Reporting Relationship

The Director of Operations reports to the CEO, and attends all Board meetings.

Overall Purpose

The Director of Operations is responsible for governance and operations for Edinburgh City Mission. With specific oversight of finance, fundraising, IT, HR, communications, building management and governance; including Data Protection; Safeguarding and Health & Safety. As such, they lead & line manage the Operations team and will regularly report to the Board on all aspects of their role.

Hours of Employment

35 hours a week, worked flexibly with at least 4 days a week in the office. Hours will vary due to occasional staff meetings, training, events, etc.

Occupational requirement

Edinburgh City Mission is committed to sharing the Christian gospel with the people of Edinburgh. It is essential that every member of the team personally own, communicate and implement the aims and objectives of the Mission, sharing the Mission’s core beliefs and values to the public. Therefore there is a requirement for the post-holder to be an evangelical Christian.

Way of working: you are expected to:

• Actively participate in the life of the Edinburgh City Mission team.
• Act in a professional manner at all times.
• Work in accordance with the Aims and Values of Edinburgh City Mission.

Job Details

Operations, IT and Communications:

• Line manage the Operations team (currently 4 FTE)
• Responsible for assessing Edinburgh City Mission’s IT and other technology needs and sourcing these as required.
• Provide ongoing management of technology needs.
• Provide strategic direction of communications channels (content to be shaped by CEO)

Health & safety and building management:

• Manage the office facilities at Washington Lane
• Responsible for negotiating and managing business contracts, services and leases of equipment.
• As Health and Safety Officer, develop, maintain and report on health and safety policies and procedures for both the office and the outreach teams.
• Manage and report any health and safety incidents appropriately.
• Oversee investment property

Fundraising & finance:

• Oversee the day to day finance operation of the charity.
• In liaison with the Finance Trustee, draft and manage the budget and accounts for auditing.
• Oversee the payment of bills, invoices, expense claims, payroll processing etc.
• Oversee the reconciliation of the accounts and tracking of income & expenditure of funds (using Xero)
• Oversee the implementation of the fundraising strategy & manage the fundraising team
• Oversee organisation wide event management

Governance:

• As safeguarding officer, you are responsible for developing, implementing and reviewing the organisation’s safeguarding policies and procedures to ensure they reflect the most recent laws and regulations.
• Respond to safeguarding issues, providing advice and support to staff and liaising where appropriate with the Local Authority and other relevant agencies.
• Named contact for the VSDS Disclosure Scotland scheme, overseeing the PVG scheme for all relevant staff and volunteers involved in regulated work.
• As data protection officer you will ensure all personal data within Edinburgh City Mission is gathered, stored and processed in line with current legislation.
• Manage and report on key risks within the organisation.
• Keep up to date with charitable governance requirements, informing the Board of any changes before they are implemented.

HR

• Oversee the HR function
• Ensure strategic alignment between overall vision, finance and people plans

Changes to the above may be made by the Board, with prior notice, in discussion with the post-holder.

PERSON SPECIFICATION

The successful post holder will have evidence of these characteristics:

Essential:

• Knowledge of Scottish charitable governance
• Experience of working in the charitable sector
• Team management experience
• Able to develop and implement strategic plans but also respond to rapidly changing situations
• Able to work collaboratively, understanding the complex needs of a range of stakeholders
• Experience of reporting to a Board of Trustees
• Evangelical Christian and actively involved in a church
• Enthusiastic about the aims of Edinburgh City Mission

Preferred:

• Professional level qualification in one of Finance, IT, HR or other operational area

About Us

Our aim is to find routes out of homelessness and into independent living for the people we support every day. Alongside our services, we have two social enterprises, that provide vital income for our charity as well as volunteering and training opportunities for people using our services and the wider community.

About The Job

The Director of HR and Corporate Services is at the heart of the business. Taking a lead on the HR, Risk, Legal and Compliance functions, this role is responsible for all internal operations, and also supports central functions.

A strong part of our culture is local accountability and as such this role will enable others to make decisions, devolving appropriate responsibilities on areas such as HR, procurement, contract management and facilities to other parts of the organisation while taking a strategic overview.

This is a new role where the postholder will have scope to review and update responsibilities, in conjunction with the CEO, to ensure the function works across the organisation.

The Director of HR and Corporate Services shares key leadership behaviours and accountabilities with the rest of the Leadership Team, while focusing on specific areas responsibility.

This role requires a PVG check.

Main Areas of Responsibility

• Governance: Ensure the correct governance arrangements, practices and systems are in place; are followed; and reviewed.
• Improvement projects: Take the lead on improvement projects across the organisation, involving appropriate people and teams.
• Business continuity: Ensure planning for business continuity is documented, prepared for and regularly reviewed.
• Health and Safety: Chair the health and safety committee and oversee implementation of policies and appropriate reporting
• Data Protection: Ensure our information management systems and retention schedules are up to date and information is secure, this includes IT security and support.
• People development: lead on Impactful People, our people development and feedback programme.
• Contractor management: direct and support external contractors on marketing, fundraising, people development and other projects.
• Oversee the work of the Directorate of Corporate Services team providing strategic decision making, professional guidance and support.
• Line management of 4 X Direct reports: Executive Assistant; Project Co-ordinator; HR & Payroll Coordinator; Volunteer & Community Fundraising Officer

Employee Benefits

• 35 days holiday including public holidays.
• Pension with People’s Pension (employees 3%; employers 5%).
• Casual dress code.
• On-site parking.
• Access to Organisational Development Programme.
• Access to advice and support through our Employee Assistance Programme.
• 15% staff discount plus free delivery for items purchased in Edinburgh Furniture Initiative.
• 20% staff discount at Four Square Park Cafe *excluding alcohol.
• Access to exclusive deals and discounts through our HR platform.
• Access to a staff support fund to help with unexpected one-off costs.
• Involvement in Four Square’s strategy planning.

Required Qualifications and Skills

We are looking for a candidate who can hit the ground running in this role and therefore we require candidates to have:

• Experience of working at a senior level within an organisation;
• Knowledge and understanding of the charity sector, preferably as an employee or a trustee
• Significant experienced of people management;
• Preferably qualified to CIPD Level 7 (or equivalent experience/qualification);
• Demonstrable knowledge of the legal and regulatory landscape of all aspects of corporate services to ensure understanding and compliance, including: HR; data protection; health and safety; and charity governance;
• Excellent project management and planning skills and be able to translate strategies into operational plans;
• Experience in coaching and developing members of a new team is desirable.
• Ability to think strategically and creatively while demonstrating good judgement when analysing and responding to complex issues.
• Works well under own initiative; is an effective member of a leadership team; and a skilled collaborator across an organisation.
• Highly organised with strong attention to detail.
• Confident and effective communicator with the ability to present information to a variety of different audiences.
• Confident with a variety of IT packages including Microsoft. Ability to create reports and analyse data to spot trends and act on them.

Reports to: CEO.