’ values-led, relationships-based approach, with experience in managing, developing and supporting services and people. You’ll be keen to use your excellent management skills to support your teams, build connections and share learning across the Health & Wellbeing pillar and beyond.
You’ll bring knowledge of health and social inequalities, their impact on people today, alongside excellent partnership-working and contract management skills. You’ll have experience in building, developing and evaluating services. As this is a busy, complex role, you’ll benefit from being organised and skilled in managing expectations and competing priorities.
We welcome applications from people with lived experience of the issues Cyrenians works on.
How we’ll support you
You’ll be supported by an experienced Director of Services, and join a collaborative, knowledgeable senior management team, who will support you to develop and grow in your role. You’ll also have access to wider Cyrenians’ support, including our learning programme, and staff wellbeing services.
About Cyrenians
At Cyrenians we tackle the causes and consequences of homelessness by taking a Public Health Approach to Homelessness Prevention. We take a values-led and relationships-based approach to delivering all our services. You can find out more about our organisation and our impact online.
Our values
Compassion | Respect | Integrity | Innovation
Our Activity Centres provide innovative and person-centred services and support to veterans struggling with sight loss. This job exists in order to provide tailored support to veterans carrying out woodworking projects. You will work alongside the veterans to identify abilities, share ideas and plan projects within the activity Centre. You will ensure that the support provided is person-centred, tailored to their needs and is the right support for them. You will support the leadership team to coordinate and manage the activities provided within and from the Activity Centre which will support the overall wellbeing of the veterans and their families. You will work closely with colleagues across the organisation and external stakeholders to ensure that veterans can access the relevant support.
About us
We're one of Scotland's oldest charities - for more than two centuries, we've been supporting and empowering people with sight loss to live fulfilling lives. We're proud of all we've achieved in the past - but we have our sights set firmly on the future.
We're determined that no-one should face sight loss alone. We're committed to improving, diversifying and growing our services to make sure we can reach many more people with sight loss - when and where they need us.
Young People’s Worker – Wakened Nights
- Part time
- £28,583 pro-rata
- Options Fife – Respite and Outreach, Glenrothes (On site)
- Closing 28th April 2024
Do you have relevant experience of working with children and young people with a disability/and or autism or relevant experience in a similar sector or work environment?
About Aberlour Options Fife - Respite and Outreach
Options Fife Respite and Outreach provides a range of flexible support through outreach and overnight short breaks at weekends, evenings and school holidays to children and young people with complex learning disabilities and autism. We offer a high-quality child centred service providing positive and enabling experiences for the young people, supporting them through the challenges and complexities that enable them to work towards their individual outcomes and personal goals. We work closely with families and other professionals in providing support tailored around the child’s plan.
What we are looking for....
We are looking to recruit two Young People’s Worker Nights, working four nights on (10 hours per night) every second week. You will play a fundamental role in ensuring that the young people you work with have the best possible experience in working towards their objectives in line with their care plan, supporting children to progress within their individual outcomes. Whilst not without its challenges and demands, this is a highly rewarding role, where the work we do has a demonstrable impact on each young person's progress. Using a person-centred approach, you will provide enabling support ensuring the highest level of physical, personal, and emotional care. We support young people who have epilepsy, need personal care and need gastrostomy feeding. Aberlour, in conjunction with NHS, provides all staff with training.
We are looking for candidates who have a passion for working with young people with disabilities. It is desired but not essential that candidates hold a relevant qualification at an SCQF level 7 or above. Due to SSSC requirements you may be required to gain qualifications after starting with Aberlour.
At Aberlour we want to make sure every child and young person has the love, support and opportunity they need to reach their potential. If you share the same vision, we want you to join our team.
What we offer...
As well as a supportive team and excellent training opportunities, we want all our employees to feel valued and rewarded for the vital work they do. When you work with us, we'll recognise your efforts with generous annual leave, an excellent employer pension scheme and a range of deals and discounts across various retailers. Find out more about our Employee Benefits and our commitment to Equality and Diversity on our website.
Top job! Chief Executive Officer
- Part time
- £37,450 pro-rata
- Working from home/remotely with occasional meetings in Edinburgh (Remote)
- Closing 1st May 2024
‘NEECS saves lives’
(service user feedback)
Would you like to lead an organisation providing vital mental health support to some of the most vulnerable?
North East Edinburgh Counselling Services (NEECS) have been delivering counselling services to communities in North East Edinburgh for almost 30 years.
We are seeking a new CEO who can further develop the success of our outgoing CEO in securing substantial funding. We are planning for the future and are looking for a candidate who can achieve our ambition to expand our service and provide more people with the help they need.
Leading a small staff team and a team of sessional self-employed counsellors, this role offers an exciting opportunity to build a sustainable future for the organisation and those most in need of its services. NEECS is committed to supporting staff in their professional development and this role offers the the chance to grow and develop your skills along with the organisation and its impact.
What you will bring
- A passion for improving mental health in the local community.
- A proven track record of securing external funding from a range of sources, including statutory, trusts and grants and donations.
- An inclusive leadership approach and experience of managing, growing and developing thriving staff teams.
- A high level of business acumen, including managing and overseeing all aspects of operation of a small organisation.
- A sound understanding of finance.
- A self-starter with a ‘Can Do’ attitude, who is comfortable working for a small organisation.
- The ambition to increase our impact, so we can do more for more people.
What we offer
- Flexibility in location and when your hours are worked
- 27 days annual leave plus 8 days public holidays (pro rata)
- Auto-enrolment workplace pension scheme with 5% employer contribution if staff make the minimum statutory contributions.
- External supervision from a supervisor/professional consultant (as agreed with board of trustees).
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