This vacancy has now closed

Casework Assistant

  • Full time
  • £23,143
  • Central Scotland constituency with flexible working arrangements (staff are currently working from home)
  • Closing 6th August 2021


  • Advertised from 26th July 2021
  • 35 hours

Role

Working for a Member of the Scottish Parliament (MSP)

MSPs are employers in their own right. Under employment, you will become part of a small team supporting Monica Lennon MSP in carrying out her duties. You'll work in a dynamic and fast paced environment to provide an outstanding service for constituents. Desirable candidates will have an interest in Monica’s work and a strong awareness of local issues across the Central Scotland region.

Responsibilities

Supporting with keeping casework up to date and responding to public enquiries

  • Keeping cases up to date by tracking, logging and recognising when to escalate issues within team
  • Meeting constituents on a wide range of issues, including those of a sensitive nature and escalating accordingly
  • Advocating on constituent's behalf with relevant bodies to resolve matters
  • Reviewing constituent records and documentation in line with casework GDPR requirements
  • Ensuring casework filing systems, both electronic and manual, are kept up-to-date in line with GDPR requirements
  • Responding to front of office enquiries
  • Responding to incoming correspondence while professionally managing each enquiry within agreed timescales
  • Drafting written correspondence such as letters and requests for information

About You

Requirements

You will:

  • Have excellent organisational skills while being flexible in prioritising workloads during busy times
  • Have excellent communications skills, with accurate attention to detail and the ability to work effectively with colleagues
  • Have proficient written, problem solving and listening skills
  • Be patient and sensitive while remaining objective and open minded
  • Be comfortable being in a front facing role explaining regulations such as GDPR to the general public
  • Be acutely aware of the responsibility of representing those unable to do so themselves in certain situations
  • Be able to manage constituent expectations and have a natural interest in helping people with a curiosity to probe for further information where required

Application notes

To apply please the Scottish Parliament careers website

Closing date: 12 noon, Friday 6 August

Interviews will take place on Thursday 12 August.