Job Description

You will provide a key role in our front of house service, ensuring that our retail space offers a friendly customer experience. As part of your role, you will support the team with general administrative and financial tasks to ensure the smooth running of the office and retail area, all within a very busy retail and manufacturing environment.

Company Profile

Glasgow Wood Recycling is a social enterprise and charity established in 2006. We are committed to achieving a sustainable population and planet. We aim to reduce the amount of wood going to landfill by finding creative, and socially inclusive ways to reuse this valuable natural resource. We create this image to our customers, and try to encourage them to limit the amount of wood going to landfill.

The wood waste that we collect from all over Glasgow and further afield is gathered, and sorted at our South Street workshop. This helps achieve our enviornmental goals. We then reuse the wood waste to make quality furniture and design bespoke pieces for home, businesses and social sector organisations, anything from tables in bars to eco-gardens in schools.

Through these activities, and at the heart of what we do, we provide volunteer and training opportunities to local people, as a practical way of tackling unemployment and social exclusion. Our volunteers either participate in our workshop, help our drivers for delivery/ collection services, and offer support in our retail area, to ensure this is tidy and stock is in the correct piles.

Key Responsibilties

• To provide high quality front of house service to customers in store, as well as processing sales and payments.
• To maintain accurate filing systems & keep up to date record of finances, sales and customer order information.
• To process customer orders accurately for the workshop to manufacture, and answer telephone calls, electronic communications and correspondence.
• To contribute to the day-to-day facilities management e.g. recycling, storage waste and housekeeping.
• Helping ensure the office and retail environment is attractive to both customers and staff.
• Be willing to support volunteers and trainees, and undertake appropriate career training.
• To laise with workshop assistants to ensure the retail space is continusly maintained.
• Be committed to helping Glasgow Wood uphold its values in relation to people and the environment.

Key Skills

• Excellent customer service skills.
• Excellent communication skills.
• Be flexible and able to complete tasks when asked at short notice.
• Confident with I.T. including using excel/ office and Xero - full training will be provided.
• Excellent time management skills, and able to prioritse tasks approately.
• Appropriate literacy and numeracy skills.
• Competent problem solving skills.
• Able to give attention to detail and being accurate.

Experience & Knowledge

• Essential that candidates have some experience of office work.
• Retail/sales experience is desirable.
• A passion for working with customers and offer a high quality service.
• An understanding of the importance of enviornmental sustainability.
• An understanding of the challanges involved working for a social enterprise.
• Experience of working with wood is deserable, but not essential.
• Experience of working in a volunteering environment is deserable, but not essential.

Training

• Health and Safety including manual handling and work on site safely.
• Waste minimisation training.
• Ongoing proffessional development opportunities.

It’s a very exciting time to join the Ramblers. We have been instrumental in helping Britain experience the great outdoors for almost 90 years. But we are looking to the future, not the past.

We know not everyone has the same access to the outdoors, so we’re continue to fight for change. We campaign, protect paths and lead walks so no matter who you are, you can enjoy the benefits of getting out into the fresh air and wide-open spaces.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, helping the charity grow its supporter base and meet our brand goals. Ultimately, you will help open up the joys and wellbeing benefits of walking to many more people.

About us

You might know us for our group walks, thousands of which take place every week across England, Scotland and Wales.

But there’s a lot more to the Ramblers. Since 1935, we’ve been fighting for the public’s right to enjoy Britain’s landscapes. We do it through campaigning for changes in legislation, opening up green routes in cities, maintaining paths and signposts, saving lost paths … and so much more.

Purpose of Role

We are looking for someone to help us shape public policy in Scotland in a way that ensures everyone can enjoy access to the outdoors. We want your help to make sure that those who currently have the least access are enabled to overcome the barriers they face, because they have the most to gain. You will help us engage with formal policy making processes, but also with the broader networks through which public policy is informed and shaped. You will become a key member of the small team that drives our public campaigning in Scotland.

The role

Key Responsibilities:

• Become the leading expert on access to the outdoors in Scotland and use your expertise to help make access more equitable.
• Create Ramblers Scotland policy and engage with formal opportunities to shape public policy.
• Develop and maintain high level professional relationships on behalf of the organisation to influence key stakeholders.
• Help Ramblers position itself in the Scottish public policy space and shape our campaign priorities.
• Develop and support a network of campaign volunteers and build their capacity.

The person

Knowledge and Experience

Essential:

• Good knowledge of policy issues relating to walking and the walking environment in Scotland or related policy areas.
• Proven ability to use your knowledge of Scottish political systems and structures to conduct effective advocacy.
• Line management of staff and/or volunteers or leading project teams.
• Ability to develop strong, collaborative relationships with stakeholder

Desirable:

• Ability to travel throughout Scotland and occasionally across Britain, full driver’s license and access to a car
• An active and demonstrable interest in walking and engaging people with the outdoors

The Ramblers promote diversity and welcome applications from all sections of the community.

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive– We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring– We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering– We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible– We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

The role of ECCAN’s Members Support and Events Lead is dynamic and multifaceted, serving as an important bridge between the members and the organisation. Operating within Edinburgh's four localities, this person will frequently travel and be the primary point of contact for the network’s members, offering project development support and enabling groups to take forward their ideas.

This is an exciting opportunity for an individual who is passionate about community engagement to support the development of community climate action plans, climate resilience plans, or local place planning for groups, organisations, and neighbourhoods in Edinburgh.

You will be a hands-on, adaptable and approachable coordinator who can diligently curate and distribute resources, ensuring their relevance and accessibility for ECCAN’s membership while also designing and administering feedback mechanisms to sustain member participation.

This will include planning and delivering in ECCAN’s in person and virtual events of different scales throughout the year and building capacity of member organisations to deliver compelling climate and social justice activities of their own.

This will involve conducting outreach talks and workshops for groups, managing and collaborating effectively with volunteers, liaising with speakers and trainers, and delivering sessions on carbon literacy and other pertinent topics across Edinburgh's localities.

Hours of Work: 28 hours a week flexible with some evening / weekend work (for which time off in lieu is provided). Potential for job share or compressed hours.

Additional Requirements: The post holder will be subject to a Disclosure Scotland check.

Location: You will be based in member premises in the heart of the city, working closely with other agencies and colleagues across Edinburgh. Flexible hot desking is possible in various community locations as well as home working.

Responsible to: ECCAN Network Lead